Organizational Culture SWOT Analysis

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Strengths (look internally at the organization):

The organizational culture of my current employ would be a family culture. It is a family owned and operated store that has been in business 82 years, started by the Grandfather (who has now passed, but is still influential) now run by the son and training their sons. This family culture is one where we strive to grow successful by staying small. It is a culture where we take care of our customers like they were part of our family and we (in idea) take care of our employees.

This smaller structure enables a few sales employees to make a good living, rather than alot of employees fight to make a little. This also makes customer interaction less offensive. Because there are only a few (eight) of us in sales, customers don't get "hounded" and pushed.

Leadership speaks of "family" at every interview and company gathering. The stores heritage is raised very highly. The stories of it's beginning are that of folklore and legend that tell of a family culture.

Weaknesses (look internally at the organization):

While there are positive aspects of a family culture, there are also negative aspects. Although family is the rhetoric, it sometimes isn't lived out. There is often a feeling that salespeople are a dime a dozen - easily replaceable if there is something we don't like or don't agree with.

Along with the family atmosphere is a real family. The foundation of the company is based on real family members, and those family members look out for each other. Even the family members who are, as I tend to think of them "a waste of space". There is no tolerance for our mistakes while we are the ones who make money for the store, while those who only leach from the coffers a...

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...aid two days ago from the sales manager).

Recommendations

It would be my recommendation to continue with the family culture while being less family focused. If only for the purpose of increasing moral, it is important to hold each employee to the same standards - even if they are real family members. "What is good for the goose is good for the gander".

To make the experience better for employees and for customers, the point of sale system should be upgraded so that things go more smoothly being able to check inventory and more simply enter the sale without having to leave the desk several times or have to awkwardly wait for the computer to think.

Also, as mentioned above, I would also recommend forming an alliance with other local family businesses to team up and attempt to convince the public to shop with them instead of chains - shop locally.

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