Sustainable Solutions Paper The purpose of this paper is to create a sustainable solution paper (SSP) for Pep Boys’ Automotive Inc. otherwise known as Pep Boys parts, tires and service, is part of the automotive aftermarket retail parts and service industry. Since 1921, Pep Boys have been in business (The Pep Boys--Manny, Moe & Jack SWOT Analysis, 2015). Consequently, Pep Boys operates over 800 stores and 7,400 service bays across the country and Puerto Rico while also employing over 20,000 associates (The Pep Boys--Manny, Moe & Jack SWOT Analysis, 2015).
Through the Great Depression, and World War Two, Pep Boys survived, defying the odds that affected many businesses at that time (The Pep Boys, 2016). However, Pep Boys suffered years of
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Significant progress from Pep Boys as they provide top notch service will take customer service to new heights. The promotion of direct relationships with both stakeholders and customers allows Pep Boys to provide value added services. Word of mouth, which is the simplest method for passing information on goods and services, continues to be an added benefit for Pep Boys. Pep Boy’s sustainable value framework analysis looked at with great detail examines the internal and external strategies today as well as in the future to determine if Pep Boys can sustain growth in the company’s lifespan. A company that has a great deal of self-determination and a will to thrive and survive will understand where they are currently as well as tomorrow. Pep Boys’ determination as related to areas of improvements in relation to the needs of all stakeholders socially, environmental, as well as economic are of great importance. Therefore, Pep Boys can position itself to begin its 2nd century in great …show more content…
According to Pep Boys, (2015), a third concept known as Express Service Parts allows Pep Boys to sell automotive parts to the professional installer. This concept began in the mid-1990s (Boys, The Pep Boys--Manny, Moe & Jack SWOT Analysis, 2015). Consequently, with this third concept, Pep Boys is able to keep up and exceed their competition’s standards for customer service. The stakeholder values center around a culture of fair play and honest business dealings in the day by day operation of the company. The stakeholders are as follows; Ichan Enterprises, which hold a major part of Pep Boys stock, stock holders, as well as the supply warehouses that resupply Pep Boys with auto parts (Schaefer,
The company has established good relationships with most of its customers which has assisted it to create high level of brand and customer loyalty
This was noted as a bold endeavor with a substantial amount of risk. Tom Folliard, the CEO of CarMax used innovation to redirect the current trend of standard practices, (De Wit, & Meyer, 2010). Through expansion, CarMax provided a wide variety of automotive brands to their customers, not limiting their sales to only a few makes and models, (De Wit, & Meyer, 2010). CarMax also eliminated the past practices of pressure sales by establishing fixed prices. The Team agreed that CarMax had gained a competitive edge in the market by catering to the consumer through a variety of products with set prices and no sales pressure. AutoNation CEO, Wayne Huizenga was noted as quite the entrepreneur with an initial focus on Waste Management and Block Buster Videos, an example of fragmented industry, (De Wit, & Meyer, 2010). This diversity definitely has its advantages, but can lead to misdirection regarding sustainability in one industry. The team noted similarities between the CEO’s regarding their creativity and defiance of industry rules. As the team compared the different strategies of CarMax and AutoNation, we noticed two different methods of application, each were effective yet differed in application. In a bold move, AutoNation, under new CEO Mike Jackson, followed the CarMax strategy of implementing set prices and eliminating high-pressure sales, (De Wit, & Meyer, 2010). Through creative thinking, AutoNation improved upon their practices by implementing Smart Choice software, which enhanced customer satisfaction by reducing transaction times, (De Wit, & Meyer, 2010). AutoNation captured the competitive edge over CarMax by catering to the automotive manufactures with a focus on brand versus variety, (De Wit, & Meyer, 2010). The
With forward movement in society, it is important to consider not just what will propel most toward success, but also what will help to sustain the environment along the way. What may have been considered appropriate decades ago, may no longer be socially acceptable due to the changes observed in both the business world and the environment (Fiske, 2010). Therefore, it is important for organizations thriving in today?s economy to consider how they may capitalize most effectively from their product or service of choice while minimizing or eliminating any damages along the way (Knoke, 2012).
