According to Piscopo 2015, it is extremely critical for organizations to effectively manage their stakeholders. This can only be achieved by having a good stakeholder management strategy that identifies and documents the steps to be undertaken in order to maximize support with an aim to minimize negative impacts of stakeholders throughout the overall change initiative. Furthermore, Lienert n.d stated that the aim of the stakeholder strategy is to structure the findings of the previous approaches through the development of a Stakeholder Participation Matrix. This helps management to be aware of the desired roles and characteristics of each stakeholder and also the appropriate timing to involve them. As such, CIBC FirstCaribbean International …show more content…
• Empower/Control - This allows stakeholders to be involved and collaborate in order to contribute meaningfully and to be responsible and accountable for their final decision-making.
Implementation Level - This level aids in the process of identifying which stakeholders are involved, in which area of the project. This includes the exploring phase, the planning phase, the implementation phase and the monitoring and evaluation phase (Lienert, n.d) .
In order to assess the problems in need for change and to obtain stakeholders support CIBC FCIB must carry out a GAP Analysis to present the current situation versus the future state of the company.
Firstly, CIBC FirstCaribbean International Bank’s goal is to become the number one bank within the Caribbean. Even though the organization offers the lowest interest rates within the banking industry and provides excellent customer service they have not achieved being the leading bank. In addition, the company operates on a centralized organizational structure whereby the loan decisions are made only through Barbados. This process lengthens the turnaround time for an approval as compared to their competitors which results in customer dis-satisfaction and allows customers to switch to its rival. Staff complains about the work load as a result of the redundancy and not being compensated fairly. Furthermore, the organization is not risk averse as compared to their competitors which contributes to the decline in sales and
Canadian Imperial Bank of Commerce, also known as CIBC, is Canada’s fifth largest bank. Established in 1961, the bank that we know today was formed through the merging of the Canadian Bank of Commerce and the Imperial Bank of Canada. At the time, these two banks were the largest banks in Canada. CIBC’s head office is located at 199 Bay Street, Toronto, Ontario. This international company operates in Canada, Europe, the United States and the Asia Pacific region. CIBC`s vision is To be the leader in client relationships. They value Trust, Teamwork and Accountability. Their corporate objectives include building on their financial strength, unlocking value for reinvestment and to culture focus on client relationships. CIBC currently
Stakeholders are individuals and constituencies that contribute, either voluntarily or involuntarily, to its wealth-creating capacity and activities, and who are therefore its potential beneficiaries and/or risk bearers1. There are several different types of stakeholders associated with a corporation, and those stakeholders can have different views and opinions on what corporation's goals should be and how they should be running. I have interviewed three different stakeholders of Staples Inc., an employee, a customer and a stock holder, to find their relationship between them and the firm. Then, I will use this information to suggest how the firm should proceed and continue to have a better and more beneficial relationship with its stakeholders.
A problem she will expect to encounter in the future is always competing with other financial institutions for loans and account business and working hard to keep their members’ business with First Capital Federal Credit Union. What’s more is, she expects to encounter challenges of improving the customer experience, increasing staff satisfaction, reducing costs and improving the branch’s
An example could be the leadership and organization want the hospital to be recognized as a magnet hospital, in order to do that you need to empower your staff, to provide safe, effective, and efficient nursing care with the collaboration of the other health care members. Taking responsibility for our own empowerment can transform our coworkers, patients, departments, organizations, nursing profession, and even the society in general (Larkins, 2016).
The early decades of the nineteenth century saw the establishment of banks in the Caribbean largely as a convenience for the local governments. Throughout much of the nineteenth century, most Caribbean banks operated as an oligopoly with limited government influence – this directly translated into higher profits. However, over time, the banking environment could best be described as complex and dynamic. Competition increased, resulting into greater need for improved customer service, product innovation and cost reduction strategies. In order to achieve this, the banking sector was undergoing major structural reforms characterized by mergers and acquisitions. On July 23, 2001 Barclays and CIBC announced that they were in advanced discussions which were intended to lead to the combination of their retail, corporate and offshore banking operations in the Caribbean.
