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Quezzes on Consumer behaviour
Quezzes on Consumer behaviour
3 elements of consumer behaviour
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2.1 Consumer Behavior Consumer behavior is “The behavior that consumers display in searching for purchasing, using, evaluating and disposing of products, services that they expect will satisfy their needs.” (Schiffman and Kanuk, 2009). Consumer behavior refers to the choosing, purchasing, and consuming of goods and services for the satisfaction of their wants. It focuses on how individuals make choices to use up their resources (time, money, and effort) on items they want. The decision based on their own characteristics, needs, and beliefs. There are some factors influencing consumer behavior. First, social factor include reference groups, family, roles and status. Personal factor is the second factor, which include age and life-cycle stage, occupation, income, lifestyle, personality and self-concept. Third, psychological factor, such as motivation, perception, learning, beliefs and attitudes. Last, cultural factor, include culture, subculture, and social class. 2.2 Consumer Purchase Decision Consumer buying behavior “refers to the buying behavior of final consumers, both individual and households, who buy goods and services for personal consumption” (Kumar, 2010 : 228). Understanding consumer buying behavior can influence the consumers’ buying The consumers in USA have a mental categorization of low-priced, commonly consumed, and branded varieties. The selection of various age groups may vary within the family. The young generations are guided to such restaurants since childhood, menus, and the media. Then, the consumers’ preferences in China tend to be around those dishes that stimulate or cooked on the same ways of their traditional food. The selection of fast food of all the age groups in China is found to be similar, but their intentions are different. Younger age groups are finding the taste in the same cuisine, while the older age groups seek
Consumer behavior is the ways that consumers exhibit in searching for, purchasing, using, evaluating, and disposing of, products and services. The study of consumer behavior as a separate marketing discipline all started when marketers realized that consumers did not always react as marketing theory suggested they would (Ekström, 2003). Many consumers rebel at using the identical products that everyone else used, instead they prefer differentiated products that they feel reflect their own special needs, personality and lifestyles.
A consumer is a person who is seeking for products and services for personal, domestic and household use or consumption only.
Fast food has infiltrated every nook and cranny of American society. Everywhere you turn you can see a fast food restaurant. An industry that modestly began with very few hot dog and hamburger vendors now has become a multi-international industry selling its products to paying customers. Fast food can be found anywhere imaginable. Fast food is now served at restaurants and drive-through, at stadiums, airports, schools all over the nation. Surprisingly fast food can even be found at hospital cafeterias. In the past, people in the United States used to eat healthier and prepared food with their families. Today, many young people prefer to eat fast food such as high fat hamburgers, French-fries, fried chicken, or pizza in fast
Based on the study from Chicago-based Research International USA found that more than half of the population eats fast food once a week and with a 20 percent eating fast food at least every other day. Most being males below middle age. Also more than half of the guests were with family members, 29 percent of these guests are with children under the age of 18. Fast foods chains are targeting kids and young adults by utilizing cartoon characters and celebrities to influence them into their products. They also build playgrounds in their restaurant to help draw kids into business and also provide toys with cartoon characters they can relate. Some chains have website which are geared for kids and allow them to play games and interact with their products. These tactics are to entice kids into their restaurants which are a contributing factor with higher rate of guests that are under 18.
Over the last three decades, fast food has infiltrated every nook and cranny of American society and has become nothing less than a revolutionary force in American life. Fast food has gained a great popularity among different age groups in different parts of the globe, becoming a favorite delicacy of both adults and children.
... of consumer behaviour, lays emphasis on the objectivity of science and the consumer as a reasonable and sensible decision maker. While, the interpretive point of view is in contrast to that of the positivist, in that it emphasises on the importance of the subjective meaning of the consumers individual experience, hence, it suggest that whichever behaviour a consumer performs is subject to diverse interpretations to a certain extent than just a single explanation to it.
