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Who doesn’t love shopping? Not many people would answer that question in a negative way. We all love to get new clothes and take the tag off before wearing it. However, being a customer and working in the store are two completely different experiences. Retail may seem like a luxury job with the idea of getting an employee discount, but nobody tells you how much pressure one may experience, the people you encounter, or the cleaning of the store that is involved.
When someone works in retail they may feel as if a load of pressure is always on their shoulders. The truth is, that is correct. Workers are faced with the pressure of doing the job correctly and in a timely fashion. Associate workers have the pressure of giving customers the correct
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It is more stressful when someone misses a sensor and everything gets held up because someone must go to the front door and find the sensor that the ringer missed. Another situation that can be very stressful is dealing with shoplifters. We would like to think these types of people are not out there, but truly they are. When someone gets a feeling that someone might be stealing, there is a different protocol within stores that workers must follow. Some stores will make you follow the person until they leave the store and a manager can search them. Some stores have unique policies where they are not allowed to approach the customer and must call mall security first. Since these situations are horrifying and can make anyone feel uncomfortable, stress levels can rise when this is taking place. There are times when a worker might not know when someone shoplifted until they stroll out of the store and the alarm goes off. At this point, many of the employees will panic and rush over to the door to see what is going on. Normally mall …show more content…
While working in retail you pick up organization as well as intercommunication skills that are hard to be taught, and must be experienced. After working in retail, you will probably be polite and respectful to fellow retail workers in the future since you will have a better understanding on what they are going through. It takes a special person to work in retail and customer service. These people need to be patient and friendly through all situations. Everyone should experience retail work if possible. It will teach you valuable lessons that will come into play later in
From the employees’ perspective; they are managed someone with experience in their same specialty who can effectively understand and review their work. Furthermore, they can move up within organization, which gives a reason for them to be loyal to the job. They also have the opportunity to work with others in their field, which allows for knowledge sharing and learning new skills. From the managers’ perspectives; this would make their jobs easier and makes them able to supervise the individual’s performance of their team members to distribute recognition, rewards and punishments accordingly. This has created an environment that hugely corresponds with Target’s core strategy, differentiation. Many of the shoppers have expressed their satisfaction with the services that provided by Target and more specifically with how friendly the staff
Levy, Michael, Barton A. Weitz, and Dhruv Grewal. Retailing Management. ed. New York, NY: McGraw-Hill Education, 2014. Print.
Since 1901, Walgreens has had a strong passion for customer service. The founder, Charles Walgreens, goal was to create a drugstore that was like no other. He said that for as many drugstores as he had worked at, he had never worked for one that had a focus for good customer service and low prices. Walgreens has grown by leaps and bounds since 1901 and is now recognized as the leader in the market with over 7000 stores. Charles Walgreen had an eye for good managers. He said he was able to pick people that he knew were smarter than him so to promote them and make them the heads of his drugstores. As a store manager, not only is it your job to run a store which includes ordering, customer care, and inventory control, but also it is your job to manage the staff. As a part of managing staff, it is their responsibility to hire, train and develop, and terminate if need be. While there are many jobs to choose from when it comes to HR and employee staffing, I choose this one because it is by far to me the most intense.
Shopping is not simply a chore; it is also an experience. Shopping for clothing is a particularly personal decision, and various motivating factors can cause one shopper to choose a particular store over another store. Some consumers go to the store to confirm that they belong to a certain social stratum, others because they enjoy the thrill of a bargain. According to Daniel Miller in ‘Making Love in Super Markets’, the behavior of consumers in supermarkets tends to fall into two categories: ‘treat’ shoppers and ‘thrift’ shoppers.
The general consensus among American citizens is that the retail industry as one of the worst jobs a person can take, just short of fast food and any job that is janitorial. There are many reasons behind this stigma that affects people both in and out of the retail industry. The perspective of the customer will always differ from that of the retail worker, with the exception of those who have worked or currently work in retail. However, just because the perspective is different, the level of respect has no reason to shift.
Starting the day right after Thanksgiving, everybody’s mind is set on one thing: Shopping. People young and old wake up early in the morning to start their holiday shopping. Everyone is looking for the perfect gift for their family and friends. But nobody cares to think of what the employees at their favorite stores think and feel. Shoppers just come inside and turn the store upside down.
Retail stores and websites compete with each other every year on Black Friday and Cyber Monday to see who will offer the best deals and sell the most product. Customers will find different stores to shop at if the deals don’t appeal to them as much. It seems to me that over the years, stores like Best Buy, Wal-Mart, and Amazon have always competed for more customers by trying to offer the best Black Friday prices. Personally, I have found that Best Buy significantly discounts items for Black Friday and Cyber Monday. When I needed to purchase a new cell phone, I decided to do it on Black Friday and I ended up finding the best deal at Best Buy. The phone that I purchased was triple the price after Black Friday and no other store sold the same
I had eventually moved up in duties outside of the register. I began taking on responsibilities such as maintenance and working in the dairy department. These jobs would entitle me to stock various dairy products along with serving customers on a more personal level such as where to find an item. Also, I began sweeping the store along with removing the returned cans to the back of the store for storage and removal. These simple tasks allowed me to work at my own pace rather then take the next customer in line so it was a great confidence booster to work harder.
