The Golden Rule

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Recommended: Ethics issues for customer service managers

“The golden rule for every business man is this: ‘Put yourself in your customers place.’ Orison Swett Marden. A business manager must be able to understand the implications of the decisions that are being made. Sometimes customers are not right and managers must handle the upset customer with great poise. The manager must be able to motivate employees to put forth good work effort and above all, they must consider the needs of the company. The principles of the golden rule give the manager the basic tools to care for angry customers, motivate employees and make sound business decisions.
At any given time interview can be done with those in customer service and one thing will always remain there will always be unhappy customers. Anyone can search the internet and easily find many stories of customer complaints. There is even a website that allows small business to post complaints of those customers that are never happy. This brings the question is the customer always right? Looking at the current nature of business technology has made so many advances. Yet according to Bloomberg Business the upset customers are on the rise (Bloomberg). The industries that seem to be the most affected are those of the retailers, cable and satellite providers, and banks. This is in large part to the inability for the company to give the customer a lasting experience. The customer is left with unanswered question or the feeling of being swindled. The golden rule gives a great guideline to any manager facing an angry customer. How would you want to be dealt with? The manager can turn things around easily if they take the time to understand the issues in which the customer is upset. According to Forbes there are seven ways to handle u...

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...siness world can be improved if the golden rule would be applied. When dealing with an angry customer the manager can take a moment to reflect on how they would like a manager to handle their issue. In those moments when the issue is clearly not at the fault of the company the manger can respond with understanding and sympathy. When looking at how to manage employees the golden rule is very important. A manger can apply the basic tools of the golden rule and transition from a manager to a leader. All of these things are sound business decisions. As a motivated employee is the life blood to a company the rule plays a very important role. Mangers have a heavy load to bear; being a leader is not for everyone. It can be tough and rewarding all in the same day, for this reason applying the basic tools set by the golden rule can allow for a more effective manager.

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