Observation: Auntie Ann's At The Short Pump Town Center

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The business that I was observing was an Auntie Ann’s at the short pump town center, I was able to observe how their business operates. The management was efficient because they had two workers at the cash register, one person baking the pretzels, then another worker dip’s the pretzels after they are done while putting them in the warmer afterwards. The interaction was neutral, it wasn’t to very social but it was formal because they were still communicating among one another in professional settings. All of the outer images I observed from the workers was very relaxed but alert they didn’t seem they have an off-work relationship which seems to be good in a professional stand point but can affect the interaction among one another and can potentially

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