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Strategies for resolving team conflict
1.3 Role of communication in developing effective team working
Conflict within team members
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1. Why is this case about team conflict? What conflicts do you see developing?
There are various types of conflicts at play in this case (Dominick, n.d.) as people don’t stop being people at work (Feigenbaum, n.d.). The incidents that occurred between Frank Lanigan (Communication Lead) and Didier Amrani (Project Manager) early in the project life cycle where Didier did not offer any comments to the communication plan presented by Frank resulted in an interpersonal conflict between each other. As a result, Frank became more withdrawn and felt that his discretion and expertise were being undermined. Research shows that 90% of the project management is communication. Didier as a Project Manager should ensure there is a clear flow of communication
Lack of face time and in-person communication certainly has resulted in poor team dynamics and team performance. Given the advances in technology and globalization, long distances between teams should not be of an issue as long as there is a clear communication channel. Personal agendas coupled with cultural issues certainly played significant breakdown in communication. Despite efforts to conduct brief cross-cultural awareness workshop as part of face-to-face status update meeting, it has been cancelled in the last minute further undermined trust and rapport between the teams. Videoconferencing on a regular basis could have
They should be genuinely passionate about managing and leading other people, who can resolve conflicts quickly, efficiently and fairly without impacting employee engagement and productivity. They should be able to adapt in the face of unforeseen circumstances and difficult challenges. They should have an ability to recognize great ideas with an eager to try out new things, who can negotiate and show empathy, fairness and confidence in their actions, who have an ability to make decisions rationally with structured decision-making process, and those who have an ability to supervise and manage their teams effectively and exhibit passion for developing their team.
5. What kinds of training and development activities would you have incorporated into this team's efforts? When would you have done