Organizational Management Case Study: Chuck Johnson's Case

I. Problems

A. Macro

1. Reports are being made that Chuck Johnson is harassing employees and members.

2. Members are withdrawing because of supposed behaviors by Chuck.

3. Pat Franklin was fired after a talk with Ellis about not getting the promotion.

4. Turmoil among the company has caused doubt and concern among the managers.

B. Micro

1. Pat Ellis’s attitude about the situation was very negative.

2. Frank quit to work for the competitor.

3. Managers are fearful of Ted Ellis because of recent events.

II. Causes

1. Chuck Johnson, friend of Ted Ellis, was hired and promoted after only a short time at the company. This upset Pat Franklin who was been at the company for nine years.

2. Bob Watts does not want to deal with problems since his retirement is coming up soon. Ellis has become feared by managers and recently fired Pat Franklin.

3. Relationships between managers and upper management is stressed.

III. Systems affected

1. Structural – Management structure within the company

Bob does not seem like he wants to do much because he is going to retire soon and doesn’t want to do anything bad before he leaves. Bob however let someone get fired which has affected the organization. Carol should keep trying to talk with the managers to get some support to talk to Bob. She needs to make them feel safe from Ted. She is at the same level as Ted and could have influence on Bob. The only way things will change is if they talk to Bob about what is happening. Carol is the main source to help and the managers need to meet with her and make a plan (excluding Ted and Chuck). The problems shouldn’t be ignored and they need to talk to Bob soon so more people aren’t fired. The managers need to not be scared of Ted if they know what he is doing is wrong. Overall, if the managers join with Carol to talk to Bob they can try to fix some of the