Kramer Pharmaceuticals Case Study

2296 Words5 Pages
bulb-icon

Recommended: Bullying at the workplace ссе

FACTS:

Bob Marsh, a former detailer (product specialist and sales associate) of Kramer Pharmaceutical was fired because of failure to comply with company protocol. Marsh worked at Kramer Pharmaceutical for 12 years and was considered a hard working, well established detailer. He possessed excellent references and credentials, however Marsh was asked to resign after failing to make several changes in his behavior. Although it was a little unconventional, his methods have worked well for him for 12 years. This matter of termination would have not even been an issue, if irate customers did not complain on Bob Marsh's behalf.

Due to the fact that this case is extremely rare, the sales vice president decided to look into the Marsh case in detail, to determine whether Marsh's discharge was a management failure and, if so, what could be done to remedy this unfortunate situation. The reputation of the companies enlightened management practices appeared to be in question. According to management of the Toledo district, where Marsh was posted, there were many attempts to straighten Marsh's problem of disorder, along with his failure to comply with the directions of management.

In addition, there were previous written formal of Marsh having been put on probation twice. After the management had been renovated for a sixth time, he was told by a much less experienced manager that he had his last chance to comply with stated, "survival procedures." If he did not comply in entirety he would be asked to resign. This is what happened, now let us look at where the company failed Mr. Marsh, and the possible ways we could have remedied this situation.

ISSUES:

1 Treatment or mistreatment

2 Mismanagement and/or Miscommunication

...

... middle of paper ...

...nt failed when it came to strategy and planning in this case. Additionally, management failed to accomplish work through others by motivation and persuasion. The latest Mr. Franklin even became abrasive and offensive towards Mr. Marsh who definitely deserved nothing of the sort.

Kramer's Top Management should write Mr. Bob Marsh a written apology expressing their deepest concerns with the way business was handled by Marsh's direct superiors. Kramer should also conduct a full investigation on the business practices of their competition and see whether they are also hiring and promoting young talent so hastily. Kramer did give Marsh many warnings; however they should have found him a position that would be better suited to his skills and lack thereof. That is the way a good manager would handle things, and this is how I personally would take care of this business.

Show More
Related

  • Dr. Robert Lee Berry: Defendant

    394 Words  | 1 Pages

    No further information was given and the questionnaire was not filled out. LAA’s doctors (Defendant), Dr. Preau and Dr. Dennis, submitted referral letters for on his behalf. The letter from Dr. Dennis and Dr. Preau stated that both of them had worked with Dr. Berry and they highly recommend Dr. Berry as an anaestheologist. Based on the letter and recommendations, Kadlec hired him. Approximately a year later, Berry again started using Demerol. On work at Kadlec, he committed gross negligence resulting in severe brain damage to patient. Due to this incidence Kadlec learned that Dr. Berry had been fired from Lakeview. Kadlec first settled Dr. Berry’s malpractice case and then filed suit against Lakeview, its shareholders, and LMC for intentional negligence and strict responsibility misrepresentation based on LMC’s omission of material facts in the letter to Kadlec. The district court supported Plaintiff’s theory. LMC’s moved for summary

    Read More

  • Book Review of Eight Men Out The Black Sox and the 1919 World Series by Eliot Asinof

    1134 Words  | 3 Pages

    had no ideas of fair play in regards to his employees. He is comparable to a

    Read More

  • Coastal Medical Center Swot Analysis Paper

    1586 Words  | 4 Pages

    There have been many factors that have led Coastal Medical Center to their current position, however, most of these problems stem from the former chief executive officer, Ron Henderson. During Mr. Henderson’s...

    Read More

  • Montague V. Amn Health Care Case Summary

    601 Words  | 2 Pages

    Nursefinders argues that the causes of action based on respondent superior liability failed because Drummond was a special employee of Kaiser or acted outside the course and scope of her employment. they also asserted that no triable issues listed on Montague’s negligence claim and the lack of cable cause of action precluded a derivative loss of consortium claim.

    Read More

  • Case Study: The Ceo's Day

    1005 Words  | 3 Pages

    This case examines the multiple duties that the President and CEO of Midvale Community Hospital, Terry Blaze, participated in throughout the day to ensure that the hospital is running effectively. Throughout the day, Blaze attends numerous meetings, which are directed towards improvements, changes, or concerns that will overall affect the hospital. During several of them, he is required to make final decisions however, he often directs other personnel to make that final judgment call. It was evident that Blaze wore many hats as the President and CEO of the hospital, which made it evident that his time was stretched thin. This could result in tasks going unfinished or completed incorrectly. Some mistakes that may be made may have a major negative impact on the hospital therefore it is pertinent for Blaze to ensure that he is using his time wisely.

    Read More

  • Miller Case Study

    1253 Words  | 3 Pages

    There are several areas that Miller has problems with concerning his job and the current recommendations from the consultant firm. The first problem is that Miller has been at his current for a long time and on the production line for twenty seven years. This shows that he has not had any initiative to promote within the company and may be complacent in his job now. He knows his job and does it proficiently. So proficiently that he is able to run two machines at the same time where most employees may only be able to run one machine. Even though Miller seems content and not burnt out on his job now, these new changes could push him to that point (Greenberg, 108).

