In this chapter, the concepts of passenger, public transport, intercity bus, quality, service, expectations, perceptions, service quality, satisfaction and travel behaviour are explored. Furthermore in order to improve on service quality in the intercity bus transport industry, a clear understanding of its meaning and nature was ascertained. This involves looking at the perspectives, dimensions and attributes/indicators of service quality. It is also necessary to understand the consumer’s expectations and perceptions of service quality, and comparing consumer’s expectation and perception to arrive at the GAP model which is the basis of the measurement of service quality as an academic framework, and as a precondition for a modified SERVQUAL model. In the current study, the theory of planned behaviour is used to identify the antecedents to using a particular intercity bus as a travel mode and to draw an empirical association between individuals’ attitudes, social norms, and perceived behavioural control and intentions to use intercity bus transport.
Key concepts
In an attempt to help in the conceptualization of the research undertaken, the following key concepts are defined.
Passenger
A passenger is any person who travels in a vehicle, but bears little or no responsibility for the tasks required for that vehicle to arrive at its destination (Gajendran, 2012). A passenger is also someone who arrives in, departs from, or transfers through a transport system on a given day (Ojo, forthcoming). Passengers leaving on a trip normally want to spend as little time as possible in the terminal/station.
Public Transportation
Public transportation comprises all transport facilities in which commuters do not use their personal mean...
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... buses.
• Luggage racks above the seats where passengers can access their luggage during the journey.
• Luggage bays, where passengers' luggage can be stowed away from the seating area.
• Overhead lights and fans that can be used by individual passengers with little or no disturbance to other passengers.
• Bathrooms. The bathrooms on buses generally do not have running water or flushing toilets, and are sometimes equipped with hand sanitizer.
• On some buses, movies or other videos are shown to passengers.
• Fridges: which is been used by the driver and his crew to have their drink or food refrigerated.
Not all buses in Ghana offering intercity bus services possess these characteristics. MMT and ISTC harness some of these characteristics while some of the private operators such as VIP, VVIP and DIPLOMAT harness all of these characteristics, saving the bathrooms.
Amidst the school kids and the naked bum, there is a toilet. The free-standing, self-cleaning, public restroom installed by JCDecaux Company only costs a quarter. If you can stomach the sight of the remnants of human excrement and the pungent odor of fecal matter mixed with urine, stale cigarettes, and vomit, this toilet can prove to be extremely convenient. For those who drank too much Starbucks on their way to work or those with a crying four year-old, a public restroom amongst all the “customer only” signs seems like a reasonable solution. With a twenty minute limit, there is adequate time to relieve your bowels, seek shelter from the rain, shoot up ...
city buses are everywhere in the city. Even though it was at a higher expense,
Since my freshmen year of high school, I have met peers who rely on public transportation to get to school every day since the school bus system did not serve their neighborhood. They were students who were eager to come to school everyday, relying on MTS to transport them to school on time every day. Similarly, my mother relies on MTS to get her to work on time every morning and home every afternoon. Both students and adults alike have had little to no problems with the transportation system; when there were problems, MTS was able to adjust their schedules or routes to serve the community. A friend who just recently began to rely on public transportation to transport her to school has told me the interesting experiences she has encountered during the time she has used the public transportat...
In today's day and age, an increasing urgency must be put on the issue of transportation and its relation to society. Man owes it to himself to address the issue of transportation with practicality and, as one of the biggest polluters, ultimate discretion. One of the most practical and responsible forms of transportation available today is mass transit. However, a problem is present in American society in that mass transit is not as plentiful as it should be. Societies' across the globe are embracing mass transit much more quickly than Americans are. This problem can be remedied through proper education of the benefits of mass transit. Mass transit is the ideal future of travel for several reasons. Of note: “mass transit costs less to the community, needs less urban space, is less energy-intensive, pollutes less, is the safest mode, improves accessibility to jobs, and offers mobility for all” (1). Mass transit is also a highly flexible mode of transportation, with many different methods of travel available. Of note for these: metros, buses, carpooling, light rail, and waterborne transports. Proponents of mass transit claim it will find solutions to problems concerning the economy, the environment, and the energy crisis, as well as improving overall quality of life (2). Each of these ideas will be examined more in-depth.
“The poor public transportation prevents many public-university students from taking full advantage of their education. They have long waits before boarding their buses and miss many of their morning classes and, occasionally, exams.”
