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A brief summary about corporate communication
Essay on corporate identity
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Corporate Identity and its Linkages with the Corporate Brand
Introduction
Corporate Communication is gaining immense importance in today’s changing times. In the digital age, the biggest challenge for an organization is to remain consistent across traditional as well as new media. Corporate identity management imparts consistency to an organization’s messaging and gives it a personality (emotional, friendly, reliable, trustworthy, simple etc.). Also, Corporate Brand defines the firm that will deliver and stand behind the offering that the customer will buy and use. The corporate brand has access to organizational as well as product associations and represents the organization that stands behind its products. While corporate identity heavily
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Majorly, there have been three key interest areas within this domain that are discussed over many published papers and journals (Van Riel, Ballmer, 1997). The three areas are: Corporate identity as a function of design, corporate identity as a function of integrated marketing communications, and corporate identity as a function of intra-organizational disciplines. These three concepts shall now be discussed in depth.
Corporate Identity: Function of design
In its simplest form, corporate identity is a function of design that includes the name of the organization, its logos, the interior of the buildings, and visual identification such as uniforms of the staff, vehicles and signage. For a long period, graphic designers have remained highly influential been hugely influential in two regards, in that they articulated the basic tenets of corporate identity formation and management and succeeded in keeping the subject on the agenda of senior managers. Currently, symbolism, or design, has assumed a greater role and has moved on from merely increasing organizational visibility, to a more serious position of communicating corporate strategy (Ollins, 1978). There were now three main types of visual identity such as Monolithic (single brand visual), Endorsed (parent brand endorsing a sub-brand) and Branded (a plethora
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This can be manifested in an ability to attract and retain customers and employees, achieve strategic alliances, gain the support of financial markets and generate a sense of direction and purpose. Corporate identity is a strategic issue. Corporate identity differs from traditional brand marketing since it is concerned with all of an organization’s stakeholders and the multi-faceted way in which an organization communicates.” (Ballmer, Bernstein, Riel et al. 1997)
Thus, this statement highlights the multidisciplinary nature of the area and its difference from brand management.
Another interesting research that recent academicians have developed is that corporate identity refers to an organization’s unique characteristics which are rooted in the behaviour of the internal stakeholders i.e., the members of the organization. Many scholars thus opine that management of an organization’s identity is a strategic function and it requires a multidisciplinary approach. Also, senior managers can essentially narrow the gap between actual and desired identity through optimally utilizing the corporate identity mix (behaviour, symbolism and
Paul Rand is known as one of the most influential and finest American graphic designer of the twentieth century. He is known for his art work predominantly for design, graphic design and typography. Paul Rand was born in August 15, 1914 in Brooklyn, New York with the name Peretz Rosenbaum. Rand was known as “self- taught designer”, he learned about works of Cassandre and Moholy-Nagy from European magazines. His esteemed contribution to the design form is acknowledged by many critics and is amazingly extraordinary. However, corporate identity design was the area during his peak design career that gave him global recognition. He is looked upon as one of the genius who essentially established standards for the conception of logos for the corporate. Along with that the creation of logos also had nuts and bolts of basics, simplicity, modernity and no difficulty on recognition. It met all the criteria of being unique and outstanding work in design medium. Many of basic designs, logos and corporate designs are still being used up till now like the logo for ABC, UPS, IBM and many others. . (Bierut, Michael)
In every given business, the name itself portrays different meanings. This serves as the reference point and sometimes the basis of customers on what to expect within the company. Since personality affects product image (Langmeyer & Shank, 1994), the presence of brand helps in the realization of this concept. Traditionally, brand is a symbolic manifestation of all the information connected with a company, product, or service (Nilson, 2003; Olin, 2003). A brand is typically composed of a name, logo, and other visual elements such as images, colors, and icons (Gillooley & Varley, 2001; Laforet & Saunders, 1994)). It is believed that a brand puts an impression to the consumer on what to expect to the product or service being offered (Mere, 1995). In other application, brand may be referred as trademark, which is legally appropriate term. The brand is the most powerful weapon in the market (LePla & Parker, 1999). Brands possess personality in which people associate their experience. Oftentimes, they are related to the core values the company executes.
