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Negotiation skills and tactics subtopics
Negotiation skills and tactics subtopics
Effective communication and interpersonal skills in the negotiation process
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The interviewee is an experienced and successful zonal sales manager who has the ability of working in any industry and for any company. The interviewee is performance driven, a very good coach and a people person who possess skills and ability that meet a typical representative of my future profession. The interviewee is rated as the best among his peers in his field of work and has received several awards in honour of it work output. 4.0 Discussion
The demographic profile of the respondents showed that, the respondents was the Sales manager of Nestle Ghana limited who has been in the manufacturing industry for the last 10 years and has been a star in his various sales and marketing roles. His recent promotion comes with the role of managing
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The result also showed that the success behind a good negotiation skills is the ability to exhibit an integrated negotiation skill that encourages long-term relationship to create mutual gain. The result from the interview also revealed that, the core duties of a sales manager is to attain a good sales targets of an organization through effective planning and budgeting. Likewise, devising strategies and techniques necessary for achieving the sales targets, mapping potential customers and generating leads for the organization, motivating team members and promoting the brand of an organisation are all duties of a sales manager. Possessing the needed skills and abilities to execute all theses duties is essential to being a top-notch sales …show more content…
Achieving all these activities does not come by chance but by putting the necessary negotiation skills, intercultural communication competence and cultural sensitivity in place when performing a job. Nevertheless, acquiring most of this skill require experience from participating or experience from coaching and interviewing an individual working at a work place that could be yours in the future. Based on the results of the interview conducted it can be concluded that, having a good negotiation, communication and leadership skills is vital key to a successful career as a sales
Values and personal beliefs clarification is essential when auditing negotiation personal styles as well as perfecting the art of negotiation and communication. In this portfolio project we will examine the personal bargaining inventory statements that characterize/uncharacterized personal styles of negotiation along with rating other people’s behavior in general. Finally I will evaluate my personal communication competence scale to improve my negotiation and communication effectiveness and readily prepare for any situations that may arise in the future. Insights are drawn from three sources: our own experience, the media, and social science research through economics and psychology to name a few.
McCarthy, A. (n.d.). 10 rules of negotiation. Negotiation Skills. Retrieved March 31, 2014, from http://www.negotiation-skills.org
1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.
They attempt to implement responsible sourcing within their supply chains, raise awareness of both water conservation and help to preserve natural capital. To do this they promote global transparency, and voice their engagement in climate policy. Nestlé’s labor practices consistently address human rights impacts in their operations and supply chains. Additionally, Nestle works towards enhancing the gender equality in the developed global offices. One example of Nestlé’s influence on their sourcing practices can be seen in Nigeria where infrastructure was few and far between and traditional delivery methods could not be achieved due to safety reasons to compensate nestle set their purchasing prices high as well as creating a multitude of small ware houses rather than the typical individual large ware house. They also adjusted their marketing scheme rather than posting to various forms of media as they would do in a developed country, they instead hired local singers and dancers to travel to different villages advertising the Nestle products in a way that would appeal to the different
Whole month we had been studying Selling and Sales Management, according to the mysterious book “Negotiating Essentials” written by Michael R. Carrell and Christina Heavrin. Why mysterious? – Because it is not available in KUAS, thus we had to listen our teacher Jan carefully (but it is not the only one reason). Whole month we had to wake up early to be present in morning sections, had to reduce the level of coffee breaks with the aim to go home earlier and of course negotiated a lot. And now to be serious, what have we learn during these classes? That is what about we are going to speak in this work.
During this course, I have learned a lot about negotiating. We learned about almost every negotiating technique there is. We learned about cross-cultural negotiations, body language, Best Alternative To a Negotiated Agreement (BATNA), variables in negotiating, and many more. Before this course, I did not know that much about negotiating. I thought that negotiating was just about trading or convincing someone to give you what you want and you did not care about the other side, resulting in a win-lose. I now know that negotiating is about getting what you want, but also giving the other side what they want as well to result in a win-win. This paper is about how I am going to improve my negotiating skills over the next six months. In order for me to improve my negotiating skills, I believe I need to improve the following skills- my body language, communication, planning, and my interpersonal communications. By improving those skills, I can become an effective negotiator.