In a call center setting, most associates interact first hand with customers through phone call or even chat servicing. Many businesses depend on call centers to address numerous customer concerns about account status, collection activity, and complications with a product or service and online assistance. I thought it would be interest to take a look at occupational stress within a call center setting including chat servicing that is perform within a call center setting as well.
There are many reasons for choosing to go into a store to purchase items needed. For instance, having some assist you in finding what you need, or just answer questions about the product. It is also a way to get out of the couch, away from the television, or off the computer. Another feature is you can see and examine what you are going to purchase, helps in the decision making for most people. You know the minute the salesperson ring you up the product are yours to take home and use right away. It also makes return on items simple, take it back to where you bought and get an exchange or a refund if needed. For the draw backing for in store shopping is you do spending hours looking for the right product or in the lines trying to just purchase it. Or listening to all the people around you and all the additional noises you hear in stores. Not to mention store have set hours on when you can shop and when you can not, this is something which can change with assign on the door.
The first reason that new employees who work at stores are annoying is because they are not aware of their surrounding of the store. For instance, the employees do not know around the stores so they cannot help us. The employee also cannot point out where things are and it takes much longer. Also, if the employees do not know the building, then they still want to help the customer by taking them around the whole store to get them something. Lastly, in the store, there would be only one new employee for that department, and if the shopper asked them something, they would respond, “Sorry, I Cannot help, I am new” to the buyer. Now the customer has no one to ask, and this is bad service. Clearly, having new store employees at a store is very frustrating. Not only are having new store workers frustrating, but also having people walk violent dogs in public.
Over the years, scholars such as Kotler, Murray and Clark have acknowledged the rise of services industry marketing and its significant contribution to not only overall employment but also to the gross domestic product levels in countries like Australia and the United States (Kotler et. al, 2013, p. 291). Using the theories of the marketing mix and the extended seven P’s, this report will critically analyse and evaluate the nature of services in the retailing industry of large supermarket chains such as Woolworths and Coles using various literature. Through market analysis and the acquirement of insight into the business strategies of these significant industry players it can be argued that services play a considerable role in addressing the challenges of competitors, consumer pre...
... have to be combined to create one big idea and this is where group dynamics comes into play. Employees have to be interpersonal with each other and trust one another's opinions in order to move together as a team when promoting the retailer's brand as one whole. It goes without saying that as technology develops, the retail industry will innovate and emerge with new sectors, brands, products, and services to provide for the growing needs of consumers and the emerging economy. There will always be an increase in emerging themes as the priorities of consumers change from one generation to another. Lastly, the most important thing that I would take with me to work experience is the motivation and encouraging; I will constantly encourage any of my team members when they require it and give them good constructive feedback that they can later implement into their work.
Whether these items are necessities or even a splurge item. Trips to the store are made for a reason and when you go there will always be the impulse buyer, the list maker, and the bargain hunter. Each type has a different method and these methods are being used to shop, and they are our personal ways of shopping. You will come across many different types of shoppers. You will now realize what kind of shoppers these people you encounter are. Every shopper has a different personality when it comes to shopping as well. Some can be good as well as bad. Shopping is a fun thing regardless. Almost every individual enjoys it. We all have had something we 've been excited to buy. These kinds of shoppers can be found anywhere products are being
I started with being a cashier there for all the departments in the store. Being a cashier was my status for the sears corporation. My job is basically ringing up customers and opening up credits. One of the most important things at a retail store is giving great customer service to people. I’ve worked there for about six months already and seeing and that is one of the things I’m great at. From where I was just young I loved talking to people and interacting with them until now which is one the greatest strengths I have. The role expectation of my workplace and my boss is to be polite to people and have a great behavior and attitude to customers so they can manage to come back to the store. As I attend college and work at the same time its very difficult to deal with everything at the same time. Role conflict has to be in two or more statuses and that is a perfect scenario that I have in my life now. I’m a student and a worker at the same time and that is two statuses I have in society. The reason why it’s a problem, is because sometimes my boss asks me to stay longer to close up the store with him and that’s something I cant do because I have tons of homework and studying to get to at home so its challenging each other. Than I come down to having role strain with involves a single role, which for me can be, I’m just a student. I have many things to focus on which involves learning and studying and being professional. For instance, I can’t study and expect and also look professional all the time because that is a difficult challenge to