Nicole Smith Case Study: Mayo's Cancer Clinical Research Office

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From 2006 through 2012, Smith worked for Mayo’s Cancer Clinical Research Office without complaint. Smith began as a Data Clerk in 2006, became a Risk Protocol Specialist in 2008, and then a Document Control Specialist. Throughout her employment she received satisfactory performance reviews. In mid-2012, Nicole Knutson informed Smith that her position was being eliminated and that she would have to start looking for a new job. When Smith contacted human resources at Mayo, however, she discovered that the termination of her position resulted in her automatic promotion to a new position. Smith remained in that position until her eventual termination. When Smith was promoted, she was initially supervised by Cindy Reed, a Senior Program Coordinator …show more content…

On October 30, November 1, November 5, and November 6, Reed gave Smith a one-half occurrence mark for being one to three minutes late. As a result of Smith’s October 2012 report and Reed’s subsequent string of occurrences to Smith, Knutson replaced Reed as Smith’s supervisor on November 13, 2012. Reed then withdrew Smith’s invitation to Mayo’s holiday party. Reed explained that only a certain number of employees could attend, but then invited Knutson to go in Smith’s place. After the change in supervisors, Smith’s previous five occurrences from Reed were supposed to be removed, but they were not. Rather, Knutson continued to give Smith occurrences that were added to Reed’s. Knutson gave Smith one-half occurrence marks for being less than an hour tardy on November 26, 2012, December 21, 2012, December 26, 2012, January 8, 2013, January 14, 2013, and January 22, 2013. Knutson gave Smith two occurrences for not being at work on April 29, 2013, and July 3, 2013. After July 3, 2013, Smith had accrued nine occurrences. Smith was subjected to multiple Corrective Action Conferences and a Performance Improvement Plan for those incidents. Smith’s disciplinary issues prevented her from getting a

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