Task Oriented Communication

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Since communication is crucial to receiving proper health care, health care staff should know how to properly and effectively communicate with others. A study completed by Mazzi et al. (2013) found that participants most appreciated providers who utilized task-oriented expressions, affective oriented and emotional expressions, process-oriented expressions, when they show an affective attitude, and when they are able to provide them with a solution. Task-oriented expressions include being self-confident, their competency, and being able to provide them with solutions). A provider that shows an affective oriented or emotional expression means that they show empathy, that they are listening to the patient, and that they are reassuring. Process-oriented …show more content…

(2012) completed a study regarding physicians who utilize social media and other internet communication technologies to analyze the communication with their patients. Technologies that were analyzed included using a portable device like a smartphone to download information from the internet, blogging, using a social networking site, using widgets online, using email to communicate with patients, podcasts, and also using really simple syndication (RSS) feeds. It was found that providers that utilize internet technologies more often have certain demographic characteristics in common. These characteristics include traits such as being male, being younger physicians, and working in group practices. Ultimately, internet based communication routes provide more ways to stay in contact with patients. This gives the opportunity for an increased amount of communication and an increased amount of patient satisfaction as …show more content…

(2013) demonstrated why good communication about a patient’s prognosis and treatment options are crucial for the decision-making process. This multi-site randomized controlled trial study was called ‘The Values and Options in Cancer Care (VOICE)’ and it was designed to facilitate communication between providers and their patients. Since cancer treatment options are typically unique and more complex, it is important that the patient play a role in decision-making throughout the entire process. The intervention that was proposed was to have a trained Standardized Patient Instructor (SPI) come to medical facilities to train both providers and patients. Timely feedback will be critical in evaluating the effectiveness of the program’s

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