Strategic Quality Management and Customer Satisfaction

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Strategic Quality Management and Customer Satisfaction

Introduction

The Strategic Plan of an organization is the most efficient and resourceful plan an organization can implement. Riordan takes immense pride in the strategic plans in place for the manufacturing organization. Through the strategic plan, the organization could improve current business processes, measure the quality of their customer base, review quality assurance and improve their process improvement plan. Through these plans their process has a strategy and direction with the ability to allocate resources in order to generate capital and increase excellent customer satisfaction among their customer base.

Quality: Company Strategic Plan and Objectives

Riordan Manufacturing has been in business for many years; they have been the industry leader of plastic manufacturing for decades and want to ensure they continue to see increased success and revenue. To ensure continual growth, Riordan is constantly making process improvements, modifying their strategic plan and setting new objectives.

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