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4 factors of competitive advantage
4 factors of competitive advantage
Impact of customer satisfaction on business
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The more competitive corporations are in markets, the less the strategies are available to any corporation. All corporations become reactive rather than proactive, unable to impose their will on the market. They cannot control price, they cannot differentiate their product. Competition denies them the resources to acquire other enterprises. In reality cost positions differ, often significantly, and products are perceived to be different, sometimes so different that some are branded. This generates both the scope and resources needed for acquisitions, aggressive price behavior or a major marketing campaign.
The specific recommendations the Board is seeking are how:
A. to make the organization more competitive:
The main outcome of having a competitive strategy advantage is clear. Such an advantage translates into the positive outcomes of a profits earned by our corporation with above average for the industry, instead of a loss less than that earned by others. It does not necessarily mean an above-normal profit since this depends on the nature of our industry. It is easy to recognize when competitive advantage exists, when an our corporation, is competing with another corporation, for the same customers in the same market, is able to earn either a realized, or potential, profit which is higher than that of competitors, or a loss which is smaller. Provided the accounting is accurate, it is not difficult to identify the corporation with a competitive advantage. The result of a better financial performance is made possible by the key characteristic of any competitive advantage, the greater utility or value given to the customer by an enterprise. Customers buy our service either in greater numbers or at a higher price because of this greater advantage. Competitive advantage is then the ability to better satisfy our customers than competitors could.
The causes of the existence of such an advantage reflect the combined ability to recognize opportunity and therefore position the corporation accordingly, and produce what is wanted at a cost and therefore a price which is acceptable. Both these abilities are the result of the appropriate application of the core competencies possessed by the corporation.
B. to provide high quality customer services:
The corporation realization of entrepreneurial goals requires, for its success, adequate, even high-quality management inputs. Many of these management inputs involve specialist knowledge of functional areas. The proportion of entrepreneurs and managers required within an enterprise, or indeed the desirable blend of these characteristics within the same individuals, can vary markedly.
P, Micheal 1998, Competitive advantage: creating and sustaining superior performance: with a new introduction, The Free Press, America.
Cost advantage: by better understanding costs and constricting them out of the value-creating activities. Main focus of this strategy also known as cost leadership is to offer goods and services at lower cost than the competitors. To follow this strategy a company also consider these approaches- tight cost control, economics of scale in production and also cost minimisation.
*Making Sense of Eight Competitive Positions* (*https://www.mindtools.com/community/pages/article/newSTR_93.htm) In many open markets, most goods and services can be purchased from any number of companies, and customers have a tremendous amount of choice. It’s the job of companies in the market to find their competitive edge and meet customers needs better than the next company. So, how, given the high degree of competitiveness among companies in a marketplace, does one company gain competitive advantage over the others? When there are only a finite number of unique products and services out there, how do different organizations sell basically the same things at different prices and with different degrees of success? This is a classic question that has been asked for generations of business professionals. In 1980, Michael Porter published his seminal book, "Competitive Strategy: Techniques for Analyzing Industries and Competitors", where he reduced competition down to three classic strategies: cost leadership product differentiation; and market segmentation. These generic strategies represented the three ways in which an organization could provide its customers with what they wanted at a better price, or more effectively than others. Essentially Porter maintained that companies compete either on price (cost), on perceived value (differentiation), or by focusing on a very specific customer (market segmentation). Competing through lower prices or through offering more perceived value became a very popular way to think of competitive advantage. For many businesspeople, however, these strategies were a bit too general, and they wanted to think about different value and price combinations in more detail. Looking at Porter's strategies in a different way, in 1996, Cliff Bowman and David Faulkner developed Bowman’s Strategy Clock. This model of corporate strategy extends Porter’s three strategic positions to eight, and explains the cost and perceived value combinations many firms use, as well as identifying the likelihood of success for each strategy. Figure 1 below, represents Bowman’s eight different strategies that are identified by varying levels of price and value. {draw:frame} Position 1: Low Price/Low Value
Hendersern and Stern 2000, ‘Untangling the origins of competitive advantage’,Strategic Management Journal, Vol. 21, pp. 1123-1145.
of a firm to attain new forms of competitive advantage (Müller, 2011). It is due to these
...M. E. (2008). Competitive advantage: Creating and sustaining superior performance. New York: Simon and Schuster.
Competitive strategy is the approach that an organisation takes in order to gain advantage over its competitors. According to Porter, there are two major sources of competitive advantages: costs and differentiation. Cost-based competitive advantage involves reducing production costs so that an organisation can earn higher profit margin or offer products at lower price compared to competitors. Differentiation-based competitive advantage involves offering unique properties that are not offered by competitors’ products. Differentiation allows an organisation to charge a premium for their products because they offer additional benefits to buyers.
Thompson, A.A., Strickland, A.J., & Gamble, J. E. (2010). Crafting and executing strategy: The quest for competitive advantage: Concepts and cases: 2009 custom edition (17th ed.). New York: McGraw-Hill-Irwin
...can be key in improving customer sales. If a customer does not see the value of an organization's product, that customer may begin to shop for a competitor's product based only on price. Price is not the only competitive advantage an organization may have, but if it is not able to articulate the non-price value, it can significantly lower the organization's competitive advantage.
We can define competitive advantage as simply what a given company excels best at. This could be the distinguishing factor as to why consumers purchase from your company and not the competition. This could also be understood from the perspective of quality that a business can create for the consumer.
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If a firm is able to successfully construct a value-creating strategy, then they will have a better chance of gaining a competitive advantage. According to Barney p. 102, “a firm is said to have a competitive advantage when it is implementing a value creating strategy not simultaneously being implemented by any current or potential competitors.”
Crafting a sound competitive strategy is fundamental to running a business. This statement is simple to write but a complex undertaking in practice. Competitive strategy is the mechanism used by organizations to create value for customers and gain an advantage over competitors. The organization gains a competitive advantage through activities that encompass designing, producing, marketing and supporting products2etc. The business strategies organize these activities to create a synergistic effect that maximize value for customers.
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