To the Management Team: During my time spent working as a Seasonal Sales Ambassador at Lush, I have learned that loving a job in retail is indeed possible. My image of retail used to consist of long hours, boring shifts, and rude customers. At Lush, the atmosphere is entirely different. In only a number of weeks, I formed positive relationships with my coworkers and customers alike. The work environment which I adapted to was healthy and supportive of me, even when I encountered obstacles or made mistakes (which happened plenty of times). As my time as a seasonal employee comes to an end, I have decided to apply to Lush as a core staff member. I feel as though the possibility of continuing my employment of Lush carries an array of opportunities, such as becoming a friendlier person, working to better the world by increasing awareness of the issues that the company cares about, and of course, learning more about the products I love. While working at Lush, I have learned that engagement is one of the most important aspects of customer service, not only because it is important to sell our products, but because it is important to contribute to an environment that is friendly and welcoming towards all people. I may not have been …show more content…
As someone who came in not knowing about much beyond bath bombs, I am so thrilled to say that I have acquired a great amount of information about other products sold in the store. Not only that, but I have become so much more familiar with these products on a personal level — I have bought them and used them for myself, and I can use my knowledge of them to help guide customers in the right direction while shopping. Should I become a core staff member, I am eager to become well-versed in our skincare, makeup, and hair products. In addition to this, I am excited to further expand my knowledge of gifts, shower, and bath
Hygieia is a product that can be sold to anyone who is looking to promote a clean environment, and a gracious living. However, some of the features won’t appeal to every buyer, for this reason we will look at focusing our marketing in areas that will see the most return on our investment. For demographics, we will look at the 25-40-year-old population with an income from $50k, and higher. Our marketing will be geared towards the plumbing industry, so we can grow in the commercial and industrial segments. However, we will still focus on an anesthetically pleasing packaging, so we do not lure away potential residential consumers. The reason for this, we will want customers request this product to plumbers when building or fixing up a customer’s
I used to work at my local McDonalds for three years during high school. At first, I thought I was there just to make an extra quick buck to fund my weekend adventures, but later would turn into a key cog at the store as the crew trainer and starting to be prepped for a managerial spot. It was exciting, learning how to place orders for the store, make the work schedule and cycle counts among other things. Soon however, I started to realize how replaceable my coworkers a...
The key success to any business transaction is customer satisfaction. A customer always demands the best service and in return offers the company their loyalty. The key to this; great customer service. Smile at the customer, speak to them with a polite tone, and adjust your body language to make it friendly and approachable; all these are related to the concept of emotional labour. Emotional labour proposes that in order to ensure customer satisfaction is achieved, it is vital for “managers or employers to regulate or manage employee’s behaviour or emotional expressions to ensure service quality” (Chu 2002). The concept of emotional labour was first developed by Arlie Hochschild, who was an organizational sociologist. Hochschild stated that if an employee was employed in a service field, then it would be required from the employee to “to display specific sets of emotions (both verbal and non-verbal) with the aim of inducing particular feelings and responses among those for whom the service is being provided”(Hochschild 1983).
Satisfying and pleasing customers have become something of a corporate obsession. Customer is served in the best, effective and most efficient manner and this practice has become critical.
Old Spice products have already reached its maturity level because of the popularity and longevity that the products have gained from the past years. A product that was recently introduced to the public in January 2014 was the hair care for men. The Vice President of Global Personal Care at Proctor & Gamble stated, "With value and brand loyalty as the two biggest purchasing influences for men in this category, we're confident guys using our other products will be excited to see Old Spice in the hair care aisle.” (1). During the introduction and growth stage of Old Spice’s new hair care product, Proctor & Gamble released the results of the integrated marketing strategy called, “For Hair That Gets Results” in order to promote the new product t...
With Nordstrom, everything starts with the hiring process. Their hiring strategy is to recruit sales employees who are motivated, but also nice (Spector
Old Navy is an American clothing and accessories company owned by the corporation Gap Inc. As holiday season approaches, retail stores such as Old Navy hire thousands of seasonal workers to keep speed with the millions of shoppers who are expected to hit the stores during the holiday season. Nearly two days after applying, I got called for an interview then hired for the seasonal position, this not only made me realize that this opening will lead me to gain some experience in retail, but also made me realize that in a way I will be joining a new community and will be part of a team that strives to create an environment that is functional enough
First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out
By the means of attaining a high level of customer satisfaction, Lush will eventually develop a loyal customer base. Consequently leading to gaining brand recognition and depressing their vulnerability to other competitors.
The first set comprises four “initiating” strategies for influencing positive client engagement: displaying an engaging personality, identifying with clients, developing mutual interests, and practicing reciprocity. Displaying an engaging friendly personality – a prerequisite for building relationships (Cialdini, 2001; Gilley, 2006) – creates initial positive perceptions and helps establish personal rapport. Identifying with clients on their level (Gilley, 2006) by altering personal communication style, language, dress, and behaviors to match with their cultural norms, reinforces perceptions of the author’s willingness to ackn...
Effective engagement is effective when active listening takes place as well because sometimes people (myself included) can listen to a person talk for hours but not really hear them. That’s why it’s important to build up a positive rapport when dealing with clients. The clients in my agency are going through a range of emotions
Gallup, arguably the heaviest hitter in the analytics sphere, has discovered that engagement is a crucial metric that affects everything from performance to absenteeism. It's responsible for sending substantial ripples through other key business activities as well. In fact,
The employee engagement has become a hot topic of discussion in the corporate world. There is no single accepted definition of engagement or recognised approach for measuring or raising it. HRM Practitioners have involved in quite a lot of study to understand employee engagement and its impact on the performance of the organisation. According to them, employee engagement is a level of commitment and involvement of employees towards their organisation and its value. An engaged employee works with his/her colleagues to improve their productivity within their job, for the ultimate benefit of the organisation.
We want to amaze the world with our natural ingredients, unique scents and exquisite designs and packaging and attract more customers.
Customer service by definition is the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business (Lucas, 2012, pg.7). In other words, it’s making the customer pleased so that they keep doing business with you all while making sure that the employees get along and work together well. In every business there is a form of customer service. Unfortunately, it is not always excellent or even decent. Some businesses just either don’t care or possibly just don’t have the training to deal with some of the obstacles that come with dealing with customers on a daily basis. I’ve been in the restaurant business for over 13 years and I can tell you that there are skills that some are born with and others need training on, yet either way they should be used whenever interacting with customers.