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An essay about social media and disaster response
Importance of communication in crisis
Importance of communication in crisis
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The University of Colorado arranged a report on Jefferson County Type III Incident Management Team’s use of social media communications and work practices during the Colorado Floods in September of 2013. During flood in the fall of 2013, Jefferson County decided to use social media as a means for quick and mass communication for people to receive information about weather emergencies. In this case study, the University of Colorado examined the team’s use of three social media outlets: Facebook, Twitter, and the team’s blog. The University of Colorado utilized a mix method approach of web-based social networking content examination and meetings, the University of Colorado depicts Jefferson County's online practices in connection to the necessities
A strategic alliance with Dell has allowed ARC to implement a digital operations center for humanitarian relief in 2011 (ARC, n.d.). Social media (Facebook and Twitter) and smartphone applications have also been added to the organization’s communication arsenal as social media (Facebook and Twitter) and smartphone applications communication tools for advance storm tracking, crisis area developments and real time communications between ground crews and decision making management personnel (Zolkos, 2012).
On the second day of March in the year 1955, a young, black girl named Claudette Colvin waited for the bus. She was 15 years old and lived in Montgomery. Colvin had just finished school for the day and was heading home. The city bus came, and she sat down in the area reserved for “black” passengers. As the bus filled up, left standing was a young, white woman. The seats in the white area were full, but there was an available seat in the opposite row of Colvin. Because of Jim Crows law- a law that said that a white person could not sit opposite of a colored person, the white woman refused to sit there. The bus driver ordered Colvin to move to the back of the bus so that the white female could sit down. Colvin refused to move.
The critical incident that I will be explaining about is regarding an eight-year-old girl currently a student at Victory Independent School District (VISD). This student wrote on her class journal that her uncle was touching her in her private parts when no one was watching. The teacher was so confused to what to do when he read Bianca’s journal, especially because he was wondering if it was appropriate for him to ask her questions about it. The teacher was concern that due to being a male that the student was going to feel uncomfortable if he were to ask her about what she had wrote in her journal. The teacher did know what to do and he was so confused because he was reading and grading the journals at home during the weekend. He continued reading Bianca’s journal and feeling more worried about his student's well being at home.
Social media strategies have not replaced the traditions tactics; however, of the 17 communication tactics considered “mandatory,” ten were computer-mediated (Lovejoy and Saxton 2012). The spread of these new media tactics has significantly increased nonprofits’ ability to communicate with clients, volunteers, media outlets, and other stakeholders. Instead of the traditional one-way communication tactics, social media has opened up a two-way dialog that provides an interactive outlet of communication between an organization and those stakeholders (Stengel) while reducing the turn-around rate of communication ...
Hazardous materials can be important in everyday life when properly handled. However, when improperly handled, they can result in injury, death, and destruction as well as have lingering effects that may last for years to come. To address the risk of an uncontrolled hazardous materials release, there must be a coordinated effort to identify, locate, and quantify the hazardous materials in a particular location (Drexel University Safety & Health, 2001). Typically, industry and government agree that a hazardous materials incident is one where
After a massive powerful storm hit the northern Illinois service area of electric utility Commonwealth Edison on July 11, 2011, more than 900,000 customers were left without power during a hot, humid summer. ComEd crews and assistances from other states worked for days afterward the storm to restore services. Meanwhile, the company’s months-old social media (eChannels) strategy was put to its first major test. Its social media strategy goal was to “ understand the customers – ask, listen and be responsive,” enhance and communicate ComEd’s brand,” and “develop a consistent communications message for customers, employees, stakeholders and regulators.” They also followed six-part approach to using social media - monitor, respond, analyze, market, share and collaborate. (Commonwealth Edison: The Use of Social Media in Disaster Response, Page 5 & 6.) The social media team/crew, part of ComEd’s customer operations division, worked around the clock to respond to posts from customers on Facebook and Twitter. Engaging directly through social media was a good way to display and strengthen their relationships with customers and the general public, which was consistent with its corporate goal: “Keep the lights on and information flowing.” (Page 2.) The crew also did good job on handling customer quires, answer each individual tweet, and continued working for two weeks to be sure all questions were answered, directin...
