Nguyen 1
Tracy Nguyen
Professor Delena Aungst
Customer Service ? BIS1400
30 November 2016
Nordstrom?s Mystery Shop I chose Nordstrom as my mystery shop because Nordstrom is a place I would consider buying clothes. Nordstrom is also a department store, so it would be interesting to see multiple brands all in one store! Nordstrom also has another store called ?Nordstrom Rack?, so I would like to see what that is about too. I also love how polite the employees are and how much they care to meet your customer expectations. I believe Nordstrom is a place where you can find clothing for all ages. The first Nordstrom department store was opened in 1973 in Seattle, Washington. Nordstrom is a store for both men and women, as well as children. Today,
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I noticed that there were a few employees who just stood there doing nothing and having a lot of small talk. I think they should do that less and start greeting and helping customers out more. Maybe they could organize clothes or sweep the floors rather than just doing nothing. Although Lily looked very sophisticated and professional, some employees looked like they just woke up and went to work. Employees should look more appropriate especially out in public. And lastly, when I went to the clothing section of Nordstrom, some clothes were unorganized and not folded. This should be fixed as it would make the store look more clean and organized. But Lily though, she went above my expectations. She really cares for the customers and I could tell she loves working at Nordstrom. She also took the time to look for something I wanted. And lastly, she wanted to make my experience a good one, and well, she achieved it. Now that I have finished my mystery shop experience, I hope to continue to shop at Nordstrom as I feel appreciated. I also hope to see more improvements too! I know that I can count on sales associates at Nordstrom to help me whenever I?m in need of it. I plan to give the Community Spotlight certificate to Lily very soon because I want her to know that I am thankful for her customer
Macy’s intended to deliver enhanced shopping experiences to its consumers through dynamic department stores and online sites. In this regard, the company developed a North Star strategy that allows it to improve its sales growth and to develop its existing core activities. The company’s consumer research monitors, analyze and anticipate their needs and wants based on the changing market trends. This allows it to strengthen its customer base and also helps it in identifying new markets and customers. Macy’s also identifies different styles and designs based on various occasions and events that allow it to capture the changing preferences of its customers. The company also celebrates various iconic events to interact with its customers which
Nordstrom is one of the top retailers in the United States. With a solid brand image and a sound financial situation, Nordstrom is relentless in their expansion in the US, and are beginning to expand into international markets. Nordstrom takes pleasure in providing state of the art client support and having experienced sales people. In order to hold their position as the most successful high-end retailer in the United States, Nordstrom must continue to figure out ways to improve their brand image and customer satisfaction. Nordstrom’s current business working strategy is successful but I believe there are a few ideal solutions that the organization could apply to further enhance the organization. Due to the aggressive characteristics of the fashion retail store market, it is crucial that Nordstrom preserves an aggressive advantage providing the highest level of customer support as possible.
We strive to always provide the world-class service and personal recognition that our customers expect from us
My company of choice for this report is Macy 's. 'The Magic of Macy 's ', as the company advertises it, has inspired me to shop there, take advantage of their incomparable discounts and great online shopping experience. Macy 's, Inc. is one of the largest department store chains in the United States of America. Macy 's manages stores under the Macy 's and Bloomingdale 's brands. I enjoy shopping at both of the company 's store brands, Macy 's and Bloomingdales. Bloomingdales provides a more personalized experience
First, Nordstrom is unique through its excelling customer service. As a full-service retailer, Nordstrom assists customers in every phase of the shopping process. Because they carry more specialty goods, customers will need and want more assistance leading to increased value of customer service. One of their policies is that they will accept any merchandise that people bring back without asking any questions. As a result, people feel more confident about purchasing products from there, since they can buy something with the comfort and knowledge that Nordstrom has an excellent return
As America’s second largest corporation, largest private employer, and the largest retailer, Wal-Mart always is making the headlines for their wages, benefits, and working conditions. More often than not, these headlines are not the kind Wal-Mart is encouraging. Wal-Mart receives 5,000 lawsuits a year solely because of employee conditions. In an interview with ‘Dan,’ a manager of Wal-Mart stated that he has seen people forced to do heavy-duty work despite being pregnant or having a medical condition that interferes with the task (Figueroa.) The overworked employees are only the beginning of a Wal-Mart epidemic.
1947: The first store opens in Västerås, Sweden, selling women’s clothing. The store is called Hennes
One of the most important areas to consider is customer service. The atmosphere of a store
Few companies create such controversy as Walmart has done with its approach to maintaining low costs for everyday items. People either love Walmart because of this approach to keeping prices down or hate it due to the effects it has on the economy. There are a lot of arguments surrounding the minimum wage and employee rights at Walmart. There seems to always be a news article about some employee protest about the wages or how they are treated. Walmart is viewed as an enormous firm that does not take care of its employees because of its minimum wage, treatment of its employees, and how it deals with lawsuits.
For the neighborhood’s best department stores, there are two major options: First being Le Marche which is located at South Point Mall, Golf Course Road, DLF Phase 5 and Twenty four Seven is another famous department store that you’ll find working all night, all day.
When you walk into a discount store such as Ross, you will notice rows and rows of clothing racks. If you look down you will see tile floors. Ross has several different sections. They have a men’s, sports ware, women’s, juniors, children’s, under garments, electronics, luggage, kitchen accessories, shoes, accessories, bed and bath, and seasonal. These sections are all scattered through out the store. When you walk into a section, you will notice the aisles are very close not allowing carts east access between them. If you are looking for a specific item be prepared to search for it. Since all their clothing is on rows of racks all the different types of brands and styles are all together, not allows a quick walk in grab what you want and leave type of deal. All of Ross’s registers are in the front of the store. So if you in the back of the store and ready to check out you must first walk to the front of the store. If you want to try something on before you purchase it you must walk to the back of the store where the fitting room and bathrooms are.
Everyone likes shopping, but everyone has their own way of spending when they go shopping. I love shopping, but I hate being at the mall, if I don’t need to be there then I won’t be there. I’ve noticed that when I have money, I do not buy anything, and when I do not have money I want everything I see. From my experience I’ve observed that there are people who shop smart, people who are just plain addicted to shopping, people who join another person while shopping, basically called window watchers.
Around Christmas time all people have a different way we like to go about shopping. Some like to stay in the comfort of their own home. While others like to save every little penny they can and some shoppers like to get in and out of the store as fast as possible. There are three types of holiday shoppers, the online shoppers, the bargain shoppers, and last but not least the man on a mission.
Customer Service is the act of dealing with the customers needs by giving and delivering professional, helpful, high quality service and help some time recently, amid, and after the customer's requirements are met.
Customer Relationships is about building a relationship of trust and convenience. A customer wants the company they are working with to be intuitive. To know their needs before they do. They want to feel respected, they need to believe you are honest and have integrity. This relationship breeds comfort and familiarity and causes the consumer to continue to do business with your company. This relationship that is built develops a personal relationship, like a friendship and it is one that the consumer cannot get from the store down the road and it is that personal touch of sincerity, of knowing their needs, of servitude that will turn them into lifelong branded customers.