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Mattel and the toy recall case study
Mattel and Toy Safety final paper
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What does the phrase toy safety mean? What are the aspects of the toy safety? Toy safety is ensuring that toys are safe for children according to specific safety standards. Therefore, before manufactures sell their toys to the public, the toys must pass safety tests to prevent injuries. For instance, from a consumer perspective, when choosing toys for their children, there are certain characteristics to observe such as, buying toys large enough to avoid choking, making sure toys like stuff animals seams are reinforced, and checking if any paint is peeling. Unfortunately, there have been times when certain toy products are recalled due to safety issues. This is why toy safety should be the manufacturers’ top priority and must comply with specific safety regulations. Although toy safety concerns continue to occur, toy testing is an essential step for improvements and for satisfying the consumers’ needs, which should be every toy firm’s main goal
Our week five case study, Mattel and Toy Safety, involves toy safety inspection and product recall concerns among outside contractors. In 2007, the infamous toy company, Mattel, recalled a very large number of toy products covered with lead-based paint that were manufactured in China. Mattel responded to the massive toy recall by increasing the testing of all products and reassuring its customers that they will take affirmative action to correct the recall issues as soon possible. In my opinion, I believe Mattel acted in a socially responsible and ethical manner regarding the safety of it toys because as soon as Mattel was aware of a European merchant finding lead paint on their toy products, Mattel conducted an immediate investigation.
I think one addition step Mattel could h...
... middle of paper ...
... in the toy industry is to make toy safety the number one priority and to fulfill the customers’ needs.
Works Cited
Consumers Union (2011). Retrieved October 15, 2011, from http://www.consumerreports.org/cro/aboutus/mission/overview/index.htm
Council of Better Business Bureaus (2011). Retrieved October 15, 2011, from http://www.bbb.org/us/BBB-Mission/
HubPages Inc.,( 2011). Retrieved October 13, 2011, from http://maryeaudet.hubpages.com/hub/Chinese-Toy-Recalls
Lawrence, A. T. & Weber, J. (2011). Business and society: Stakeholders, ethics, public policy (13th ed.). New York: McGraw-Hill/Irwin
The American Specialty Toy Retailing Association (2011). Retrieved October 16, 2011, from http://www.astratoy.org/astra-toy-industry-safety-statement.asp
Toy Industries of Europe (2011). Retrieved October 14, 2011, from http://www.tietoy.org/index.php/home/page/58
Initially, the technological toys in question do not teach their owners the importance of responsibility. Consider the following question Frank Mullin poses in his article Love In the Time of Robots: “...what does a child
Jennings, M. (2012). Business: Its ethical, legal, and global environment. (9th Ed.) Mason, OH: South-Western Cengage Learning ISBN: 978-0538470544
In conclusion, the author has given a common issue in our society, which is safety for children. Although the debate tends to replace all traditional equipment on children's playgrounds, it still causes us to think more about how to develop children in the perfect way. Do we need to keep children too safe? And this point is the success of the writer because his article is viable and very comprehensive to the intended audience, providing balance as well. By expressing the opposing ideas of two sides in the argument, the readers actually have the chance to give their own
Jennings, Marianne M. Business: Its Legal, Ethical, and Global Environment. Mason, Ohio: Cengage Learning, 2008. Print.
Trevino, L. K., & Nelson, K. A. (2011). Managing business ethics: Straight talk about how to do it right. New York: John Wiley.
By law, product manufacturers are responsible to give a reasonable warning when the product they manufacture poses a foreseeable risk of injury or harm. Courts use the following factors to consider a manufacturer's duty to warn: "the magnitude or severity of the likely harm, the ...
Ciulla, J. B., Martin, C. W., & Solomon, R. C. (2007). Is "The Social Responsibility of Business... to Increase Its Profits"? Social Responsibility and Stakeholder Theory. Honest work: a business ethics reader (pp. 217-253). New York: Oxford University Press.
