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Significance of the hospitality and tourism industry
Significance of the hospitality and tourism industry
Hospitality industry link with tourism
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The hospitality and tourism industry plays an essential role in global growth around the world. One of the biggest key players is an airline industry. An airline industry contains both hospitality and tourism. One of the key players to this industry is the cabin crew. However, “ with recent economic decline the airline industry is not in good health in terms of operation and customer service organization” said (Laszlo, 1999). It is therefore, important to understand that the crews must perform function as key player in an airline industry by providing various types of customer service, safety and security threats, sales and promotion.
As cabin crews are playing an essential role in the industry, they are to be selected carefully by the human resources. The desired corporate skills sought for the crews are; a motivation to deliver high standard customer service, team skills and commercial awareness. In addition to these skills, it is necessary that an individual is interviewed and upon successful application, and to satisfy all other needs for its industry.
An airline crews has been playing an essential role worldwide for more than decade by comforting dozens of passengers around the world. The meaning of providing comforting guests is to also make a profit but as well as making customer feel satisfied just like staying at a hotel. Perhaps this might be the reason why an airline attracts many people around the world. As a result of the popularity of an airline, this is obvious that there are more than thousands of applicants every year. Regardless of numbers of applicants, the human resource department is the ones who decide whether a candidate is suitable for its industry. In order to become apart of this industry, this i...
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...ll necessary to distinguish dangerous goods and those with suspicious movement during a flight. In addition to these training, new employees are also tested with emergency and turbulence training. This particular training provides general knowledge about emergency evacuation and to comfort guests when such an event occurs.
Once a hired employee has gone through with all above required training, there is a need for she or he to complete on the job training also known as OJT.
This training provides new crew to taste and experience a real valuable experience by boarding on an actual plane. During this training, crews are no longer taught by the instructor but by their seniors whom already have experienced in customer services. Upon successful feedbacks and real job experiences, crews are able to corporate fully to an aviation industry.
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This training helps them in real missions to prepare them for their determination, skills and techniques.
Developing learning activities for the Maersk Customer Service – CARE Business Partner is necessary to properly prepare the candidate for the position. The activities will have to be geared towards candidates who have experience and are able to interact well with people. Using simulated learning activities such as role plays, conflict resolution games and listening test in the training program for the position offered by Maersk would be effective ways to train and develop employees. Roles plays should be centered around real-life situations and be as realistic as possible. Conflict resolution can be integrated as part of a game of group activity that improves interaction between the employees and their customers. Finally, practicing listen
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As jobs are becoming more technical every year and innovations are arising with new job opportunities, finding employees that meet a business’ requirement is becoming more difficult (Nickels (290-346). This is why it is important to have a career that arises and evolves that meets this innovating world: Human Resources. Human resources plays a big part into a business’ success from hiring new employees, to employee retainment, and ensuring employees are trained to meet the evolving businesses requirements (Nickels (290-346). Human Resources is quickly evolving to become one of firm’s most critical professions in the industries market business.
... or that position. (as others' airlines employees were complaining that pilots and flight attendants were accommodated in different level hotels and pilots were always on fight with mechanics). If the teamwork is so important for the company, providing training on teamwork and building the team (what Southwest did) is also really important.
During the week for 1 hour in the evenings I join with a group of professionals of Cross-Fitters near Love Field Airport. Everyone is motivated to endure a tough workout that consists of a combination of fast paced burpees, push-ups and countless squats. What I discovered is most of the young and middle aged grouped participants work for Southwest Airlines. I’ve selected Southwest Airlines because of the uniqueness of the company’s business strategy and to know my Crossfit partners speak highly of Southwest Airlines. Southwest Airlines has unique values, vision and mission statements that gear towards their employee’s motivation. They have formulated a business strategy by creating a mission and vision statement that encompasses the company’s
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Since the birth of aviation, man has been tasked with operating aircraft safely, yet effectively. From the beginning days of being able to simply operate an aircraft without injury for seconds at a time, to today's issues with safety in supersonic international travel, crew resource management has been with us in some from the beginning. The term "CRM" began to spread in the 1980's among the major airlines, fueled by industry and university research into human factors. The U.S. military has also taken a very active in the development of CRM techniques to aid in the high stress environment of military aviation.
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Flight fee is one of the biggest nightmares of the passenger. In this regard, such an initiative is a win-win situation for the Asiana airlines. The establishment of extensive cabin retrofits is also a great improvement to the customer service delivery. The airline also boosts customer experience in a bid to achieve the airline’s sustainability through the provision of lie-flat seats. The seats boost comfort for the passengers aboard; hence, reduction of exhaustion. According to Asian Development Bank (2009), the airline provides the passengers with a sizeable monitor, especially for the business class passengers. The practical productivity of team relies on upon its hypothetical planning, information of an aeronautical building, and tenets of its operation, including exceptional circumstances, and propensities for utilization of this learning, furthermore on order and determination of pilot-in-charge of aircraft and group individuals. The administration productivity air movement, the associations of flight action and a wide range of upkeep of aircraft in the greatest degree is controlled by the proficiency of the action association in the modern undertakings, cognizance of initiators, and the moral obligation of leaders of all positions for action concerning security control of
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