Marketing Financial Services

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Marketing Financial Services

INTRODUCTION

SECTION 1: Identify and review some of the strategies that the company

uses to deal with the difficulties presented by the specific features

of financial services marketing.

SECTION 2: What market segmentation approaches does the company use

and how effective do you think these are?

SECTION 3: In what ways do the forces within the Macro OR the Micro

marketing environment affect the company's ability to market its

products successfully?

SECTION 4: Select 2 components of the marketing mix and review the

ways in which the company addresses these and incorporates them into

its marketing approach.

REFERENCES

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Note: I will be using the Bank of Scotland for examples in each

section.

INTRODUCTION

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The financial services sector is one of the most competitive markets

in the UK. There are now many companies (providers) offering many

similar products. This makes it difficult for the providers to

distinguish their organisation and their products from the

competition. If this is not done successfully then they will not

attract and retain customers thus not generate profits.

This also makes the market confusing from a consumer point of view.

This is a big challenge for the providers to overcome.

Firstly what do we mean when we mention financial services?

"The meaning of the term financial services, as it is applied in the

UK, is broadly understood to include banking, insurance, building

societies, stockbroking and investment services"

(Anderton, 1995)

A market is a pool of potential customers sharing a particular need or

...

... middle of paper ...

...t of view. The consumer

has to be able to afford it, they may think price is an indication of

quality. It is up to the bank to concinve the consumer that the price

is worth paying, done through customer service and good marketing.

Price is arguably one solution to the problem if product

differentiation mentioned earlier. Allot of people will seek out the

cheapest price, Especially in motor insurance, mortgages etc. However,

other arguments suggest that ongoing high quality of products and

service can persuade customers to stay with the bank and buy from it.

So price is probably a temporary advantage over good, reliable

products and service.

References

· T, HARRISON. FIANICAL SERVICES MARKETING (2000)

· WWW.BANKOFSCOTLAND.CO.UK

· WWW.MICROSTRATEGY.COM

· S, FALCONER. MARKETING FINANCAIL SERVVICES,

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