“Empowerment is the process of enabling or authorizing an individual to think, behave, take action, and control work and decision making in autonomous ways. It is the state of feeling self-empowered to take control of one 's own destiny” (Heathfield, 2015). An organization can empower its employees by removing barriers, listening and respecting to an employee’s contributions and concerns, and giving them a say in certain decisions. An employer can create an environment that encourages employees to become empowered but ultimately it’s up to the employee to take control of their own destiny. An employee who is empowered will desire to use their strengths to benefit the organization and be more inclined to offer creative, innovative ideas on how
Hence, the stakeholders which are described as those who are affected by the organisation performance ,actions and duties and those actions includes employees, clients, local community and investors as well. The theory of stakeholders also suggests that it is the responsibility of firm to make sure no rights of stakeholders are dishonoured and make decisions in the interest of stakeholders which is also the purpose of stakeholder theory to make more profit and balancing it while considering its stakeholders (Freeman 2008 pp. 162-165). In the other words organisation must also operates in a more socially accountable approach by carrying out corporate social responsibility as (CSR) activities.
Regarding to organizational stakeholders, there are three main groups of stakeholders: customers, employees and investors. The company attempts to link stakeholders’ needs and expectations to the company’s goals. For customers, the company must treat them fairly and honestly. For employees, the company needs to treat them fairly, make them a part of the company and respect their needs. For investor, managers should comply with the accounting procedure, do not manip...
Stakeholder analysis is important for successful implementation of projects and/or strategic activities within any organisation. It is used to analyse the stakeholders in order to understand them and classify them according to their power, influence and interest. Stakeholders are people who have an interest in a commercial entity including those within the organisation and outside. These include the boss, senior executives, customers, suppliers, government, your co-workers, the team and others. All these people are important in the implementation and success of strategy.
Stakeholders are those groups or individual in society that have a direct interest in the performance and activities of business. The main stakeholders are employees, shareholders, customers, suppliers, financiers and the local community. Stakeholders may not hold any formal authority over the organization, but theorists such as Professor Charles Handy believe that a firm’s best long-term interests are served by paying close attention to the needs of each of these stakeholders. The modern view is that a firm has responsibilities to all its stakeholders i.e. everyone with a legitimate interest in the company. These include shareholders, competitors, government, employees, directors, distributors, customers, sub-contractors, pressure groups and local community. Although a company’s directors owes a legal duty to the shareholders, they also have moral responsibilities to other stakeholder group’s objectives in their entirely. As a firm can’t meet all stakeholders’ objectives in their entirety, they have to compromise. A company should try to serve the needs of these groups or individuals, but whilst some needs are common, other needs conflict. By the development of this second runway, the public and stakeholders are affected in one or other way and it can be positive and negative.
Stakeholder is any groups or individuals that are affected by the attainments of the organisation’s goals. [] In this situation Coca-Cola situation we can determine following group of stakeholders. They include local communities, employees, customers, suppliers, competitors, countries, law, and government regulatory parties.
Stakeholder can be defined as “any group or individual who can affect or is affected by the achievement of the organization’s objectives”. This theory focuses on wider aspect rather than only focusing on just the shareholder. Stakeholder theory is a fundamental theory about how business works at its best and how it could work. It is concerning on the value creation and trade on how to manage a business effectively.
The central purpose of writing this Case Study Analyses on The Gap, Inc. is to identify and isolate key issues and their underlying implications and offer practical solutions and plans for implementing those solutions.
When using performance management to improve an organisation’s productivity you need to first decide who is the focus of the organisation’s long term goals, are they focusing on Shareholders or Stakeholders. The Shareholder approach focuses on the profit to the shareholders, no other factors need to be considered aside from the bottom line profits. The Stakeholder approach is a well-rounded, balanced approach to management, considering more than just how much money the organisation makes.
Suggest possible solutions to cope with the issues as well as recommendations for further improvement