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The importance of Communication in Healthcare
The importance of effective communication in healthcare
The importance of effective communication in healthcare
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Summary
To begin with, this paper intends to discuss two different nursing case scenarios. The first scenario is related to an emergency department and its nurse manager dealing with powerless situations and how to solve them, whereas the second scenario is related to policy making and governance models. The purpose of this paper is to provide in depth responses to the scenarios, and explore different ways of how we can make nursing management a little bit better. As nurses, many different situations can come our way, so we should be prepared to face them and solve them. In order to become effective leaders, we have to learn how to manage these difficult moments that can affect us on a daily basis. Once again, this paper will lead us to overcome
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The nursing manager needs to delegate the authorities to subordinate nurses. Taking routine patient details, checking their histories and making relevant decisions are some of the most important examples. Also, the source of power that can be found in managing the nursing department is the setting of nursing shifts. Nancy must have been extremely rigid and strict towards managing the routine of the nurses and not allowing the nurses to become flexible and work with their ease. Nancy needs to realize that she is running a department which deals with treating the patients. Therefore, the subordinates of Nancy must be happy and satisfied with their routines. Only if the nurses are happy and satisfied with their working environment then they can provide effective and quality health care to the patients. Nancy need to use the underlying sources of power efficiently to make the nurses satisfied and motivated to perform their tasks …show more content…
The first and foremost important aspect that Nancy needs to learn is that art of delegation. Nancy needs to realize the fact that she cannot handle everything on her own and her autocratic attitude is becoming frustrating for others. In order to encourage the staff to become empowered while defusing some of the behaviors of others which contribute to the staff feelings of powerlessness. Communication in this style is also downward; however, feedback to the management is encouraged to maintain the morale of the employee. On the other hand, the persuasive style of management also believes in making decisions at top level. However, the only aspect of this style of management that differs from the others is that this management style also tries to persuade the employees about the benefits of the decisions being taken while no other management styles is bothered about persuading the employees (Daft, Kendrick & Vershinina, 2010). Therefore, Nancy must learn the effective ways to communicate with the nurses to eradicate their feelings of
On the path to an advanced nursing role, I have learned about the qualities that make exceptional advanced nursing role nurses. In my present Registered Nurse role I have found that I cherish values important to the success of my envisioned career. I have experienced what lack of effective leadership can entail for a nursing unit. During the progression of this class I have found that one of the best things I am doing as an RN is using persuasion as a form of starting change. In the class we learned that historically nurses have been in positions to advocate for change, however they have not been as influential as previously believed (Sullivan, 2004). At the core of effective leadership lies influence (Sullivan, 2004). According to Mintzer (2005), influencing people requires some degree of persuasion. In addition to my ability to persuade I have learned how to ...
Nursing leaders ' responsibility extends to become a voice for the nurses and for offering quality in patient care, not just at their organizations but spanning the whole communities, interacting with law makers in revising regulations and laws, with researchers and educators. Nurse leaders, in particular those at manager and supervisory levels are spread sparsely. They are involved in business planning, human resources, information management and writing reports. It is advisable for them to refocus the leadership on care which matters to patients which is the essence of
Vincent nurses, provides a framework for professional nursing practice guided this research. As the business of healthcare is about taking care of people, the model starts with the patient, and their family, as the central focus. Surrounding the patient, are the concepts of mind, body and spirit, which cause us to think holistically regarding the care provided. Finally, the core values/ faith based practices, guide us in managing our patients in a way that is consist with our culture/ values, supportive of our professional growth, encourages the use of best practices, that result in better outcomes, and makes us productive in a way the encourages giving back outside the hospital as well (Stone, 2011).
Nursing is an ever changing profession, making strong leadership a crucial aspect. “Nursing leaders play a significant role in creating positive work environments for nurses” (Young – Ritchie, Laschinger, & Wong, 2007, para 1). This paper will define the concept of leadership in nursing. Many qualities are required to be a successful nursing leader. Some of the qualities discussed in this paper are: supporting and empowering team members, being well organized, remaining consistent with their expectations, and being able to effectively communicate with their team. Furthermore, this paper will identify the relationship between leadership qualities and role of the Practical Nurse.
In healthcare it is very important to have strong leaders, especially in the nursing profession. A nurse leader typically uses several styles of leadership depending on the situation presented; this is known as situational leadership. It is important that the professional nurse choose the right style of leadership for any given situation to ensure their employees are performing at their highest potential. Depending on which leadership style a nurse leader uses, it can affect staff retention and the morale of the employees as well as nurse job satisfaction (Azaare & Gross, 2011.) “Nursing leaders have the responsibility to create and maintain a work environment which not only promotes positive patient outcomes but also positively influences teams and individual nurses” (Malloy & Penprase, 2010.) Let’s explore two different leadership styles and discuss how they can enhance or diminish the nursing process.
