Strengths: - Krista executes on the strong intro with the team member and is sure to take prompt ownership of the call. - When the client is brought on the line, she is sure to execute on the strong intro. - Krista promotes the myql site as an option for the client to conveniently locate the documents needed from closing. - Great execution of the strong close! Opportunities: - Verify email address. At 3:40, Krista advises the third party that the team member from CR Servicing put in a request to have the document sent, however, he did not advise Krista of this on the warm transfer. Furthermore, the Docs Team noted the loan in AMP on 2/19 that they sent the doc request. We want to ensure we are setting the correct expectations for our clients and verifying the email address prior to submitting a doc request. Note: Please refer to …show more content…
(2:15) As the third party gives a bit more information regarding what she is looking for, Krista misses the opportunity maintain control by way of foreshadowing what she is doing and why. By doing this, we can make our phone calls more efficient. Try: "Alright, I'm going to pull up the closing documents so that I can set my eyes on the documentation that you are referring to. Bear with me just one moment while I do that..." Throughout the call, the third party takes control--specifically referring to the document request conversation. To take back this control, which helps to move the call along, try ARPing. "It sounds like it's important to get this document sent to you as soon as possible, so what I'm going to do is ensure we get this out as a rush. My documents team has already left for the evening, so I can have this emailed/faxed as early as tomorrow morning, certainly no later than 5pm est." (4:30 - 5:10) During extended silences like this, it is best to place the client on hold, to preserve the client experience--it is better to hear the hold music, than
Saputo’s business is constantly affected by changes in the exchange rate as the majority of its business takes place outside of Canada. Due to the fact products and cash flows travel internationally, the company is exposed to economic exposures. Exchange exposure affects Saputo in many ways such as the cost of production and demand for their products. Transaction exposure affects Saputo when cash flows from foreign operations into Canada. Saputo is affected by translation exposure when foreign revenue is converted into Canadian dollars for its financial statements.
happens if you are at a call and another call comes in? A: If a
Khloe starts out asking Kris about how she calls to get reservations at their favorite Mexican restaurant. Kris starts explaining saying that she calls the manager
When we sit in silence, we tend to find a moment to reflect what has transpired. Then we regroup and reengage ourselves with what is in front of us
Her first step with any client is to meet and decide whether they will make a good match for each other. It is important to her that people know they are collaborating with Esther when planning their financial futures. She works hard to make clients feel as though their input is equally as relevant as her guidance. Ms. Aw works hard to educate the individuals who hire her, promoting a foundation of trust as she builds relationships with clients.
On April 15, 2013 a catastrophic event unexpectedly occurred which changed the life of many individuals and left a landmark for terror attacks in U.S. history. On this date of the Boston Marathon (around 2:49 P.M.) two pressure-cooker bombs detonated approximately twelve seconds apart from one another. This explosion resulted in the death of three spectators, amputated sixteen, and injured around two-hundred and sixty more. With the basic facts being stated, the focus of this analysis is to examine and interpret the motives and backgrounds of the perpetrators. The perpetrators consisted of only two brothers, Dzhokhar Tsarnaev (nineteen years of age at the time) and Tamerlan Tsarnaev
With Corporate Social Responsibility becoming very popular with stakeholders in the last few decades, it is necessary that Dannon responds to customers, its corporate social activities. Well balanced information exchange with supplier, partners, and customer will improve connection with Dannon as company. Communication sent in various mechanisms will eventually increase Dannon brand visibility and contribute growth for its financial gain. Senior leaders wondered, if the Corporate Social Responsibility, which is already well established, should play a key role, given the fact that Dannon is pretty much assured to be leader in the U.S yogurt market in 2009. It was also an opportunity to communicate and enhance brand name to consumer with its
According to Diversity, Inc., around 15 to 16 million or at least 6 percent of Adult Americans of U.S. population are in the LGBT Community, but there are many estimates which show as high as10 percent and they have large amount of network for people who support them as a community. In addition, the buying power of LGBT community is huge and they spend more than household community in general. Data statistics have shown about $712 billion and projected to reach $835 billion by 2011. Based on U.S. Census Bureau and the Washington D.C. Urban Institute Report, two-thirds or 67 percent of same sex couples own a home, 19.6 percent of homeowners live in a home valued at more than $250,000, and 5 percent live in a home valued at more than $500,000. From income perspective, their annual household income is above the national average of $40,000 and 30 percent of LGBT individual annual income is above $100,000. Therefore, based on the size of LGBT community, their buying power, and their household income, these factors can help Target to find who
Grady improves the health of the community by providing quality, comprehensive healthcare in a compassionate, culturally competent, ethical and fiscally responsible manner. Grady maintains its commitment to the underserved of Fulton and DeKalb counties, while also providing care for residents of metro Atlanta and Georgia. Grady leads through its clinical excellence, innovative research and progressive medical education and training.
According to Smithson, Walmart can expand its markets to new and emerging markets especially in the third world countries, which can significantly increase its revenues. Secondly, the company can reform is employment practices and improve the quality standard and in doing so, attract more customers and improve its brand image. On the other hand, the company faces threats such as the rising healthy lifestyle trend I that the company in most cases does not provide customers with healthy goods. At the same time, the company can capitalize on this aspect and increase its revenues. Aggressive competition from other discount retailers such as Target creates a great threat to the company (Smithson, 2015).
- He is quick to offer the client an empathetic acknowledgment, after she explains the reason for her call.
J.E. is requested to send references, name, and address and all particulars to
Although the only opinion of the narrator in “Telephone Call” is presented by the narrator herself, much can be told about her character from what she says and how she holds her monologue. As a person, she seems to be very high-strung, using repetition like “Please God. Please, please, please,” (15) and other variations of that phrase often throughout the story. Her word choice is very desperate, and repeating the phrase over and over creates a feeling of anxiety that the reader associates with her personality, not necessarily her situation. Overall, the narrator’s concern seems petty, but she makes it out to be a very tense, urgent problem. Saying “[a]nd he said he’d telephone me. He didn’t have to say that. I didn’t ask him to,” (15) paints her as insecure. She overanalyzes every interaction and second guesses
The voice on the other end he didn’t recognize. "Somethin’ awful happened to Sally. Better git over there quick," and hung up.
The SWOT analysis is a useful tool for identifying our personal strengths, weaknesses, opportunities, and threats to our plans and goals. According to a “Fuel My Motivation” article (2010), this analysis considers internal influences that can positively or negatively affect our ability to achieve our goals. The internal factors are our strengths and weaknesses. Also considered are opportunities and threats, which are external influences that can have a positive or negative impact on the ability to achieve our goals. I will share how the self-assessment instruments and self-exercises in this course have contributed to assessing and understanding my strengths and weaknesses. I will also discuss techniques I will use to leverage my strengths and understand my weaknesses. In addition, I will consider opportunities that I can take advantage of and the threats that can possibly impede my progress.