Threats from catastrophic natural and manmade disasters during the 21st century have unfortunately become a reoccurring reality among communities in the United States. Managing the various stages of any disaster requires responding entities to become familiar with each other’s roles and capabilities to facilitate successful interfacing and cooperation. Physical and web based emergency operations centers (WebEOCs), emergency response entities, and private and non-profit organizations are essential providers of operational emergency management information, all-hazardous intelligence, and other subject matter expertise. To ensure effective coordination takes place, emergency management leaders at all levels
Every disaster incident that occurs, varies in size and complexity based upon on the elements involved. However, through effective planning and use of the Incident Command System (ICS), agencies involved can coordinate a unified response to address all-hazards. One example incident which used ICS was the Duke Energy Diesel Spill of August 19th, 2014. First, to become familiar of with ICS, a brief history of its inception and how it is utilized to address any hazards will be provided. Then, a summary of the Duke Energy Diesel Spill incident will be provided. Afterward, an examination will be conducted into the utilization of ICS during the Duke Energy Diesel Spill. Overall, by better understanding the utilization of ICS, agencies can be better
Many organizations have had to change the way they operate because social media has become such a powerhouse that has to be implemented in their marketing and communication strategies.
Effective communication in an organization is one of the components of its success. Managers are charged with navigating communication obstacles while making every effort to harness its benefits. This onus placed on managers is compounded by organizational advancements and the application of new technologies. One relatively new organizational technology being applied is the use of social media. Social media creates communication issues yet conversely alleviates specific communication barriers by playing several roles within organizations today.
Sometimes one phase of the emergency management tends to overlap of adjacent phase. The concept of “phases” has been used since the 1930’s to help describe, examine, and understand disasters and to help organize the practice of emergency management. In an article titled Reconsidering the Phases of Disaster, David Neal cites different examples of different researchers using five, six, seven, and up to eight phases long before the four phases became the standard. (Neal 1997) This acknowledges that critical activities frequently cover more than one phase, and the boundaries between phases are seldom precise. Most sources also emphasize that important interrelationships exist among all the ph...
Social media sites including Twitter and Facebook are in their infancy yet play an increasingly important role in the response to a disaster. After all, “one of the basic tenants of emergency management is mass communication and being able to deliver pertinent information to those who need it” (Gould, 2012). Social media offers an avenue to obtain up to the minute information on a given situation right in an individual's hands thanks to the proliferation of mobile devices. “Each disaster sparks its own complex web of fast-paced information exchange. It can both improve disaster response and allow affected populations to take control of their situation as well as feel empowered” (Maron, 2013). While traditional forms of media, print, radio and television in particular, have been the standard since the inception of the emerg...
2. Detection of Incidents: It cannot succeed in responding to incidents if an organization cannot detect incidents effectively. Therefore, one of the most important aspects of incident response is the detection of incidents phase. It is also one of the most fragmented phases, in which incident response expertise has the least control. Suspected incidents may be detected in innumerable ways.
In the past, the term "accident" was often used when referring to an unplanned, unwanted event. To many "accident" suggests an event that was random, and could not have been prevented. Since nearly all work site fatalities, injuries, and illnesses are preventable, OSHA suggests using the term "incident" investigation. An incident usually refers to an unexpected event that did not cause injury or damage this time but had the potential. "Near miss" or "dangerous occurrence" are also terms for an event that could have caused harm but did not.
Over the past decade, social media has had a great impact on the way people communicate information to each other. However, this has had some adverse effects on various news outlets and their audiences. Today, it can be inferred that many people prefer getting their news from the internet rather than sitting down in front of a television or reading a newspaper. Many digital news organizations emphasize that social media is important in story-telling and engaging the audiences they attract. It is very important that you get your news when you need it, and in my opinion, the traditional news media does not give information faster than the internet or social media does.