I was hoping the bus would have air conditioning, but sadly it didn’t. While I was there I lived with my aunt for a month, who didn’t have hot water. Where we lived the temperature wasn’t ideal for you to desire a cold shower. Before going, I didn’t really appreciate warm water. I truly missed being able to shower in warm water without having to boil it every time.
Public transportation is an essential part of a city. A good public transit can encourage a city’s economic activities and can provide its citizen a convenient life. Does our Phoenix public transit work well? Does it provide sufficient service to the citizen? From my experience, the answer is no. This November I tried to attend the popular State Fair in Phoenix. However, I found that there were not any buses or metros could take me to the fair directly. It means I need 2 hours or more spend on the public transits. As the sixth most populous city nationwide (“Phoenix Quick Fact” 1), compared with Los Angeles and other big cities in America, Phoenix’s public transportation is indeed subpar. Due to Los Angeles has 154 bus lines and 30 metros (“Schedule”), New York has 316 bus lines and 28 subways(“Maps & Timetables”), while Phoenix only has 98 bus lines, and the number of metro line is only one! (“Route Schedules & Maps”) The problem is
Sufficient space, cleaned and sanitised work surfaces, equipment and utensils shall be provided for preparing foods to ...
Transport is a political factor as it is controlled and affected by legislation. This will impact on the staff and opponents (travelling to the stadium) as the accessibility of transport will impact on travelling times – both positively (may avoid traffic on a train e.g.) and negatively (trains, buses etc. may be cancelled or delayed). The price of transportation will also affect the mode of transport that these groups of people may use. Similarly, price and accessibility of transport will affect the consumers also. The view that consumers hold on transport, therefore, is likely to impact on the business i.e. effort to travel, money to travel etc. as this will influence how often they will visit, what they will spend during their visit etc. According to (Mintel 2011,) the amount of people using train as a mode of transport is on the rise, mea...
Most of cities that people live are sequentially growing, daily routine of many people are also adapted for surrounding in the present. A lot of people have to spend most of their time with travelling though long distances to get from one place to another for connecting their businesses or other purposes by transportation. Most people use public transportation such as BTS and MRT to go each places while many people are using their own cars to travel. Thereby, both transportations have the same destination that is taking and moving people. People can choose vehicles from alter reasons depend on how people are responded to their needs by public transportation and private car that are different in convenience of travelling, expenditure of money and security of travel.
Should students take advantage of the public transportation more seriously than owning a car? The public transportation can solves to numerous problems; the bus transportation can be a universal antidote for bigger issues such as global warming. By taking the bus can save students’ time and money, rather than students who have a car have deal with traffic and expensive parking fee. Students who own a car might experience sitting in such a long traffic, where during the traffic cars may produce noxious gases relieving particle of air that can contribute the affect to human health. The public transportation is the best solution for an enormous population of students, so students’ needs to get on the transit a try. The transition system in the
The development of urban transportation has not changed with the cities; cities have changed with transportation. This chapter offers an insight into the Past and the future of Urban transportation and is split up into a number of different sections. It includes a timeline of the different forms of transport innovations, starting from the earliest stages of urban transport, dating back to the omnibus (the first type of urban transportation) and working in a chronological order until eventually reaching the automobile. However, these changes in Urban transport did not happen for no reason. Different factors within society meant urban transport needed to evolve; points will be made on why society needed this evolution. In contrast I will observe the problems urban transport has caused in society as a result of its rapid progression. Taking account of both arguments for the evolution of urban transport, I will look at where it will go in the future.
In this article we are going to look at public transport via the private vehicle. There are advantages and disadvantages to both, yet routine and personal circumstances will often define which is the most appropriate to your lifestyle.
We all use vehicles for transportation. People usually go to their desired destination either by driving their own cars or traveling in public transportation. Actually, it might be tough to choose that which one is the best selection for people to travel. Many people choose one of them according to their comfort while traveling and both of them have advantages and disadvantages in different conditions. Public transportation and driving own car both shares differences and similarities in many aspects, such as facility, cost, and comfort as well as traffic jam and accident occurrence.
In conclusion, we can see that rail transport in Malaysia is very need the improvement from the trip ratio for transportation on current scenario compared to the target scenario in Peninsular Malaysia based on Figure 1 results. For next chapter, we will have a discussion about the relationship between factor influence and social behavior towards the railway transportation. Moreover, we have to find out some more reasons why people do not chosen railway transport as their movement