The Importance Of Making Phone Calls

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It’s important to know the guidelines for making phone calls. Telephones should only be used for interacting and assisting the customer unless it is a severe emergency. Taking advantage of telephone use can distract you from what you need to get done.It is important to answer the phone in a quick fashion. For instance, some customers might lose their patience, and will end the call if you take too long to assist them. Therefore, it is important to answer the phone as soon as possible. For example, when I called my health insurance company, I was on hold for more than fifteen minutes before I had to end the call, because I didn’t have the time to wait for an answer.Always remember to answer the phone in a professional manner. Before answering
Without following those orders the customer won’t know who to contact if the phone call becomes disrupted. It is also important to state the name of the organization because some people might have dialed the incorrect number or extension. The customer will become offended and upset if you don’t answer the phone in a welcoming professional manner. It is important to always answer the phone with a polite tone of voice so that the customer won’t become even more frustrated with the organizations services. Taking calls unprofessionally can lead to the company losing customers, and can also cause the business to plummet when word of mouth gets around from negative reviews. It is important to understand the tiers that are responsible for handling calls that don’t relate to your trained services. If you don’t know who to transfer the call to, you might transfer the customer to the incorrect line. This will result in bad customer service. It’s crucial that you take messages and report them as quickly as possible. You should also follow up on the customer in a timely fashion. The customer will become frustrated if you don’t follow up on their requests. When recording an electronic message you should

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