HomeCo needs to consider a new corporate social responsibility strategy, especially when dealing with plastic. They are in a hypercompetitive industry, where corporations are willing to try new marketing techniques to get ahead of their competition and to mention the amount capital some of these corporations have to try in their plastics division. The company should be the innovator of companies where there responsible for both the internal and external aspects of their company. HomeCo is a plastics company, which has built up a substantial market share in UK, and other European countries. The desired strategy for HomeCo is to use their capital to purchase companies internationally, even if it means cutting jobs, and disconcerting shareholders.
This scenario, a low-urgency issue as a middle manager at a company, seems particularly useful as it is a position that many of us might find ourselves in upon graduation. We are thrown into the scenario with an average amount of surface information. In this exercise, we were faced with the challenges related to implementing an organization-wide sustainability initiative, to which we face some resistance. The plan sought to change the amount of raw material inputs to make Spectrum's sunglasses more ecologically friendly, as well as address the company’s current env...
One of the largest and biggest market for Unilever dominated by their brand PG Tips comprised a market worth of £850 million. Unilver’s research outcome suggested that the average profile of a consumer in this market is well aware of the issues surrounding sustainability and has moderate knowledge of what it means to be sustainable while doing your business, but are unwilling to pay a bigger price for sustainable products. Since the main aim for their sustainable products was to deliver a product that is sustainable but will not have a change in price on the shelves helped the marketing strategy developers in Unilever to focus on telling the story of the Rainforest Alliance certified products and what it means to be a part of it as a consumer.
With sustainable business the retailer is forced to look at the full production chain of the product and analyze how best they can address socio-economic and environmental issues associated with their
The company’s strongest impact and contribution to sustainability lies in the critical parts of their business which leads to the success and diversity of our associates (customers), food safety, health and nutrition, strong supply chain, environmental factors, and community/stakeholder engagement and impact of the people along with the CSR initiatives.
Societal needs of designing and delivering products and services that can better serve a more sustainable environment.
They can translate their core value of honesty into action by giving true and accurate estimates for the repair service of the autos. They can translate the value of reliability by doing a satisfactory job on the repairs. They can translate their values by giving an excellent customer service to the customers. This will produce A-plus value, thus strengthen the relationships by building customer loyalty.
The reasoning was that Manny, Moe and Jack were too focused on DIY (Do-it-Yourself) repairs when the market was leaning towards DIFM (Do-it-for-Me) assistance. In that vein, their repair services increased, but not by enough due to doubling complexity of automobiles. In that sense, a superficial analysis suggested that Pep Boys was no longer a good investment, so people jumped ship and stock value
Manufacturing businesses and business leaders need to increase their focus on key success factors such as: innovation, productivity improvement, investment in people & skills, and funding. Innovation is not just about retention and development, or the latest technology. It’s also about practical and efficient problem solving and business transformation. In the manufacturing industry, this can be achieved by: refining or exploring new supply and distribution channels, establishing new business offerings, developing leaner organizational arrangements, improving processes, providing a better customer experience, and accessing green, clean technology – high on the agenda for environmentally conscious customers (Performance, 2011)
Report on PEP Task 1 Describe and explain PEP’s business objectives, using its mission statement and other information Evaluate and explain how successful PEP appear to be in meeting each of these objectives. A mission statement is a written statement setting out the general aims of a business. This is also known as a business objective. PEP is a business, which has been set up to produce good quality products and excellent customer service, as most businesses have aims and objectives. Examples below show some basic aims and objectives a business might have: · Make a profit · Provide goods and services for their customers · Survive and expand the business · Improve the quality of goods and services · Compete against other businesses · To be environmentally friendly PEP is a family business with a good history that provides good quality products to customers.
McElhaney, K. A., Toffel, M. W., & Hill, N. (2004). Designing a Sustainability Management System at BMW Group: The Designworks/USA Case Study. Greener Management International, (46), 103-116.
Customers are looking for ways to reduce their cost, and increase their utility towards products. Customers have complicated choices when deciding which product will increase their overall satisfaction, the main goal for suppliers is to convince customers that they have the desirable product quality at the right price. A good method to gain customers’ attention is the customer value proposition, it is defined as a business or marketing statement that describes why a customer should buy a product or use a service. This technique has attract managers’ attention around the world because of its effectiveness convincing and influencing customers. Some firms tried to apply this technique, but they fail obtaining results because they do not understand