There are different characteristics that affect consumer’ behavior towards a particular brand. It could be cultural factors, social factors, psychological factors and personal factors. In Pakistan the cultural factor plays an important role in affecting the consumer behavior toward desserts. We have the culture of eating desserts in occasion or celebrations such as parties, birthday, and weddings. Social class also influences the consumers buying behavior. Usually the middle and upper class tends to buy desserts other than ice-cream or local sweets (desi). Social factors like online social networks also affect consumer behavior. If they find information about new place is their city or if they find people praising any new food item they themselves want to try it.
Mooij, M.de. (2004). Consumer Behavior and Culture, Sage Publications, Page 102, Page 119, Page 274, Page 275
Consumer Decision Making Process A key factor in successfully marketing new/existing products or implementing a product Extension is a thorough understanding of the motivation, learning, memory, and decision Processes that influence consumers purchasing behavior. Consumer purchasing behavior theories have found their way into managerial decision making to help companies more effectively develop and launch new products, segment the market, determine market entrance and in brand management. Therefore, a better understanding of how consumers decide what to purchase is critical to the success of a product. There are numerous theories and models describing the consumer purchasing decision process.
According to the research paper by Anita Goyal & N.P Singh, “Consumer perception about fast food in India: an exploratory study”, average young Indian consumer always bears a passion to visit fast food outlets for fun and change although home food is his first choice. India is a diversified country with different regions and states following different food practices rendering food diversity as an implicit characteristic of the nation. As per worldwatch.org, India’s fast food industry is growing enormously at a CAGR of 40%. The entry of multinational fast food outlets like McDonalds, Subway, etc has revolutionized the industry in its own way. According to the survey carried out in the study among the population of age group 20-27 years, it was found that the emergence of traits of independence in their eating habits, nutritional education, divergence of food preferences at home and at fast food outlets and ambience of...
In today’s competitive world where organizations looking for high profitability and market share, consumers have very important role. Companies are looking for capture consumers in order to get larger market share. For this reason organization developed a number of techniques and tools. One of such tools is consumer behavior which has been come from economic theory. Consumer behavior is mainly studying the factors and situations that can affect purchase decisions of consumers. Consumer behavior is being very important discipline of management sciences which help out to understand of customers’ decision making.
Cultural factors are influenced by values, beliefs and consumers perceptions. The economic factors are influenced by family monthly income, disposable, discretionary and future expectations in income. Social factors influencing consumer behaviour are reference groups, peer groups, family, and roles and status. Motivation, perception, learning and attitudes are the factors influencing the consumers psychologically.
In an article called Cultural Factor Highly Influences On Consumers & Their Buying Behavior – In Indian Context, the basic characteristics of culture are described:
The assumption that all restaurants of the same type have equal food promotion, environment, same dietary quality and same pricing. It is also likely that consumer nutrition environment in the restaurants differs from one restaurant to another and influences the eating patterns of patrons (Dumanovsky et al., 2011; Liu, and Brownell, 2012). However, there is limited research examining this environment. There are two studies that show that the low rate of low-fat foods in menu items among restaurants (Finkelstein, Strombotne, and Krieger, 2004; Technomic, Inc. 2012). Extending findings of socioeconomic and racial disparities in terms of restaurant distribution is in a recent study (Powell and Nguyen, 2013).
The research on consumer behavior assists the organization recognize and forecast the purchase behavior of the consumers while they are purchasing a product. Thus, the study of consumer behavior helps the marketers not only to understand what consumer's purchase, but helps to understand why they purchase it (Kumar, 2004). There are a lot of elements which can influence the purchase decision of consumers such as social influences, cultural influences, psychological factors and personal factors (Super Professeur, 2011). Understanding these factors helps the company to market the product on right time to the right consumers in order to generate more profits. On the other hand, if the marketers fail to understand these components that might influence consumers, they will fail to convince the consumers to purchase that product or will fail to meet the demands of consumers. However, consumer behavior is one of the stimulating and challenging areas in marketing studies being a human activity focused on the products and services. Thus understanding the behavior of the consumers is a great challenge. Moreover, it is not easy to get a full picture of consumer behavior as customers make plenty of different buying decision every day and they usually do not know exactly what influences their purchase. In short, basing on all