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Problems with intercultural communication
Observing and describing nonverbal communication
Nonverbal communication facial expressions
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A simple smile, a gazing stare, a firm hand shake or just an unpretentious hello are all forms of communication. While it is essential to the coexistence of the human race, communication is the one thing that is common amongst people of all cultures. Crapo (2013) explained that communication is transference of a philosophies and information from one person to another by ones actions, gestures, and words (Human communication, para.1). Although people use different avenues to express their thoughts and ideas, intercultural communication can be misconstrued when learning to understand different customs. For example, in America, it is not unusual to be convinced that a smile represents happiness. On the other hand, in the Japanese culture, a smile is a mask to conceal their emotions from others. According to the Association for Psychological Science in a press release (2010), researcher Akihiro Tanaka quoted, “… Japanese people tend to hide their negative emotions by smiling, but it’s more difficult to hide negative emotions in the voice” (para.4). Nonetheless, one can interconnect with another person by the use of nonverbal or verbal communication. However, in a comparison of Japanese and Arabian cultures, one can comprehend the dynamics of body language and proxemics and how nonverbal communication is portrayed in modern society and business world by exploring the etiquettes of each culture.
Understanding Body Language
Body language, also known as kinesics, is a form of nonverbal communication that can be expressed by gestures, movements and signals. In the 1950’s, Albert Mehrabian conducted experiments based on body language; where he originated a calculation that would govern the general proficiency of communication (Sange...
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... ( 1974, January). Japanese Kinesics. The Journal of the Association of Teachers of Japanese, Vol. 9, No. 1, pp. 65-75. Retrieved from. http://www.jstor.org/stable/489012
A great source that illustrated many examples of the Japanese gestures in nonverbal communication. The author outlined many of the gestures that are commonly used in the Japanese culture. This article will be very useful when trying to compare cultural similarities and differences when as it relates to gestures.
U.S. Army. (January, 2006). Arab Culture Awareness: 58 Factsheet. Retrieved from http://www.fas.org/irp/agency/army/arabculture.pdf
This United States Army handbook illustrates a number of facts on how to communicate within the Arab culture. This book is a great source as it will help me to gather supporting evidence that will be used in the body of my paper.
The presence of nonverbal messages in our communication is very important. Following the text, researchers have estimated it is up to “65 percent of social meaning we convey in face-to-face interactions is a result of nonverbal behavior” (131). The movie “Mrs. Doubtfire” is a typical example about the interactions among characters, also with audience. Several scenes in this movie show us the effects of nonverbal messages in communication, especially through the character Daniel, who disguises himself as a middle-aged British nanny in order to be near his children.
While communicating with another human being, one only has to examine the other’s face in order to comprehend what is being said on a much deeper level. It is said that up to 55 percent of a message’s meaning can be derived from facial expression (Subramani, 2010). These facial manipulations allow thoughts to be expressed in ways that are often difficult to articulate verbally, with the face demonstrating “the thoughts of the mind, and the feelings of the heart” (Singla). Many expressions are said to universal, particularly those showing happiness, sadness, fear, anger, disgust, and...
In this assignment, we made observations of nonverbal behaviors which are utilized in everyday life as a form of communication whether we know it or not. There are many ways that individuals’ are capable of communicating without even saying anything, such as, an individual rolling their eyes can display they’re annoyed, smiling at someone can portray that the individual is happy, and so on. Nonverbal communication uses many different aspects of life to portray meaning, such as, behaviors, attributes, symbols, or objects (Seiler, Beall, & Mazer, 2015, p. 109). When partaking in this assignment, I found that utilizing nonverbal communication was much easier than verbal, but I did feel peculiar when participating in these acts. The goal for the assignment was to find a nonverbal norm that we wanted to violate, and then we needed to violate this norm three different times. Once we had violated the norm we needed to observe and analyze the reactions we received. The norms that we had the option to violate were kinesics, oculesics, haptics, etc. I just so happen to pick kinesics, which is using movements or gestures to portray nonverbal communication.
On one visit throughout my community and common environment I was able to observe three separate groups. Within this paper I will describe each group individually provide detailed information regarding body language of the group individually.
Nonverbal communication is rich in meaning. Everyone communicates through nonverbal gestures and motions. I realized that you can decipher a lot from an individual or individuals by just paying close attention to what they do, and that words are not really necessary. Watching two people interacting, I figured that they are really close by their space communication, eye language, and body movements.
Hickson, M. I. and Stacks, D. W. (1989). Nonverbal Communication: Studies and Applications. Dubuque, Iowa: Wm. C. Brown, 1989.
When communicating, only a small percent of the exchange is verbal. The larger part of the message is made up of body language or movements, known as nonverbal communication. The reason for people using nonverbal communication is to enhance the message they are sending to the receiver. One way nonverbal communication differs is through cultural differences. Cultural differences have a significant impact on nonverbal communication as cultures differ greatly in their nonverbal interpretations and responses. Firstly, this essay will prove how kinesics can create barriers between people as types of nonverbal cues differ amongst cultures. It will then show that paralinguistics can be based on cultural expectations and this can create stereotyping in cross-cultural communication. Turning to haptics, it will then show that different perspectives on haptics can cause problems in a cross-cultural context. Finally, it will prove that because of different cultural norms, the use of proxemics can be misinterpreted, therefore proving that cultural differences have a significant impact on nonverbal communication.
