Tanglewood Case 3 Summary

1109 Words3 Pages

Tanglewood was founded in 1975 by a pair of best friends. Today they have expanded well beyond their dreams and own 243 store fronts while offering online business as well. With expansion in brick and mortar and online business, Tanglewood needs to stay on top of their operations and strategic decisions for staffing levels to maintain quality and keeping their customer service top notch. Their current deficiencies within the company such as a weak Human Resource department and staffing environments being pretty much individually driven, Tanglewood must make some slight adjustments strategically to keep operational changes to a minimum, unless needed versus changing them each time a department or employee voices a suggestion. (pg 6-7, Tanglewood …show more content…

The thirteen decisions, 9 staffing and 4 quality, are as followed in no particular order; however, all very important; therefore, we must analyze each one and decide where our strategic decisions/ recommendations will align: 1. Acquire or develop talent- do we train or do we hire talent already in existence? This will be determined by the amount of time Tanglewood wants to set aside for this. Acquiring new talent to hit the ground running will be beneficial in some aspects of acquisition but developing the employees will create a stronger workforce and both can be detrimental to the continuous success of Tangle wood’s many brick and mortar locations. 2. Hire yourself or outsource- Tanglewood will have to determine if outsourcing is something they want to deal with and with what services. This can have some advantages for their company and disadvantages and must be weighed before determining. 3. External or internal hiring – looking into their study, Tanglewood should hire within moving employees up in position who have been with the company for some time. This will alleviate any outsiders who don’t know the atmosphere or working environment that Tanglewood has developed with their …show more content…

Hire or retain – definitely need to retain, retain employees for developing what you have already put into them. If you hire, which you can do situational dependent, you will have to retrain and add more time into someone new when you can retain who you have and build on what they know. As stated in the case “ if you let them make decisions, you get the whole person” which can mean retaining who you have to move upwards in position and them make decisions knowledgeably for the company will be a no brainer in retention. 6. National or global- considering they have grown nationally and globally while using internet sales, Tanglewood just needs to determine the culture behind each one of their stores. They have 12 regions and each region will nationally work differently. As long as each one understands the mission then each one will be successful. 7. Attract or relocate – Attract, attracting a workforce is much cheaper than relocating. Tanglewood has locations where there is ample workforce so attracting is not necessarily an issue; however, they want to attract “a workforce of committed, qualified individuals who will help carry the Tanglewood philosophy into the future.” (pg 4, Tanglewood case

More about Tanglewood Case 3 Summary

Open Document