Service Request Processes Evaluation from Riordan Manufacturing

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Service Request Processes Evaluation from Riordan Manufacturing 1. Executive Summary a. Areas of Needed Improvement Based on Service Request SR-rm-001, the processes of inventory management and control at Riordan Manufacturing were evaluated. Four aspects of Riordan Manufacturing’s inventory management and control require improvements. These aspects of business are improvements to automation, inventory control and error reduction in the inventory management, as well as an overall inventory storage cost reductions. Furthermore, each part of the inventory management and control process requires a single unifying method to deliver a solution using computer systems. Riordan Manufacturing’s inventory management and control system is split into three categories. These include raw materials receiving; manufacturing; and final product shipping. Each of those three areas requires improvement in the process through upgrades of existing computer systems. In addition, new computer and inventory tracking technology should be implemented to increase automation, reduce storage of materials costs and reduce errors in inventory tracking. b. Project Purpose The purpose of this project is to implement computer software and hardware to automate production and value chain management in order to increase productivity of the company and reduce production costs. This project will implement three components of a single unifying system to improve the inventory management and control at Riordan Manufacturing based on the goals of each of three areas of the manufacturing processes. Raw materials receiving will receive a computerized inventory check-in system. Manufacturing will receive a computerized project management system. Final product shipping... ... middle of paper ... ...ng is recommended. • Hardware for Online Ordering System: Accounting information systems streamline business processes, impose efficiency and accuracy and make transactions manageable. SAP Business One software provides all tools needed for sales, financial management, banking, purchasing, manufacturing, inventory management and customer relationship management. Purchase lines for multi-line phone service with automated capabilities for easy ordering via phone. • Training: In-house seminars and online training accelerate the learning process of the new systems. Integrated toolbar icons and drop down menus facilitate movement from screen to screen. References: The Institution of Engineering and Technology. (July 2005, August 2006) Factfile: Radio Frequency Identification Device Technology. www.theiet.org/factfiles SEER by Galorath. 2008. www.galorath.com

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