Service Level Agreements

1.1 To Human Resources team,

There are seven points to Service Level Agreements (SLA) which are all important to follow. I have listed below the Service Level Agreement (SLA) elements which involve,

A. Service agreements

B. Performance standards and timeframes

C. Calculated Return on Investment (ROI)

D. Identify and arrange training if required

E. Agree and arrange for monitoring of quality assurance

F. Identification of appropriate service providers

G. Remedies for under performance by HR or service provided

One of the elements (A. service agreement) relates to the Human Resources team as this element explains. As I am the HR manager I need to work with the manager to identify the needs, and develop cost options and agree on a general approach,

Agree and arrange for monitoring of quality assurance

F. Identification of appropriate service providers

G. Remedies for under performance by HR or service provided

One of the elements (G. Remedies for under performance by HR or service provided) relates to the client groups as this element explains. As I am the HR manager I need to work with the manager to identify the needs, and develop cost options and agree on a general approach, now we are ready for a Remedies for under performance by HR or service provided agreement. The Remedies for under performance by HR or service provided agreement states:

In situations that services delivery does not meet the agreed standards needs to be identified as quickly as possible and correct. The first person responsible for fixing the problem or the situation is the human resource person, if the human resource person cannot resolve the situation the Human resource manager needs to be consulted. The SLA (service legal agreement) is a legal and binding contract, for performances that is not meet it is a breach of the agreement. If there is a breach of agreement the SLA would identify the consequences through one or more as following

• Cancellation of the agreement

• Refunded or reduced

This service agreement takes effective as of the date of the signatures below.

The person to contact of the service provider for issues concerning this SLA is: Contact Name: Job Title: Phone Number: Email:

2. Human resource Performance standards Human resource will ensure all enquires and needs, will be handled promptly. The Human resource will provide on request information that is needed ASAP (within 24 hours of the enquiry).

3. Client Responsibilities

The client is to provide the information to the Human resource, with sufficient information in order to assist with the progression of issues.

4. Description of the service level agreement elements

This Service level agreement only covers the elements listed below. The list below may be updated at any time with agreement with both parties within the agreement.

Service Description

Return on investment to human resource service ROI process data

1. Managers and employees measuring the outcomes of the service delivery

2. Implementing effective monitoring systems to calculate return on investment

3. Identifying tangible benefits of the service which may have an organizational wide