MBNQA Qualitative Case Study

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The purpose of this qualitative case study is to determine whether manufacturing organizations in the United States have an efficient, effective self-assessment tool or tools to determine readiness for the Malcolm Baldrige Quality Award, while assessing a best practice self-assessment tool based on the Criteria. First, existing self-assessment tools will be evaluated for their effectiveness to the MBQNA application. The assessment tool will determine if there is a relationship to the scores assigned from the Baldrige examiners exists. Second, the tool or tools will be evaluated to build the most effective and optimum means of determining if an organization should apply for the MBQNA. How will this be done? Research Questions Three research questions are proposed for this study. They address the availability of a comprehensive self-assessment tool and the correlation of the assessment to scoring of the MBNQA. 1. What self-assessment tools (SATs) exist that help organizations determine their status in relation to the MBNQA Criteria? 2. What SAT can be developed using the best practices from the existing SATs for the MBNQA Criteria? 3. What relationship do the results of the best practice SAT have with conclusions from MBNQA scored case studies? Nature of the Study This qualitative case study method of research allows the researcher …show more content…

According to Creswell (2014), pragmatism derived from the work of (Peirce, James, Mead, Dewey& Cherryholmes, 1992; Murphy & Rorty, 1990; Patton, 1990). The authors explained the many forms of pragmatism most of which were based on knowledge claims arising from actions, situations and consequences rather than antecedent conditions (post positivism) (Rossman& Wilson, 1985). Accordingly, Cherryholmes (1992), Murphy (1990), Rorty, (1983, p. xiv) and Creswell (2014) discussed pragmatism in view of the following knowledge

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