It also proves that there should some retaining accountability in quality of care to individuals receiving healthcare. Aim is team work , planning, implementation , progress measuring of health care consumer within the organization.Promots continuous ongoing education of all healthcare providers.ANA provides some leadership qualities as nurses can act as a mentor to other colleagues for the improvement of nursing as a profession and quality of care. In leadership important personal qualities are communication and ability to resolve conflicts. So treat others with full of respect ,dignity and trust. Should consider the effectiveness of communication and ways to improve autonomy and accountability of nurses. Work under the influence of polcies and procedures and involve the patients and profession. Decision making bodies are taking the role for the sake of improve the healthcare outcomes and the professional practice improvement. In public health sectors there should be interprofessional team and that should be advance the nursing practice in interpreting the role for community as a whole. Also nureses can teach other staff members and patients. Pomoting good and healthy working atmosphere between local, national , international communities. Leaders are exhibiting the quality of flexible changing style and creativity according to the situation. They should be energetic in their action and also should accept the mistake by self and others . Other quality is co-ordination of care because in health sectors there is licensed and unlicensed nurses so there should co-ordination among staff members. Work as administrative team. Promote communication among staff members through written messages , publications and presentations. Promote direction to improve the effect of the multidisciplinary or interdisciplinary
First, Allen and Dennis states leadership and accountability go hand in hand. This study shows that nurses are incompetent because they lack sufficient leadership skills. They do not have the ability and skills to manage with compassion and/or competence. Also, they do not empower their team to be sufficient. So why were they hired in the first place if they lacked the necessary skills to perform their jobs? Sometimes, organizations fill the opening because they are desperate to get help. But this causes hospitals to fail. When managers are ineffective, there is overall failure. Managers and nurses alike lose sight of their purpose because they are overworked and lack guidance from senior management. They are told to work harder and smarter but do not have the necessary tools to perform their jobs successfully. By providing efficient training and tools, these nurses were able to provide better care and became more sufficient (Allen and Dennis, 2010).
Leading and managing in nursing (4th edition), pp. 92-93.
Thousands of nurses throughout the nation are exhausted and overwhelmed due to their heavy workload. The administrators do not staff the units properly; therefore, they give each nurse more patients to care for to compensate for the lack of staff. There are several reasons to why
As defined as a discipline, profession, and area of practice, nursing is based upon the maintenance of a patient’s health and recovery, from mental or physical illness or injury. Nurses aid an individual or individuals sick or well. There are four major principal characteristics that further define nursing care: phenomena that concern nurses, theories for nursing intervention, nursing action taken, evaluation of the effects about phenomena. This research paper will help me to learn more about this perspective field of healthcare. Throughout this research paper, I will discuss their education, duties, work environments, job outlooks, and their pay.
For this assignment I had the pleasure sitting down with Emily Petermeier and getting an insight on what the real nursing world is like. Emily graduated from the University of Minnesota School of Nursing in May 2015, and got a job at Fairview East Bank Hospital. This interview really helped me understand what it is like to be a new nurse and the dedication that I have to have going through nursing school and throughout my career. In the interview you will see the perspective of Emily’s endeavors after college and insight for future nurses or nursing students.
These characteristics of a nurse manager show how their leadership plays a role in their position in the nursing field. Without this position in the nursing structure, it would be very difficult to produce positive results in providing optimal patient ca...
The nursing profession has changed drastically over time. The roles and responsibilities that nurses take on have increased and become far more complicated. Nurses are managers, leaders, supervisors and have become experts in many areas of care. Every day nurses are faced with the task of improving and strengthening professional leadership within their work environment. Managing good quality and eliminating risk is the major challenge in health care. All members of the team must work together to accomplish outstanding patient care. Budget cuts and nursing shortage in all areas of health care leads to less licensed staff, where use of unlicensed personnel have been used widely, where delegation is not an option, but a necessity. Nurses must be aware of delegation guidelines, what tasks to delegate,when to delegate for the safety of patients, liability of nurses and the facility.
INTRODUCTION Americans today tend to believe that nursing care models around the world is under mounting pressure to improve efficiency in health care and to dominate the health care industry. For nursing care models to be successful depends on high-quality and low-cost of patient care delivery with the ultimate goal of achieving positive patient outcomes and patient satisfaction. With that said, Nursing care models provide the foundation for the delivery care to patients and families. Care delivery model consist of frameworks that describe health care organizations approach and delivery of patient care. The organization of care delivery models is determined by a variety of factors.
Being at the apex of the chain of command, the administrative nursing supervisor has numerous responsibilities including but never limited to staffing, conflict resolution, and or crisis. In many circumstances, an administrative nursing supervisor must make timely, prioritizing decisions based on the resources available at any given time. The ultimate outcome ideally is patient and staff safety, and positive patient experiences and outcomes. Throughout the different departments in the facility, there are several governing unions with guidelines and contractual requirements. The facility also has policies and procedures that must be adhered to. Katie remains updated on all guidelines by attending conferences, in-services and administrative meetings. Eason, (2010) stated that, “lifelong learning allows nurses to develop confidence and skill in service provision that is evident to patients, their families, and other health care practitioners” (p.157). I believe that Katie is proficient, has strong leadership skills and is capable of unraveling conflict while following