The helpdesk specialists are the frontline support for end-users. It is vital that the specialists are adequately trained to support the users effectively. In order to do so they must be fully training is a wide variety of areas. Gomm (2005) suggests that helpdesk specialists are leaving their jobs because of lack of opportunity and a lack of training. In this paper I will propose a training guideline that will support helpdesk specialists in the areas of personal and computer safety, communication skills, problem resolution and incident response, along with procedures for collecting and analyzing computer evidence. Gomm (2005) states that based on the research conducted with 1,000 helpdesk specialists an alarming 66% have no information technology (IT) qualifications, and 33% have not had any IT training within the last 12 months. These findings are leading to helpdesk specialists leaving their jobs. By implementing a training program, as found in this paper, the specialists will be better prepared for their job functions and may be less likely to look to change their job. The helpdesk specialists first point of focus when responding to any incident is the safety of the people around. Only after the people are safe should the specialist think about the computer system. In order to ensure proper safety the specialist should make sure that the work area is clean and well ventilated, along with ensuring that any cords or wires are not routed through walkways. It is also important that there are class C fire extinguishers available in event of an electrical fire. When working with computer systems the helpdesk specialist must be aware of potential hazards, along with the possibility of damaging computer components and themselves wit... ... middle of paper ... ...e appropriate evidence, and proceed with assessing the situation, analyzing the data, save the contents of the systems memory, clone or make an image of the hard drive and make sure to document everything along the way. Having an effective and well run helpdesk team requires that the specialists are adequately trained. The training that I have described in this paper will help the specialists perform their job with greater skill, thus leading to increased customer satisfaction and workplace safety. While all incidents cannot be avoided, with the right training the first responders can ensure that the incident is being taken care of properly, and being documented in a way that will benefit the organization in the future. Having a training program that covers all aspects of the helpdesk specialists job will greatly impact their job satisfaction, and job performance.
Digital forensics can be broken down into three phases; acquisition, analysis, and presentation. The acquisition phase is where the data is saved in a way that it can be analyzed latter. Because it is not known at the time what data is or is not valuable to the case, all data is saved. In the analysis phase, the data is examined and placed into three major categories; inculpatory, exculpatory, or signs of evidence tampering (Carrier, 2002). Tools are used in this phase that are able to analyze for the list directory contents, deleted files, and recover the deleted files. In the presentation phase, the data has been documented in a way that it can undergo a peer review. When deleted files are recovered, the analyst must show how they were found because they were ...
Introduction: the aim of this assignment is to gain general awareness and an understanding of the legal requirements and responsibilities that are involved in the safe working practices associated with robotic assisted manufacture. This is to be achieved by the identification of associated hazards with robotic applications and provide an understanding of how these hazards are overcome.
Forensics investigations that require the analyzation and processing of digital evidence can be influenced both positively and negatively by a number of outside sources. In this paper, we will explore how physical security plays a role in forensics investigations activities. We will start by examining how physical and environmental security might impact the forensics investigation process. Next, we will discuss the role that physical and logical security zones play in supporting effective forensics activities. We will illustrate how centralized and decentralized physical and environmental security affects the forensics professional’s approach toward the investigation. Lastly, we will evaluate some potential areas of risk related to the physical security of our case study organization, Widget Factory, identified in Attachment 1.
A Computer Help Desk or Service Desk should be dedicated to keep our technology investment up and running smoothly. Our company needs to have assurance with their internal technology services. There will always be computer issues but it is important for the help desk team to guarantee they can reduce problems and keep the staff productive with the tools they need to continue to drive business forward.
Find the best way to fix the hazards, elimination, substitution, safeguards or instructing staff to do something in a safety way etc.
• Explain how to reduce the occurrence of unsafe acts on the part of your employees. There are a number of ways to reduce the occurrence of unsafe acts. Design safer equipment, obvious things like eliminate slippery floors, install floor mats, better lighting, personal safety gear, have office space inspected making sure the space meets building codes and OSHA standards are followed. Well lit exits, safe walkways, stairways and installed fire prevention devices such as fire extinguishers and sprinkler systems. • Explain the manager’s role in safety.
Explain safeguarding how you work, to ensure all are safe and confident to raise issues.
• Conducted internal audits in OHS, such as Risk Assessments and Job Safety Analysis (JHAs). • Coached operators to confidently operate internal and external (SAP) computing systems and machine equipment required for packaging process, offering ongoing support and assistance. • Upskilled and trained operators to use Allen Bradley PLC’s. EARLIER WORK
When it comes to safety most people think they are safe, and they have a true understanding on how to work safe. Human nature prevents us from harming ourselves. Our instincts help protect us from harm. Yet everyday there are injuries and deaths across the world due to being unsafe. What causes people to work unsafe is one of the main challenges that face all Safety Managers across the world.
Everyday risks present themselves in various workplaces through a variety of situations. Risk managers have been set in place to establish rules and guidelines by which employees are to follow. Any risk manager would agree that programs are set into place to reduce exposure risks, and provide a safe working environment. The elimination of undesirable outcomes in an emergency setting is critical and should not be taken lightly. Medical facility holds the key to important protocols and needs to work closely with risk management in order to instill cooperation.
Also computer support specialist help people to reset passwords that they have forgotten. Also getting information is important. Computer support specialist need to make sure they get their information for reliable sources. Information is categorized in many ways by them. The categories that are used are differences, similarities, and estimating. Computer support specialists also have to be able to process information. Information is processed in many ways. Information can be processed by separating data into sections.
Record the finding and tell employees about the result (which should include the finding and the action taken) , and prepare or revise an emergency plan. Following this, relevant staff should be informed unstructured and trained as appropriate.
Many times the Safety Officer, if you will, is accused of not being a team player. Being chastised for doing ones job is not the most effective way to promote a safety minded environment. Also on the other side of the coin the Safety Officer must implement or correct s...
A very important part of operating a successful organization is ensuring that the employees are effectively trained. Employees that aren’t properly trained, especially in a service organization, can have a negative effect on the customers’ experience. It pays off for employers to spend the time and money on training their employees. In the article titled Importance of Employee Training: 6 Reasons Why It Saves You Money, the author, Brian Benton, says “Employees who feel inadequate, underachieving, or unsupported are unhappy. They aren’t satisfied in their work, which will cause them to underperform, make mistakes, and not care about their work product. That costs the business in lost time and money.” (Benton, 2014). This paper will illustrate
As a Support Specialist, I have firsthand experience with the communication barrier between customers and IT Professionals. Many employees are trained within their field. Rarely are they expected to possess the basic computer knowledge needed to function outside of their department software. Therefore, when a technical issue is reported to IT Support, the customers’ unfamiliarity with fundamental PC knowledge makes it difficult for both to communicate effectively. When looking into most issues, customers’ generally give ambiguous responses stating “My Computer doesn’t work.” For the IT Professional, one may think the customer is saying their computer has no power, the PC has suddenly stopped working or it will not power on. As we begin to dig deeper, we often discover that the problem is not the computer, but more specific to the software being used. In comparison, customers state that their application doesn’t work and we ultimately determine they are having issues with the computer, which has the potential to affect the entire system. At this moment as well as with most cases, it becomes apparent that additional steps are needed to gain insight on what issues the user is actually encountering. The IT professional will need to strategize a plan t...