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The importance of communication skills
The importance of communication skills
The importance of communication skills
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For my Professionalism at Work Interview assignment I interviewed Mr. Paul Walker who is the Office Manager at a Software Company. Managing employees in an organization requires the manager to possess a positive attitude, effective decision making, and know how to prioritize, organize office functions, manage schedules, and oversee daily office operations of the office. During my interview with Mr. Paul Walker he discusses diverse experience managers have encountered in the real world which included both positives and negatives. There are a lot of aspects that anyone who desires to become a manager should possess, such as being able to adapt to numerous situations. Perspective office managers must have excellent communication skills. Managers …show more content…
Managers should work towards making other people feel capable and powerful rather than obtaining power for themselves. Interviews offers an accurate screening of the responses that the individual being interviewed. I chose to use this interview to collect information about the manager, because it offers the opportunity for capturing nonverbal and verbal cues such as their body language. Body language may indicate uneasiness to certain questions or pass more information in support of the response from the respondent. This enables the interviewer to seek additional explanation on issues that are not clear from the reply of the interview. Before the interview, I came up with several questions that would guide me during the interview. I took into consideration many aspects of the interview when I decide what questions I would ask. For instance, I thought about what I expected to learn from the person I was going to interview when developing my questions. Developing the interview questions required that I concentrate on the inquiry that I wanted to make. I used the example questions for this assignment as my guide toward developing good interview questions. The interview questions that I used during the interview …show more content…
For instance, the primary leadership styles consist of democratic, laissez-faire, and autocratic leadership. Democratic style leaders include their team members in making the organizational decisions, but make the ultimate decisions. This type of manager encourages creativity as well engagement of individuals in decisions and projects. As a result, members of the team tend to be highly productive due to higher job satisfaction. This style of leadership may not be suitable when a decision is needed immediately. Autocratic leadership is a style of where leaders make decisions without checking with their team members, although their contribution could be useful, it discouraged team member and can result in staff leaving the organization. Still, it is most appropriate when a fast decision is needed. Instead, lasissez-fairestyle of leadership enables leaders to a have high level of engagement and involvement in performing duties and setting deadlines. It leads to high job gratification, but wants team members to have sufficient knowledge and skills as well as self-motivated to do their duties
If I were conducting this interview this is the format I would follow and the questions I would ask this character.
[Accessed: 20 Feb 2014]. Appendix Interview questions How long have you been a manager at this business for? Do you have a degree in management or a qualification in it? Have you received any managerial training in this job or a previous job? How long did it take you to become a manager?
STYLES OF LEADERSHIP An autocratic leadership style is one where the manager sets objectives, allocates tasks, and insists on obedience. Therefore the group becomes dependent on him or her. The result of this style is the members of the group are often dissatisfied with the leader. This results in little cohesion, the need for high levels of supervision, and poor levels of motivation amongst employees. A democratic leadership style encourages participation in decision making.
Leadership is a quality many of us strive to achieve. To be an excellent leader has been an elusive quest. However, the pursuit of excellent leadership is movement in the right direction. In this paper we will examine the major types of leadership styles. The three types are, Participative or Democratic, Laissez-Faire, and Authoritative.
Autocratic leadership theory is a part of the behavioural approach. In this leadership theory, leader makes all decisions and uses power to command and control the followers to achieve goal. According to Lewin(1939), “autocratic leaders are associated with high-performing groups, but that close supervision is necessary and feeling of hostility are often present” (p.173). It is incredibly efficient and tasks are completed quickly. Autocratic leadership can be beneficial when decisions need to be making quickly. For example, in emergency situation surgeon uses this theory because the patient’s situation is between life and death and there is no time to discuss with other members. Bass (2008) mentioned in the Leadership styles and theories article, “Autocratic leaders can be effective because they create good structure, and determine what needs to be done. They provide rewards for compliance, but punish disobedience” (Giltinane, 2013, p. 35-37).
Professionalism is one of the essential attitude an employee should possess in all occasion and endeavor he will undertake. According to Merriam Webster dictionary, it is defined as the “skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well.” Simply, it is an impeccable combination of competence and character to carry out the responsibility being delegated meeting its required demand and expectation.
I prepared a questionnaire and included all the relevant questions as stated in the assignment. I was fortunate to get a prompt reply with a narrative description. A phone interview was scheduled on September 23rd to fill in the gaps of the questionnaire which help me in articulating the details for the questionnaire. Since I already had a questionnaire completed by the manager, I was able to formulate more questions based on the questionnaire. This made my note-taking using MS OneNote easy and aided me in preparing the content for this
Octech.edu (2013). (Orangeburg Calhoun Technical College). Professionalism in the workplace: Learn the basic traits and practices of successful professionals (TRiO Program Student Support Services). Retrieved in Dec. 3, 2013 from http://www.octech.edu/sites/www/Uploads/files/TRIO/Professionalism%20in%20the%20Workplace.pdf
Robbins (1997) defines managers as those who are all oversee the activities of other people with the purpose of accomplishing organizational goals. Therefore, in order to provide organizations with the best outcome, effective managers are urgently needed for modern organization. This is simply because, according to Hunsaker (2001), that the increasing recognition is given to the importance of having managers with strong interpersonal skills rather than, that twenty years ago, managers were only valued primarily for their technical know-how.
Leaders must be willing to lead the team and work on their interpersonal skills to find success in their role to avoid becoming a destructive leader. I chose this as an important topic as it become quite common in an office environment. Styles of leadership: directive, participative, and free-reign play a crucial role in how leaders and followers work together. “An individual usually prefers the same style of leading and style of following” (Manning & Curtis, 2015,
Daft, R.L. and Marcic, D. (2013) Management: The New Work Place, International, 8th edition Canada South- Western Cengage Learning.
This sort of interviews is used ” when one wants to fully understand someone's impressions or experiences, or learn more about their questionnaire (McNamara….). The advantages, according to McNamara, (,,,,,), of this method are that it helps to “get full range and dept of information,developes relationships with clients and can be flexible without
There are a few different types of well known leadership styles, authoritarian, delegative, and democratic. To assess my leadership style I used two online tests to help me determine my style. I felt the results were accurate and I fall into a democratic style/participative style. If I am leading I prefer to include the group and get their feedback on solving issues. However, I still make the final decision after listening to the thoughts of the group on a particular topic. This is considered to be a positive style of leadership that is inspiring to the group involved. The leaders decision making tends to be more accurate due to the input of other experts. (Cite)
Over the past hundred years management has continuously been evolving. There have been a wide range of approaches in how to deal with management or better yet how to improve management functions in our ever changing environment. From as early as 1100 B.C managers have been struggling with the same issues and problems that manager’s face today. Modern managers use many of the practices, principles, and techniques developed from earlier concepts and experiences.