When I think about sales usually I do not think of anything good. If I relate sales to good things, the first thing I think of is the nice ladies who give me Keurig Coffee samples while I shop, but that is my only good thought. My second thought is usually that I have too many telemarketers calling me. The final thought that I have is always that I am such a terrible salesperson that I can understand why these people are so annoying.
The most positive experiences that I have with sales people are usually in stores where they are giving free samples. I remember once I went to Macy’s and there was a nice lady making Keurig samples. People kept asking her where things were, but she was a promoter and didn't know. She was trying her best to help and initially I had walked up to her to ask her where to find something. She was extremely polite and told me that she did not know where the items I needed were but she offered me a cup of coffee before I went to look more. She told me all about the machine before I finished the coffee and I bought one. I enjoyed my chat with her, and even though I already had the idea in mind that I was going to buy that machine she did help me decide.
My most frustrating experience with sales people are usually ones involving the telephone. Usually when I am in the store people don’t bother me more than once, if I say I need help they help, if not they move on. There is one telemarketer in particular who calls me every single day. At first I would answer not knowing it was a telemarketer and I would ask politely to be put on the do not call list. After the first 2-3 times I was angry and one day I told him again put me on the do not call list or give me your manager to speak with. The man politely said ...
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... those people as being great people. Whether they are selling a product or an idea, they have succeeded at something that I feel I could never do. The ones that are too persistent and follow prospects who are clearly not interested are a huge annoyance, but the ones like the lady with the coffee samples are amazing people. But even as amazing as they are, I know that I am not that kind of person. I might never become one of those people and I am completely content with that.
Works Cited
Orton, A. (2012, December 21). Inside sales tip: persistence vs. annoyance.
Retrieved from http://www.insidesales.com/insider/auto-dialer/inside-sales-tip-persistence-vs-annoyance-how-not-to-cross-the-line/
Shah, N. (2013, August 13). How to be persistent in sales without annoying prospects..
Retrieved from http://blog.hubspot.com/marketing/sales-persistent-without-annoying-sa
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When this happens I will remain calm and polite but will warn them of their behaviour. An example of this was when a customer’s order was delivered late she contacted Salons Direct and told me that she has just lost a week’s work because of her product not arriving on time. The customer was promised this but due to unforeseen circumstances it arrived a couple of days late. I listened to the customer and she became very abusive towards me and threatened me. The names she called me are not printable and I was quite upset with what she said. I put the phone down on her and informed my manager. Laura took the customer details and contacted the customer. Laura spoke to this person and informed them that they will no longer have an account with Salons Direct and that if they ever call again and speak to the advisors she will pass the recorded conversation to the authorities. Laura then ended the call. She then explained to me what she has done and thanked me for being professional and following
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Company sales are important even if you are not interviewing for a sales job. If you have reviewed several years of annual reports, you can easily see if the company's sales have gone up or down. Asking questions about the company's sales during an interview scores lots of points because it shows you have done your homework.
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This essay is going to examine how advertising strategies used in different market structures affects profits of the firms. This essay is being written based on Advertising, an article by Geoff Stewart, in which he examines “how do firms determine their advertising strategy”. In this article he uses Monopolies as an example of a non-competitive market and Oligopolies as an example of competitive markets, so in this essay Monopolies and Oligopolies will also be used as examples. However other competitive markets include perfect competition and monopolistic competition.
...e key areas covered are customer delight, strengthening of the sales team and reviewing your marketing strategy. While understanding how to increase sales, the firm must focus on satisfying the customer and making the customer feel extra-special. The sales team is the backbone in increasing sales and they need to be aware of the goals and objectives of the organization. The sales incentive program must be good enough and be a sufficient motivational factor for the sales team. While working on how to increase sales it has also been emphasized in this article as to how to review the marketing strategy. One must go back to the basics, begin reviewing from scratch and check whether the customer is satisfied. It is also important that the company understands that each of its employees is a brand ambassador and the image they portray reflects on the image of the company.
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