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Customer retention and satisfaction research proposal
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Personal Sales Profile A personal sales profile will help define my position in AmeriGas and the company’s products/services. The profile will determine the selling that is involved with a particular position and what types of clients I will be working with every day.
A personal sales philosophy will establish who I am as a sales person and what a selling relationship means to me. It will also determine my code of ethics when it comes to selling AmeriGas’s products/services.
The strengths of my selling skills in my position will be determined, and ways to enhance my abilities discussed. My communication style and how it helps in initiating and maintaining those relationships with our consumers will also be determined.
Sales Position The position I currently hold at AmeriGas is a District Manager. This position involves ensuring that we have high levels of customer service, operational effectiveness, employee productivity, and profitability. It also encompasses a combination of sales jobs, which includes finding new business, the retention, and
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I have completed my Master's Degree to help grow my career. I attend classes that are offered by the company to better myself in sales and retention. If I ever have any questions or concerns, I reach out to the dedicated sales person for our Area and get some insight on how best to handle certain situations to gain the prospect as a customer. It is about knowing how to reach the client to gain their trust. My communication style is analytical and amiable. Analytical means that I tend to listen and gather facts about what is going on before coming to a decision. Amiable means that I tend to be easygoing and cooperative, and I want to have those continued relationships with my customers (Ingram, LaForge, Avila, Schwepker, & Williams, 2017).
Both of these have helped me in communicating and retaining my customers and gaining new
As the salespeople’s immediate supervisor, it is the primary responsibility of the manager to provide proper training to enhance the salespersons’ effectiveness and improve their skills. Given the importance of having a productive and enthusiastic sales team, the manager needs to develop and manage effective reward and compensation packages to ensure a highly motivated and satisfied sales force. Sales managers also ensure that the company 's standards of professionalism, image, and branding are consistent with the sales team’s interaction with company customers. The manager 's presence also makes customers feel valued as well as provide credibility on behalf of the company (Pilling, Donthu, & Henson,
However, I have learned to improve my communication skills and relationships through communication courses. Prior to enrolling in communication
The purpose of this paper is to analyze a significant change within EmbanetCompass Knowledge Group the company I have been working for the last 3 year as a Program Coordinator. In this paper we will review the organizational structure, culture, explore the organization change, and the outcomes. In this analysis I had the opportunity to interview Jaclyn Kleinaitis who works as a Lead instructional Designer within the organization and can provide insight of the organizational structure, culture and management style.
Personal selling will be measured in both qualitative and quantitative terms. Salespersons will have to fill reports regarding the interlocutors behaviour and product knowledge.
A student who finishes their BTEC Extended Diploma needs to have a range of skills to be successful to get enrolled into a good University or getting accepted for this job industry. From the university degree, a person gains academic skills such as the ability to understand complex information, solve problems and improve the work with deadlines. Getting into marketing career, an individual will be asked to have good communication skills, expressing an understanding of the consumer as well as the needs of the client. The information needs to be shared with other members of its team and transform these needs into a marketing campaign. As a result, communication is an essential skill within this industry. It is necessary that an individual has
During the communication I often express the emotional opinions about the products and services to develop an emotional connection between the customers and the products or services that I am supposed to offer them. This communication style has helped me in my career as this style makes a lot of customers feel secure and safe.
a Salesman. Ed. Thomas Siebold. 1st ed. San Deigo: Greenhaven Press, Inc., 1999. 75. Print.
After the civil war, black people are partially inserted into the white man’s America but they did not have equal rights, which caused the civil rights movement. These writers are telling us that to be a Black person in America is two things, a blessing and a curse. In LeMahieu’s piece “Robert Lowell, Perpetual War, and the Legacy of Civil War Elegy” he discusses Robert Lowell’s book “For the Union Dead.” LeMahieu discusses how the end of the civil war gave birth the civil rights struggle.
As an Organizational Communication Major, it is even more important for me to recognize my communication strengths and weaknesses, as I go out in the world and become employed my career depends on my ability to communicate. I have no room to sweep my strengths and weaknesses under the rug, I have to recognize them and fix them, so I am as well equip as I can possibly be.
The first skill for managers to understand and practice is communications, because it is the foundation for all actions in the workplace and it allows the supervisor or manager an opportunity to build relationships with the overall workgroup without alienating anyone in the work environment (Roper, 2005). As a manager it is very important to be able to communicate effectively. As Robert Kent, former dean of Harvard Business School has said, “In business, communication is everything” (Blalock, 2005). The Wisconsin Business School Alumni Association recently reported that managers spend 75 percent to 80 percent of their time communicating (Blalock, 2005). Communication skills are critical for success in an organization. Successful managers communicate to where their targeted audience understands (Froschheiser, 2010). Managers need to give positive and negative feedback to their employees to let them know their strengths and weaknesses and where they n...
Effective business communication is central to the success of an individual’s career and consequently to that of the overall business entity. It would be imaginable therefore that there is some form of correlation between effective communication skills and such success. To put this into context, University of Kent (2011) has placed Verbal Communication at the top of the ten skills that employers most commonly look for. On the same note, anything that hinders effective communication is bound to have a negative effect not only on the specific message delivery, but also on the overall success of a career. In this paper, some of the barriers to effective business communication are discussed, with a few examples of how they affect the process.
...r in financial services with assets of $2 trillion, and third largest deposit base U.S. banking institution behind Wells Fargo and Bank of America. My responsibility includes direct supervision of 15-18 bankers, ensure proper staffing coverage to meet service level requirements, provide ongoing training and support to bankers ensuring optimum level of customer satisfaction, analyze banker’s performance and develop action plan to improved performance gaps. Handle general administrative duties (i.e. employee file maintenance, management reporting, review and audit time sheets attendance records, communicate policy & procedure updates). Through this work experience I gained knowledge and skills in providing an effective and clear focus in developing the team’s performance. Guides, motivates, coaches and inspires subordinates to positive performance and development.
As it was mentioned before, an understanding of what customers need and want is the main aspect in marketing. This understanding comes with communication process between people. Firstly, it has to be mentioned what communication means. In general, communication is a means of connecting people or places. In business, it is a key function of management. An organization cannot operate without communication between levels, departments and
A sales manager has many responsibilities such as spreading product to customers, setting sales areas, goals, and analyzing sales data (“Sales Manager” What’s para. 1). Although a sales manager performs many duties, people in this position will also set a sales goal for the year, and will build a sales outlook on what they will do in the upcoming years (“Sales Manager” Sokanu para. 1).A person in this position will also manage where the goods and products their company will be distributing by giving certain sales area where a salesman will work and sell the product (“Sales Manager” Sokanu para. 2). During work time, a sales manager may be asked to hire and train a new salesman added to his team (“Sales Manager” Sokanu para. 3). Occasionally, a sales manager will interpret sales statistics in a specific area when looking where to assign certain salesman to a sales territory (“Sales Manager” Sokanu pa...
.... I have a plan in order to maintain growth and development in all three types of communication. Primarily and most obviously, I must consciously practice all of the skills and knowledge I have learned. Secondly, not being afraid to ask for, and accept, constructive feedback from others will be a huge contributor to recognizing and following up with needs for improvement in any communication areas. Finally, sharing what skills and knowledge I have gained in this class with others will help to improve and maintain my own communication skills by surrounding myself with an environment filled with people who are also competent communicators. The more people who understand effective communication, the better the understanding between each person in society overall. I hope to follow through with all of these propositions to become an even better communicator in the future.