    Read More

  • Team Case Study Interpersonal Communication

    509 Words  | 2 Pages

    Harold could have also attended the meetings and taken an initiative to ensure that all employees were happy. Roberts should have focused on his own strengths as a leader and could have identified his areas where he was better than Rankle. This way he would have never thought of changing the job. Roberts could have communicated his concerns regarding Rankle with his supervisor and teammates. Rankle should have taken permission and discuss with others about his new ideas. Base on this case study, it is very clear that effective communication is the key factor in the success of any

    Read More

  • Case Study Of Microstar Industries

    847 Words  | 2 Pages

    They claimed that “he doesn’t listen” and that “he means well, but he has lost touch with the type of leadership his job requires.” Lane’s leadership is where a majority of the problems originate from. Lane likes to control virtually all aspects of the day-to-day operations. Because of this, his employees do not have the opportunity to contribute more to their work than what is minimally required. With the complete control, he also gives his staff little autonomy. When they try to make suggestions, Lane either doesn’t listen, or when a suggestion is implemented, the employees is rarely rewarded, even when the implementation is successful. On the other hand, when a suggestion or other action leads to failure, employees are often criticized instead of given help or other suggestions for improvement. A specific problem occurred when a team was sent to Singapore to participate in a trade fair. But when they returned unsuccessful in gaining new contacts, they were publically criticized for the failure instead of acknowledged for the international exposure that was gained. All of these issues stem from once source – a style of leadership. This is not to say that Lane himself is the problem, but the way he chooses to lead has negative effects on the

    Read More

  • Enclean: Malcolm Waddell's Story

    1513 Words  | 4 Pages

    The end of this case is very interesting. A secret meeting, and a board decision that was against who I actually thought they would end up getting rid of. Getting rid of Tim doesn't really solve the problem, as a matter of fact I think it weakens the company. Malcolm's strong point is not running the everyday company, and that what Tim was fairly good at. Malcolm creating this new operating plan is going to be a strain on him, and possibly will not solve any of the problems currently facing the company, and more then likely he'll find himself out of a job, much like his friend Tim. But his greatest mistake probably is not bailing with Tim. Sometimes things simply do not work out, and it's time to move on to greener pastures. In this case, Malcolm worked well with Tim, because there was a level of trust, there was a level of dedication. Without Tim, I don't think Malcolm can drive the company out of it's current bad stretch. The operating plan is going to have to be a massive swing in direction, with many changes to the current structure of operating divisions, current sales departments, and integration of all acquisitions over time. Of course developing such a document is no easy task; lets see if I can piece together something, as well as point out some misstep's that the company made.

    Read More

  • Novaris Pharmaceuticals Case Study

    738 Words  | 2 Pages

    Being presented with the problems in the implementation of the SAP ERP system, it is evident that Novartis Pharmaceuticals requires a comprehensive action plan that resolves key issues and the underlying problem. Refer to Exhibit A for a graphical representation of the action plan.

    Read More

  • Gridlock Meadows Case Study

    998 Words  | 2 Pages

    If Beverly knew about this management styles before heading into the job at Gridlock Meadows she might have been more prepared for what was about to come. This paper might have come off a little bias but remember that each management style has its positive aspects as well as negative ones. The key is recognizing the management style and how to work with each one you may encounter.

    Read More

  • Worldcom Case Summary

    1813 Words  | 4 Pages

    Opportunity. Mr. Sullivan as CEO of the company had the ability to override the control. He could convince people to do things, that they thought they would never do. poor internal control position authority

    Read More

  • Miller Tool Company

    1134 Words  | 3 Pages

    The company has a clear lack of vision. This is because since the loss of Mr. McFettridge, the vision and plans he had are not known to anyone. This exposes the lack of structured top management. Also, the top management is having a lot of young employees which are accustomed to doing a clerical job. Their decision making skills are not developed due to improper mentoring. The work processes are more individual driven then system driven.

    Read More

  • Eli Lilly and Company Case Analysis

    1605 Words  | 4 Pages

    The case under analysis, Eli Lilly & Company, will be covering the positives and negatives with regards to the business situation and strategy of Eli Lilly. One of the major pharmaceutical and health care companies in its industry, Lilly focused its efforts on the areas of "drug research, development, and marketed to the following areas: neuroscience, endocrinology, oncology, cardiovascular disease, and women's health." Having made a strong comeback in the 1990's due to its remarkably successful antidepressant Prozac, was now facing a potential loss in profits with its patent soon to expire. The problem was not only the soon to expire patent on Prozac, but the fact that Prozac accounted for as much as 30% of total revenue was the reality Eli Lilly now faced. (Pearce & Robinson, 34-1)

    Read More

  • Mary Corey's Temper Case Study

    1245 Words  | 3 Pages

    In this paper, I will write my answers to questions pertaining to Case 7, Mary Corey and Case 16, Kathy’s temper. These found in the textbook The Management Training Tool Kit.

    Read More

More about Kramer Pharmaceuticals Case Study

Open Document