Culture has always been a driving force in understanding nonverbal communication as nonverbal communication is highly influenced by the cultural differences as the context of the culture defines how the communication/message is interpreted in certain cultures. “Communication occurs within a context but the context is particularly important in relation to non-verbal communication” (Tyler, Kossen & Ryan, 2005, p.185). Culture defines the messages perceived by the non-verbal communication. For instance, proxemics. “Proxemics refers to the spatial relationship or how we use space.” (Tyler, Kossen & Ryan, 2005, p.190) Culture plays an important role in defining the use of one’s personal space in the nonverbal communication process. For example, in North America people usually remain at a distance from one another when talking while Latin American people stay very close when talking. (Wood, 2009). This defines the use of the privacy or personal space in two different cultures. H...
The way we act and the things we say determine whether or not we belong in a certain culture. Nonverbal communication systems provide information about the meaning associated with the use of space, time, touch and gestures. They help to define the boundaries between the members and nonmembers of a culture (Koester at al, 1993). In order to fully enjoy and benefit from interpersonal communication in an intercultural setting, one must first gain a fu! ll, comprehensive knowledge of the determining factors of culture.
Everything we do in our life involves communication because it is a way for a sender to send message to the receiver by verbal and non-verbal communication. However, in some parts of the world messages that are delivered sometimes are not received in a way it is supposed to. A way to solve this is by using competent communicator and intercultural communication because it makes it easier for people from other cultures to communicate in general. On the other hand, there are also some problems faced because different cultures have different ways to express their way of communication. By understanding these types of communication and by defining them may solve this dilemma. In addition to that, there are also types of communication to consider that are commonly used, which is Proxemics, Gestures and body language.
During conversations, I have to put extra effort to maintain eye contact. One of the most important aspect of nonverbal communication is eye contact. The use of eye contact can be one of the most crucial and influential feature of our face. In America eye contact is essential “eye contact serves as a signal of readiness to interact and the absence of such contact, whether intended or accidental, tends to reduce the likelihood of such interactions”(Ruben & Stewart, 2015, 34). Eye contact shows that the person is interested in communicating with you, and has respect and appreciation for you. It gives the conversation a sense of flow. However the lack of eye contact can often seem disrespectful across culture. It is due to cultural comparison present regarding nonverbal communication. Every culture has its own altered
Axtell, E. R. (1993). The dos and taboos of body language around the world. In Social interaction in everyday life (chapter 22). Retrieved from http://www.sheltonstate.edu/Uploads/files/faculty/Angela%20Gibson/Sph%20106/taboos0001.pdf.
When we think about communication, we think about interactions. So what is your body language communicating to me? This are the words that Amy Cuddy a social physiologist, uses when she start up her talk about body language. Cuddy’s talk “how body language shapes who you are” explains how body language can identify how much power one is feeling just by observing someone’s body language. Amy Cuddy states that when one expands one is feeling power, and when the opposite is done which is shrinking one is feeling powerless.
Therefore, it is essential to study nonverbal and verbal communication Nonverbal communication is all forms of communication other than words themselves, which includes “body motions; vocal qualities; and the use of time, space, and even smell” (Neuliep, 2011, p. 269). On the other hand verbal communication or language “consists of symbols in the form of spoken or written words (Wood, 2014, p. 67). Thus cultures have different representations of symbols and what one culture interprets another may define or view differently. Communication is closely related to culture because communication expresses and alters culture. In a culture you learn behaviors and acceptable ideologies. This can be seen in verbal and nonverbal communication. For example, the tone of your voice is based on culture. Without communication you are unable to establish cultural differences. Your own culture directly shapes how one communicates, such as when it is appropriate to make eye contact. We are not born knowing when and how we should speak; this is a learned behavior that is taught by interaction with others. This is not an easy task because nonverbal signals differ from culture to culture. Charles Braithwaite stated, “One of the fundamental components of cultural and linguistic competence is knowing how and when to use silence as a communication tactic” (Neuliep, 2011, p. 64). Before one can communicate effectively one must understand the context in which the culture exchanges information. One must have a working awareness of how each society conveys meaning, hence high vs. low context cultures. According to the Central Michigan University text, organizational dynamics and human behavior (2009), to become a successful international manager one must develop “cross-cultural skills”. One part of the skill set involves the comprehension of the difference between high-context and low-context
...tention to how people react to one another’s comments, guessing the relationship between the people and guessing how each feels about what is being said. This can inform individuals to better understand the use of body language when conversing with other people. It is also important to take into account individual differences. Different cultures use different non-verbal gestures. Frequently, when observing these gestures alone the observer can get the wrong impression, for instance, the listener can subconsciously cross their arms. This does not mean that they are bored or annoyed with the speaker; it can be a gesture that they are comfortable with. Viewing gestures as a whole will prevent these misunderstandings. Non-verbal gestures are not only physical, for example; the tone of voice addressing a child will be different from the way it is addressed to an adult.