Ombudsman Reform

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What single reform of the Parliamentary and Health Service Ombudsman would best serve the interests of administrative justice?

The term administrative justice refers to an overall system of specialised bodies that attempt to resolve disputes and complaints made between members of the public and public bodies, such as, the NHS, UK government departments and public organisations like the DVLA, the job centre and the home office. These specialised bodies and systems range from appeal tribunals to parliamentary and health service ombudsman and judicial review, which all work as ways to challenge and seek redress from official decisions made by said public bodies . Though the administrative justice system, particularly the ombudsman service, …show more content…

The Collcutt report (2000) , which explored whether the ombudsman service was in the best interest of the public, found an ‘almost universal dissatisfaction’ with the MP filter and concluded that it should be abolished. The House of Commons Public Administration Select Committee (PASC) report also takes the exact opinion for the removal of the filter in the basis that its removal will best serve administrative justice as it will give all members of the public an equal access to administrative justice. The report very firmly argues that the requirement not only disempowers citizens but also obstructs access to their rights and deters people from making complaints. The arguments made in the report were very compelling particularly due to the personal accounts from actual members of the public and the PSHO in office at the …show more content…

This does not automatically call for the removal of the MP filter but rather a necessary improvement, which the dual track system allows, so much so that the public sector ombudsmen in England and Wales declared that the proposal of a dual track system represented an ‘acceptable compromise’ , meaning this reform would be best as it allows MP’s to maintain their role in dealing with their constituency but also gives the public fair access to an independent and impartial

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