If companies wanted to be successful in the marketplace, then they needed to understand the idea that their true product was not their product, but a lifestyle and the meaning of life itself. This is lifestyle branding. This philosophy explains why we see products internationally and specifically marketed toward teens and young adults. Lifestyle branding is why we are hearing more and more of sweatshops, “McJobs”, and the quality of the product diminishing. Nearly every corporation in America has been McDonaldized: where companies sacrifice individualization in employees and quality products for cheap, mass-produced, assembly line production. The promise of choice seems to ironically create less choice. No logo is the spirit of anti-corporate resistance. The process of branding in its simplest form is
The Self-Classification Theory which follows the theory of Social Identity suggests that individuals classify themselves at different levels. Individuals classify themselves at the group level as a group member different from other group members at the personal level. When this is associated with organizational identification, individuals define themselves at their personal level with their careers, or at the group level, or entirely, with their different subgroups (Tajfel and Turner, 1979). Organizational identification is, unlike social identification, the perception of a person's organizational affiliation. Employees, who are strongly identified with the organization they work with, share the success and failure of the organization (Mael and Ashforth, 1992), becoming "psychologically connected" with the organization by making their self-identification as an organization member. In Ashforth and Mael (1989) studied, the theory of social identity is compared with the theoretical organizational literature indicating the following findings concerning organizational identification;
In literature, the concepts of organizational culture, identity and image have raised many discussions and some authors have particularly got involved on the subject. The principal ones were Albert & Whetten, Dutton & Dukerich , Fiol (Professor of Management), Hatch (Professor of Commerce) and Schultz (Professor at the intercultural communication and management department). Culture and image seem to be the ingredients of the organizational identity dynamics. The thing is that identity, culture and even image are interrelated, they are often used to define one and another proving that their implications are if not similar, absolutely complementary. In this part, there will be a focus on identity and culture as they are related to the case studied
Companies use a collection of brand equities to represent their products in the market (Voolnes, 2012). Brand equity refers to the commercial value that is derived from the perception of consumers on any given brand name of particular products in the market as opposed to the product itself. Ataman (2003) notes that the effect to the consumer is in the brand name and not the product itself. Companies use logos, trademarks and a collection of other symbols to present this information to the customers. The use of these symbols is meant to try and capture the customer mindset so that they can be thinking about the company products at all times through the items they possess at home (Estes, Gibbert, Guest, & Mazursk, 2012). This can well be explained by use of the customer-based brand equity model that brings together the requirements for a publicly renowned brand in the market.
Brand identity really allows the company to flourish, and stay a strong reputable brand. The brand personality is a mix of young and fresh, while still remembering nostalgic aspects from the brand. The company appeals to emotions. They draw up feelings of nostalgia. The brand has a way of being classic and hip at the same time. They present this personality in their choice of advertisements and product. Everyone can recall what a classic Coke bottle looks like. The glass has a hint of green with sharp curves. It is all branding and brand personality.
In the past decade companies are starting to see their brand assets, and with this branding has taken on a greater significance. So today brands are more than just marketing slogans and logos. All businesses are building their brands through certain actions and in their actual presence they find a 'position' in the mind of consumer and prospects. This is based on experience and exposure of the brand in the competitive marketplace. There are certain advantages to take into account in a Brand Strategy;
Companies have to distinguish themselves in different ways if they are to have a good reputation and this can be done through their communication strategies. In a time of crisis the company’s reputation is threatened and the communication strategies used will save or hurt the firm’s reputation. Before creating communication strategies, companies ought to identify their stakeholders. Appendix 3 illustrates the different stakeholders of a company.
A company’s brand is one of its most valuable assets (Green and Smith 2002). Brands owners invest millions of dollars every year in advertising and promotion to raise awareness and create demand for their brands.
Branding is also a way to build an important company asset, which is a good reputation. Whether a company has no reputation, or a less than stellar reputation, branding can help change that. Branding can build an expectation about the company services or products, and can encourage the company to maintain that expectation, or exceed them, bringing better products and services to the market place.
Every company seeks to create its own brand - a unique and effective image. Purpose of brand is attracting and retaining customers in its market share. Branding in marketing is a complex technology, aimed at making advantageous position a brand from the competition. Facilitating the search for the necessary goods to the buyer, branding in marketing becomes more effective if the consumer product features meet market requirements. It is especially necessary to identify the goods, for a case of unprepared buyer which can not assess the competitive characteristics (for example, high-tech products). The development of technology has had a huge impact on human society. It is reflected in the fact that we are surrounded by complex technical devices that we use every day and sometimes we have no idea of how this thing is located within. Here the brand comes to help the consumer that stands out from all those product characteristics that are important to the consumer and facilitates the understanding of the product.
Product is the core of marketing, which including tangible goods like food or drinks or intangible services, as it is the major way to embody customers requirements; and, branding is directly associated with it. In fact, branding is all about decisio ns of products, like brand names or trademarks. Stork (2007) asserted that a brand is a unique business identity which represents the personality, quality or origin of products. And, such a product which added value by branding would appear in every activity of marketing, namely, branding is actually react on the whole marketing system directly and indirectly.
People are buying the product which gives them prestige. Marketers have interest on consumer psychology and they are playing with every day by showing that their product will give prestige in the society. It’s true that the transparent societies now needs brands image. Marketers analyze the interest and needs of consumer than create the product according to the need of the society. Brand can attain the people attraction and the business can have the good reputation by giving satisfaction to consumer. If the brand gives satisfaction and function are according to the expectation of consumer than the brand gets good image on the mind of consumer. brand image is great weapon to use for the competitors it builds in years , at once the business gets brand image it has competitive edge from other brands in the market. When consumer rely on the brand the company can create the long term relation with the consumer, in other words (CRM) consumer relationship management. The brand image has effect on the choice of every individual there believe and attitude change their preferences. Brand image can be effected by price as price is an important part for consumer when they are making purchase decision if they find the value of brand is equal to the pricing they purchase that brand if not they refuse it. Similarly the image of brand can be effected by the attributes and features or
Early on in the twentieth century, when mass marketing and production became commonplace, company branding allowed consumers to identify with a company. The consumer made a one sided personal relationship