Tardiness Case Study

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Our company strives to avoid these issued discussed by identifying problems early and correcting them before they escalate. Although there are some issues that are unavoidable for any company such as occasional tardiness. Various reasons for tardiness: traffic jams, medical emergencies, personal family matters, and lack of sleep. Employees are expected to notify their manager on duty as soon as possible either through email, text, or phone. This will allow the manager to make arrangements to fill employees spot. Constant tardiness without any viable excuse will not be tolerated as it in turn leads to bottlenecking. Tardiness will be addressed face to face and through written documentation. In some instances, employees are unable to effectively …show more content…

By monitoring employees our company can keeps track of an employee’s performance and evaluate that their outputs are in line with the company’s objectives and goals. Performance is measured within our business through questionnaires, on the job observations, assessments, and peer evaluations. The process used in measuring and improving employee’s performance is 360-degree feedback. This is measured by collecting information and ratings from supervisors, peers, and customers. Rewards and performance appraisals are used to incentivize. Providing timely recognition reinforces employees learning and acknowledges accomplishments. The outcomes of high performance of an individual should contribute to higher performance for the organization as a whole (Noe, R.A,2011, p.497). In order to have high performance organization employees must know the company 's goals and what they must do to achieve …show more content…

Computerized testing is scheduled quarterly. This was recently added to our development plan and consists of a series of scenarios that could occur. The company 's objectives and goals are incorporated in the testing. The computerized courses will incorporate the dos and don 'ts of handling, grooming, feeding, walking, setting appointments, answering calls, utilizing programs, and handling emergency situations. Along with how to assists customer’s questions, concerns, and communicated clearly. The training program there will allow feedback through surveys for input as to their experience and material in the course. Development Plan Development is the acquisition of knowledge, skills and behaviors that improve an employee’s ability to meet changes in job requirements and in customer demand (Noe, R.A,2011, p.7). Our company provides several developmental plan options that are to guide in learning new skills, methods, gain experience, assessing what they know, and improving their performance.

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