Six Sigma Case Study

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Six Sigma Deployment in commerce colleges

Higher Education Institutions are facing with rigorous competition for sustainability regarding low graduation rates, less attendance, and low employability in commerce field. Most studies in the field of higher education focused on students as customers and always interested to study the satisfaction or dissatisfaction with their output and the quality provided to them in the form of course designed by the institute itself. Quality experts believe that, ‘measuring customer satisfaction at an educational establishment might be regarded by educators as one of the greatest challenges of the quality movement’ (Clouter, 1994). For the effective management of any organization it needs several key positions …show more content…

Figure 3.1 General OrganizationStructure in Commerce Colleges

3.2 SENIOR EXECUTIVE:
The senior executives is called six sigma leaders and take initiative to provide direction and execution for organizationand alignment necessary for six sigma’s ultimate success. Senior executive who sponsors the overall Six Sigma initiative. In higher education institutions managing trustee and/ or chairman act as senior executive of the six sigma project.
Responsibilities:
• Give direction to the committee members
• Develop six sigma project team
• Selecting and deploying projects
• Maintain long term vision, speed, value, support, and involvement
• Ensure high level commitment, conduct project …show more content…

He is a head of the organization who is the leader of the project taking responsibility for promoting and directing the development of an organization. They take their company 's vision, missions, goals, and metrics and translate them into individual unit tasks. Additionally, Champions must remove any roadblocks to the success of the project.. He approves all Six Sigma projects, review progress on a regular basis and ensure that the improvements are sustained. It is a leadership role in conducting and implementing six sigma projects throughout the institution working with executive committee, MBBs, BBs and GBs. In higher education institutions, the Principal of the Institution act as Champion of Six Sigma projects.

Responsibilities:
• Form team of black belts and allot the projects
• Make sure for enough resources and facilities available for training and completing projects
• Guide the subordinates to focus and complete project successfully
• Ensure that six sigma technique and appropriate tools are being used in the project
• Review the progress of their project frequently and its sustainability

3.6 MASTER BLACK

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