There is an increase in fraudulent robocalls. In one case, someone made a prerecorded robocall pretending to be Google. The robocall told receivers that their business was at risk of being removed from Google’s top search results page. They promised to provide a solution, but the receiver would be charged a fee. Recently, the FCC met on March 23 and voted to approve a proposed rule on how to target and eliminate false robocalls. The FCC reviewed a Notice of Proposed Rulemaking and Notice of Inquiry that would protect the voice service providers subscribers from illegal robocalls. An FCC chairman, Tom Wheeler, has urged cellular carriers to provide an option for consumers to block unwanted calls from robocalls. Wheeler says, “Here’s the
- If all of the options were explored, and patient is given antibiotics and is treated without any pain or suffering than the treatment identifies with the ethnical principles of autonomy, non-maleficence, and veracity. In turn, Mrs. Dawson will be happy with the outcome of the procedure.
Of particular importance is the deregulation of the telecommunications industry as mentioned in the act (“Implementation of the Telecommunications Act,” NTLA). This reflects a new thinking that service providers should not be limited by artificial and now antique regulatory categories but should be permitted to compete with each other in a robust marketplace that contains many diverse participants. Moreover the Act is evidence of governmental commitment to make sure that all citizens have access to advanced communication services at affordable prices through its “universal service” provisions even as competitive markets for the telecommunications industry expand. Prior to passage of this new Act, U.S. federal and state laws and a judicially established consent decree allowed some competition for certain services, most notably among long distance carriers. Universal service for basic telephony was a national objective, but one developed and shaped through federal and state regulations and case law (“Telecommunications Act of 1996,” Technology Law). The goal of universal service was referred to only in general terms in the Communications Act of 1934, the nation's basic telecommunications statute. The Telecommunications Act of 1996 among other things: (i) opens up competition by local telephone companies, long distance providers, and cable companies ...
Adults A Child and Youth Professional (CYC) supports adults in their lives in countless ways. They act as advocates, mentors and teachers to parents that are or have been in difficult situations. Some of these situations are, but not limited to, teaching parents to cook and clean, creating a safe environment for their children that may be involved, and facilitating crisis intervention. As a CYC helping parents and young adults, there are two approaches that are used. The term for the first approach is the surface approach.
When brothers Sidney and Stanley Goldstein partnered with Ralph Hoagland in Lowell Massachusetts in 1963, they were unaware of the nationwide impact that CVS would have on the retail drug industry today. Just six years after establishment, Goldstein and Hoagland sold to Melville Corporation and began acquiring companies including Revco, Prescription Health Services, People’s Drug and Eckerd Health Services. This led to an increase in sales reaching one billion dollars in 1985 as well set the bar for all pharmaceutical companies within the United States.
According to a recent article by Scott Shane, “The U.S. is pushing to make sure that cyber programs comply with international law and international standards.” This quote shows that the government wants to make sure that cyber programs protect the citizens to the same degree as other international laws. The government wants cyber programs to have the same standards as international law and international standards to give citizens the sense of security that they are being protected. According to a recent article by David Francis “...Congress retroactively immunized the nation’s telecom giants for their participation in the illegal Bush spying programs, Klein’s claims (by design) were prevented from being adjudicated in court.” This quote means that telecom giants such as Verizon and AT&T participated in Domestic Surveillance in order to help protect citizens. Telecom giants play a role in giving US citizens a sense of security by helping the National Security Agency. Others may believe that the tracking of our phone calls does not give US citizens a sense of security; however, according to a recent article by Marshall Honorof, “Counterterrorism is not the only function of the NSA's widespread surveillance. Although it cannot report exact numbers, Lewis theorizes that the data-mining has allowed the NSA to put a stop to a number of international espionage plots.”
Williams, Carol J. "Telecom Customers May Sue Government over Wiretapping, Court Says." Los Angeles Times. Los Angeles Times, 29 Dec. 2011. Web. 28 May 2012. .
The Internet plays the biggest role in identity theft. On the Internet, a thief can hide from detection while stealing peoples’ identities from their homes, being able to steal peoples’ information one by one “then disappearing into another identity,” (Vacca 60). Internet fraud consists of two phases. The first being spoofing where a fake site is set up made to look like the real thing. Once that is completed the second phase, phishing, begins. This usually starts with an email that uses the
“When the war for talent is fought over the Internet, corporations will be won and lost over staffing technology.” (Phillips & Gully, 2015, p. 372)
This report will describe the history of government regulations and FTC. How that applied to Google search and personal privacy. The changes made from the settlement between Google and the FTC, the difference Google's practices and policies from before the settlement and after the settlement, and the current demands and expectations from current and vocal Google users. The report will also draw a conclusion from the findings and will determine if additional regulations are needed or if the regulations currently in place are sufficient.
-Customers: The company felt the importance of being customer-centric and innovate by adapting to customer
Firstly, International Call Centres. Well where do I start? I guess at the everlasting spam of PPI companies ringing your home phone or your personal phone. This is annoying because it has happened to me at the worst of times. Like in a lesson or in school assembly. But the worst thing about it now is that you can block the numbers but they now text you. Also they don’t have to pay for the phone calls that they make because the use and 0800 number. Which is free! Why shouldn’t they have to pay for themselves?
(FCC Chairman Tom Wheeler said the Internet was "simply too important to be left without rules and a referee on the field.")
Make the call anonymous. By dialing *67, it will block your phone number and will appear as a private listing for some.
The customer will become offended and upset if you don’t answer the phone in a welcoming professional manner. It is important to always answer the phone with a polite tone of voice so that the customer won’t become even more frustrated with the organizations services. Taking calls unprofessionally can lead to the company losing customers, and can also cause the business to plummet when word of mouth gets around from negative reviews. It is important to understand the tiers that are responsible for handling calls that don’t relate to your trained services. If you don’t know who to transfer the call to, you might transfer the customer to the incorrect line. This will result in bad customer service. It’s crucial that you take messages and report them as quickly as possible. You should also follow up on the customer in a timely fashion. The customer will become frustrated if you don’t follow up on their requests. When recording an electronic message you should
Making a telephone call no longer should conjure up visions of operators connecting cables by hand or even of electrical signals causing relays to click into place and effect connections during dialing. The telephone system now is just a multilevel computer network with software switches in the network nodes to route calls get through much more quickly and reliably than they did in the past. A disadvantage is the potential for dramatic and widespread failures; for as has happened.