Fredric William Swierczek (2006) ‘Dimensions of Success in International Business Negotiations’ Journal of Intercultural Communication 11. Available from < http://www.immi.se/intercultural/nr11/numprasertchai.htm > [ 1 April 2014]
Nestle is a Swiss food and beverage Multi-national corporation headquartered in Vevey, Switzerland. It is the largest food company in the world measured by revenues with about 500 factories in more than 80 countries. The company consists of a powerful portfolio of brands that is driven by unrivalled research and innovation, an aim to contribute to improving the quality of consumers’ lives and a clear commitment to consistence excellence. The company succeeded in accomplishing its mission of “Good Food, Good Life” by making the use of globalization in the areas that are as follows-
There is no secret to achieve the ideal negotiation, as it is handed to us in simple strategies by so many experienced individuals. The personality and character traits of each person will require different approaches. However, it is a study that everyone should attempt to use. As with all the steps mentioned in this article and many more founded by experienced mentors all around the world, it goes down to the skills of the negotiator, someone who can study these strategies and apply them flawlessly to a variety of
However, a sales performance review in the year 2015 of new soft drinks introduced by Coca cola established that in Mount Kenya region, only 15% had succeeded, 55% were performing poorly, 17.5% had failed completely, while another 12.5% exhibited abnormally high artificial growth.(MKBL,2015) Despite the introduction of new products by the Company, its market share in the soft drinks market dropped from a high of 98% in year 2013, to a low of 93% in 2015 in Mount Kenya region, which included Nyahururu town. (Ac Nielsen, 2016). There have been complaints by customers on the products attributes, pricing, distribution and the execution of promotional activities. Still, there is scanty and inconclusive empirical data that would explain this trend of Coca cola products within Nyahururu town. A study by Migwi (2012) researched on Mount Kenya Bottlers response strategies to changes in external environment. However this research did not study the effects of marketing mix variables of new Coca cola soft drink products on sales performance as it was out of scope. This study therefore, aimed at filling this knowledge gap by examining the effects of marketing mix variables of new Coca cola soft drink products on the company’s sales performance in Nyahururu town. It aimed at providing insights towards the application and integration of the marketing mix variables by marketing managers so as to achieve the envisaged goals. By gaining insights into how sales performance is affected by the marketing mix variables, the company is going to design and integrate the marketing mix better, therefore improving sales performance in terms of market share, growth and ultimately,
Negotiation has been used as a vital communication tool not only in business but also in social intercourse. It helps people make common agreement and avoid conflict. So we need to use the tactics which we learned from this course and books to do more practice, only in this way we can gain advantages in negotiation.
In business, intelligent negotiation brings or gives more opportunities and advantages to the business. If a business much succeed it has to improve its negotiation power and influence.
A sales manager has many responsibilities such as spreading product to customers, setting sales areas, goals, and analyzing sales data (“Sales Manager” What’s para. 1). Although a sales manager performs many duties, people in this position will also set a sales goal for the year, and will build a sales outlook on what they will do in the upcoming years (“Sales Manager” Sokanu para. 1).A person in this position will also manage where the goods and products their company will be distributing by giving certain sales area where a salesman will work and sell the product (“Sales Manager” Sokanu para. 2). During work time, a sales manager may be asked to hire and train a new salesman added to his team (“Sales Manager” Sokanu para. 3). Occasionally, a sales manager will interpret sales statistics in a specific area when looking where to assign certain salesman to a sales territory (“Sales Manager” Sokanu pa...
Negotiation is a discussion that takes place between two or more disputants who are trying to find a solution to their conflicting problem. This interpersonal or inter-group process can occur at three levels namely, personal, corporate and diplomatic level. In the corporate level, negotiation skills are important in both informal everyday dealings and formal transactions such as negotiating conditions of sale, mergers, legal contracts and other contracts (Maiese). Negotiations usually take place because the interested parties that wish to create something new that neither could do on their own or to resolve a challenge or dispute between them. In this essay, I will compare the similarity and difference between two negotiation books namely,
It is not easy to understand significance of some things and their impact until you actually undergo them. Ability to effectively communicate and work is one such thing. Before I started business communication class, I was very pessimistic about my communication abilities and my competence in rapidly evolving field of business communication. I was unconfident and nervous on my first day of class. I quickly realized that business communication is course that you will never learn until you energetically engage in various situations of listening and speaking. However, with all wonderful experiences of participation in the class, I personally felt that I gained a real experience without even working in an organization. Interactive nature of the class combined with wonderful teaching of Diana has really helped me to gain immortal knowledge. Through this course, I have refined my communication skills and strengthened my confidence to deliver professional standards and competencies emphasized by potential employers. I would like to share how each module of the course helped me to hone my interpersonal skills: