Patient Confidentiality Training Case Study

Easton Clinic is a community facility, focused in providing healthcare mainly to adult patients. The institution has approximately one hundred and fifty employees, causing difficulties to reunite everybody with the purpose of conducting training. It would be beneficial for management and employees to implement an online training session that supports knowledge transmission and application in the workplace environment. A Patient Confidentiality Training will be subject to consideration.

This training is needed because in the last year, the institution encounter approximately twenty five legal issues regarding patient records confidentiality, even though employees regularly attend training on this matter, it’s of vital importance to transfer the learning to new employees to avoid legal actions when patient confidentiality is broken. Since the clinic now operates with electronic records instead of paper records, the safeguard of patient confidentiality

constitutes a vital step to the well functioning of the facility.
This project expenses are minor, since every one of the employees have a computer with internet access, as well administrative hours to do paperwork when they are not working directly with patients. The training duration will be four hours, so for this matter, management are offered the possibility of extending the administrative hours from four to eight, and for those employees who would like to access the training from home the choice is available as well. At the end of training participant will be assessed to have a reliable proof of success.
The physical location of the training will be in the office, but it can also be accessed from everywhere the participant could have a reliable access to internet. Every employee will receive on the work email the link for accessing the activity. This is an asynchronous online training, designed in a constructivist approach, where the interaction between learner-learner and instructor-learner will generate knowledge as the result of their own experiences. Prior to starting the training, participants are encouraged to follow the course guidelines.
This training is designed based on ADDIE model consisting in five steps ( analysis, design, development, implementation and evaluation).As noted by Online Learning Insights (2013) the model offers solid and universal principles, hence the universal application of it .

Training Description

Training Topic Basic Principles of Patient Confidentiality in the Healthcare Environment.

HIPAA Overview

Instructional Content The purpose of this event is to train employees in the basic principles of patient confidentiality as well the incorporation of online collaborative tools to assist in the process.

Performance Objectives • Given a case scenario participants should be able to differentiate those situations where patient confidentiality is not followed.

• Obtain an accurate statement about how to resolve confidentiality issues in the workplace.

• Learner has to be able to know the exceptions of the privacy rule with no errors.

• After completion of the training hours participants will take a timed HIPAA

examination.

Case scenario to start the training MISS JOHNSON WORKS AS MEDICAL ASSISTANT IN THE CLINIC. ONE OF HER FRIENDS MOTHER IS A PATIENT IN HER CLINIC. AFTER THE PATIENT COMES FOR A MEDICAL EVALUATION AND EXAMINATION, THREE DAYS LATER MISS JOHNSON RECEIVED A CALL FROM HER FORMER FRIEND, ASKING TO DISCLOSE THE RESULTS AS WELL OTHER INFORMATION ABOUT THE CASE.
DO YOU SEE AN ETHICAL ISSUE IN THIS SCENARIO ?