Trevino, L., & Nelson, K. (2011). Managing business ethics - straight talk about how to
In 2012, C. Auster and C. Mansbach completed a content analysis on the Disney Toy Store website to evaluate what kind of toys are available to children and what is considered when categorizing a toy as a girl toy versus a boy toy. The researchers analysis was based on the color of the toy and whether it was labeled as "for boys" or "for girls". The data represented the idea that toy companies expect girls to choose a mixture of both feminine-centric and gender-neutral toys and expect boys to primarily play with masculine-centric toys, as the toys “For Girls” were an equal mix of girl (pastel) colors and gender-neutral colors and “For Boys” toys were primarily boy (bold) colors. Along with the colors, 44% of the toys under “For Girls” were also
In the contents of this case there are several management and safety issues and areas for improvement. One issue is Mattel, Inc.’s responsibility to its stakeholders; to its customers, to its stockholders, to its employees, and to its suppliers. The responsibility to Mattel’s customers is that of producing and selling safe products. Along with the recall on the lead coated toys there were also toys that contained small, but powerful magnets that if swallowed could attract each other and cause serious or fatal intestinal perforation or blockage. These defects were not discovered during the testing of the products. Before this incident occurred Mattel, Inc. was recognized by Forbes magazine as one of the 100 most trustworthy U.S. companies. Too this, Mattel did everything they could to assure that they were doing everything possible to handle and correct this problem. For Mattel’s stockholders, the company had to make sure that the image and reputation was saved and redeemed as soon as possible. With such a massive and extensive recall of potentially hazardous products, that was designed to be safe for children, the stock prices and e...
Investigation of contemporary issues related to the safety, health and well being of young children.
Large businesses and corporations have a huge impact on today’s society. These large businesses provide jobs, products, and services to the public and have a great influence in our community. In fact, it can even be said that some companies such as Google have a greater influence in our society over government or even church. Many of these large companies have a social responsibility, whether one realizes it or not. These responsibilities include protecting the rights of its stakeholders and making ethical business decisions. These ethical decisions can be based on ethical norms such as rights and duties, justice, as well as utilitarianism (1). Unfortunately, not all businesses follow these ethical norms. However, in 2013 Forbes magazine
Top managers should be reminded that they are ultimately responsible for the quality of a product and the company. Quality management is one of the keys. By defining quality in operational terms, understanding the costs and benefits of quality, recognizing the consequences of poor quality, and recognizing the need for ethical behavior (Stevenson, 2012), will lead to a more productive operation. If Toys, Inc. specifically doesn’t want to hire additional positions to inspect quality they could outsource to a company such as SATRA whom from its website states, “SATRA can assess the risk of injury from a toy, as well as carry out analysis for the presence of restricted metals such as lead, chromium and mercury(2015).” Quality is the ability of a product or service to consistently meet or exceed customer expectations (Stevenson, 2012). Quality when it comes to manufacturing of toys especially those that have moving parts also brings in safety concerns. “Market watch officials and technological experts have warned parents to pay more attention to the quality of toys they purchase to better protect their children (Hazell, C 2011).” Parents will associate a poorly made toy, especially one that already knows that it’s poorly made by having a trade-in program as potentially dangerous for their son or daughter. Continuing to have customer dissatisfaction will further question the quality of our product and in turn the safety of our
Norman, W., & MacDonald, C. (2004). Getting to the bottom of the "triple bottom line". Business Ethics Quarterly, 14(2), 243-262. http://dx.doi.org/10.5840/beq200414211
Toyota issues in automotive industry resulted from a lack of moral and ethical obligations to loyal customers. In fact, people encounter ethics at one time or another. A business expectation is to act in manner upholding society values. According to authors Trevino and Nelson, (2004) states, “a set of moral principals or values, or the principals, norm, and standards of conduct governing a group or individual.” On the other hand, three ethical criteria determined in this discussion like obligation, moral ideas, and consequences which this article highlights an ethical dilemma with automobiles makers.