Strengths: - Bharat begins the call with the strong intro. - He is quick to offer the client an empathetic acknowledgment, after she explains the reason for her call. - Bharat foreshadows a hold for the client. - He is sure to check in with the client when the hold time starts to extend. - Bharat is sure to set the proper expectations for when the client should expect to stop receiving phone calls from QL. - Good use of positive language: Absolutely! Opportunities: - Proper grammar/language/word choice. (2:45) Bharat leads with the negative when explaining "I won't be able to speak on behalf of Loan Depot..." In order to make a more positive client experience try: "I can definitely figure out what's going on on our end and opt you
As you can see from the points above it is vital to give good customer
...case. When taking care of a client, view them as your beloved one such as a parent or whom you value or respect other than doing it as a chore.
The Effects of British Imperialism in India One could approach this topic from two points of view: the British and the Indian. One could choose either party and find very different opinions. When British colonizers first arrived in India, they slowly gained more and more control in India through many ways, the most prominent being trade and commerce. At first, they managed India’s government by pulling the string behind the curtain. However, soon they had acquired complete rule over India, converting it into a true British colony.
The Importance of Discussing with the Client the Level of Support He or She Requires in a Familiar Language
All in all A/S should reject the offer of Express referring because of three crucial aspects:
Donald Grinde is the author of The Iroquois and the Founding of the American Nation, one of the earliest books to argue for an Indian influence on the formation of the American democracy. Since Grinde’s publication and Bruce Johansen’s a year later, there has been a great deal of debate over this issue. Many of the most prominent opponents of the influence thesis have failed to distinguish between the arguments of more extreme authors, such as Gregory Schaaf, who claim that the Iroquois Gayanashagowa was copied by the U.S. Constitution, and those with a more moderate stance, like Johansen and Grinde, who simply point to a clear influence (Johansen, 1998). This paper intends to argue along the lines of these latter authors. Our founding fathers did not copy the Gayanashagowa or Great Law of Peace, but our Constitution was written with reflection upon the Iroquoian government with the goal of synthesizing this model into a form that could satisfy the needs of the American people. Given the evidence presented by Grinde and Johansen, it is clear that Native Americans influenced early U. S. political minds—if not directly, then at least indirectly.
- Andrew does a good job ensuring he gets permission to speak with the client's fiance, prior to speaking to him about any loan specific info.
In the personal essay “Two Ways to Belong in America” by Bharati Mukherjee, Bharati and her sister,Mira, have very different views on how culture affects life. Mira thinks it is very important while Bharati does not think it is very important. Bharati becomes an American citizen while Mira does not ever want to. Mira still wears clothes from India but Bharati changed to jeans and t-shirts. Mira believes that she should not be forced to become an american citizen because she wants to move back to India after retirement. Bharati loves being an american citizen and does not want to move back to India. Mira married a man from her own culture while Bharati married a Canadian-American man. Mira still likes to speak in her native language but Bharati
The Transformation of the “Indian Problem”. In this paper, I plan to examine the marked transformation and the history of the so-called “Indian Problem.” The idea of an “Indian Problem” began with the arrival of white settlers in North America, and for them, it was a problem of safety, security, and land acquisition. Around 1890, the “Indian Problem” became an issue of how to help the Indians go extinct humanely, or to assimilate into white culture.
out the right solutions for that customer. Empathy is one of the qualities that a Customer
In order to help client to felt at ease, I attempted to establish a safe atmosphere for client to disclose his issues and also to develop a sense of trust between us by conveying a non-judgmental and non-critical attitude. I use open questions, to invite client to elaborate on information. At the beginning of the session, I manage to use open question to explore more about client issue. Client presenting problem will be financial
What matters is solving the customer’s issues effectively. Call deflection should center around efficiently giving customers their desired answers.
client needs but to also help the client to understand each step that they will/need to take
Vasco da Gama landed at Calicut, sailing via the Cape of Good Hope in 1498. This marked the beginning of
Finally, follow up with the customer. Business and companies have an opportunity to make sure that the customers needs or issues were met and resolved. You can follow up with your customer by phone, email or even a letter to make sure that the issue or solution was solved to their satisfaction. If it wasn’t solved or resolved at that time that you will continue to find a workable solution and keep them informed. Sometimes going above and beyond will exceed the customers expectations and they will become loyal customers as well as customers that will share creating new customers.