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Introduction importance of customer service in hospitality industry
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INTRODUCTION
In company, there are different lawful effects. Legal circumstances are distinct from other different company circumstances. In agreement, there are some lawful bindings and those are lawfully workable. So, before entering into any agreement, one must know the circumstances of the contract(DiMatteo, 1997). Again, providing companies are also different company from others. So, the nature and kinds of the providing companies must be learned by the individuals before engaging in the sector. Different factors are engaged in the planning and assisting of the venture and activities. Control of the projects are essential to learn as they can have serious impact over the efficiency of the organization as a whole(Powers & Borrows, 2005). Project management may contain different essential effects as the venture administrator plays the significant part in deciding the efficiency of the venture. This task is about the different circumstances in a contract, different kinds of the activities and providing companies along with the part of the venture manager. Discussion about the management of human resource and other resources engaged in the event management along with the business benefits of the venture management is discussed in the task.
TASK 1.1 THE MAIN CHARACTERISTICS OF THE CONTRACT AND EVENT CATERING SECTORS
Contracts can be considered as the written contract between 2 or more parties about any lawfully accepted issue. Contract in event providing areas is about the meals support provide in office or any other companies. This contract in the meals industry is done by different companies and organizations(Lhuede & Alderman, 2009). This meals and providing sequence is very popular in UK. We find that almost 3244 million of me...
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...TS
It is an indication of achievements that a company is deciding upon more agreements for catering services to a variety of customers (Farfan, 2014).
MORE LOYAL CUSTOMER
If the company of catering service providing or event management get more loyal clients and providing more solutions to its clients that indicates company success (Downing & Butterfield, 2012).
CONCLUSION
There are several types of contracts which impact the characteristics of the business in occasion control and providing industry(Bekiris & Doukakis, 2011). The contractor or service provider always try to fulfill the consumer to be able to improve the good will and the achievements of a company is relevant with the fulfillment of the clients. Different process should be followed to type a agreement and the agreement must be followed by the clients to make sure the achievements of any occasion.
When different kinds of menu for lunch and dinner are included, there is an opportunity for attraction of more clients in the new outlet
...e company’s competitiveness. Satisfied customers can help a business gain more customers through word of mouth. Ensuring excellent and consistent service and products will help the business perform better. Tim’s must embrace technology in its human resource management, bookkeeping, as well as its Marketing activities. This will improve efficiency, and reduce man hours considerably. Tim should consider investing more money into the business to allow him expand on product offering, which will help attract new customers.
4 company’s skills and objectives, the customers they were trying to attract, the competitors they
Thorpe, C. P., & Bailey, J. C. L. (2006). Commercial contracts: A practical guide to deals
This allows the company itself to make any further changes to the product, and ensures that they have the best available menu options to cater to the customers as well as compete with their competitor, Jose’s Southwestern Cafe. This is a very important step in the process because if you do not offer menu items that customers enjoy, there is a good chance your business will fall to the
A project is a temporary endeavour undertaken to create a unique product or service. They are goal oriented, have a definite start and finish time, must be done within cost, schedule and quality parameters. Projects involve the coordinated undertaking of interrelated activities (Project Management: Achieving Competitive Advantage). According to Tom Peters, “Projects, rather than repetitive tasks, are now the basis for most value-added in business”. Based on this, it is clear that projects are of utmost importance to businesses in both the service and the manufacturing industries.
The projects in today’s world are given a lot of importance and it will continue to grow in the coming years. There are a lot of companies which do not have production, but all of them do have projects. There are a lot of books which have been published on which related to planning and managing the projects. The one of the most important one was published by the author Eli Goldratt in his book ‘Critical chain’. This book basically talks and shows how the application of theory of constraints in the field of project management. The novel is basically based on one of the MBA classes in America where a number of ideas are developed in discussions among the students and the lecturers. The lecturer is basically fighting for a tenure with the president of the university who expects a downturn in the executive MBA. The lecturer who teaches project management has a word with one the senior colleagues and project management was the right topic to teach. There were three students who were placed in the project management team of their company which manufactures electronic products. The students are enrolled in this MBA class along with other students, here they discover a new approach to project management which is known as the
There is a larger number and types of entrants in the market Fine Dining Restaurants-Casual Dining Restaurants-Quick- Service Restaurants. Landscape of primary location is also a threat; there is a lack of customer parking which could possibly result in lower numbers of customers. Climate may also affect the businesses in general, low peak season and bad weather can cause problems for the business market if bad weather is expected, customers are more reluctant to go outside if not necessary. Potential entrants and encroaching concepts are also a concern due to factors such as low consumer switching and brand not being well known. Cost is also a threat although the primary target market is higher-wage earners consumers with less income will not frequent Rooms for Dessert they will seek substitute
The state of the economy plays a large role in the success of the fast food industry as seen from the recession of 2009. The United States market of the fast food industry sits at around $190 billion while four of the major players take most of the market share. McDonald’s is the biggest with 18.6% of the market (IBISWorld).
Other restaurants insist on adopting the service first approach: A customer will be allowed to ...
A contract is an agreement between two parties in which one party agrees to perform some actions in return of some consideration. These promises are legally binding. The contract can be for exchange of goods, services, property and so on. A contract can be oral as well as written and also it can be part oral and part written but it is useful to have written contract otherwise issues can be created in future. But both the written as well as oral contract is legally enforceable. Also if there is a breach of contract, there are certain remedies for that which are discussed later in the assignment. There are certain elements which need to be present in a contract. These elements are discussed in the detail in the assignment. (Clarke,
In order to maintain that position we ensure that every restaurant in our system is involved with...
When planning a new project, how the project will be managed is one of the most important factors. The importance of a managers will determine the success of the project. The success of the project will be determined by how well it is managed. Project management is referred to as the discipline that entails the processes of carefully planning, organizing, controlling, and motivating the organization resources so as to foster and facilitate the achievement of specific established and desired goals and meet the specific criteria of success required in the organization (Larson, 2014). Over the course of this paper I will be discussing and analyzing the importance of project management.
The restaurant industry has become quite competitive in recent times. In an effort to cut costs restaurants are taking serious measures to improve their performance in relation to their competitors. Two of the most important steps that restaurants have undertaken in recent years are:
company are being negotiated by the customers. According to Tony Nagle (N.D), the top 10 factors for successful