Pick N Pay Case Study

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Recommended: Ethical behavior in business

Does Pick n Pay keep its word regarding PR?
Pick n Pay regard people as one of the most important parts of the successful running of the business and it is vital to keep the customers happy about the business. That is why people fall as one of the four legs of Pick n Pay and it is proof seeing as Pick n Pay has won awards for best customer service and best customer loyalty programme in 2013.
What must be improved at Pick n Pay?
Pick n Pay is constantly changing to suit the wants of the customers and make it a friendly environment for everyone to be in. Forms can be given to our customers either at the store or online that can be filled in for customers to give their opinions on the stores and customers can include suggestions of how to change the store or improve it to make it easier to get any goods.
Is the Pick n Pay staff professional and friendly?
Yes as at Pick n Pay all employees must have values that suit the business; these values are things like honesty and integrity. Our staff is taught that it is an honour to work in each separate community and that they must serve that community in return to the best of their abilities. The Pick n Pay employees pride themselves on keeping their values and commitments to the people they are working for. New employees are taken through an induction process which is led by in store trainers who also welcome new employees and will remain a person for that employee to talk to if he/she has any queries or is in need of any help.
How are Ethics implemented at Pick n Pay?
Pick n Pay values ethics as it is important to stay honest with customers even if it does not benefit the company as having a good ethics code gains loyalty from the customers. Pick n Pay also implements many different pl...

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... lose more money or an opportunity to advertise and gain publicity. Not many people have complaints over Pick n Pay and when they do Pick n Pay will try to resolve these problems while other businesses might not be as willing to resolve these problems. There were limitations however in that many people did not have any comments to give on Pick n Pay or few suggestions were given as to how Pick n Pay could improve. There were also a few complaints of customer service when that is what Pick n Pay strives towards and if it wants to improve even more it will have to lower the amount of complaints towards customer service. tomers ahead of their own needs and will go to any lengths to help the customers. This is because Pick n Pay dedicates its structure to helping people above other aspects of the business to ensure customers are happy and remain loyal to Pick n Pay.

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