Issue-Focused Conflict

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Recommended: Dealing with conflict within the workplace

a. Briefly identify and describe both the focus and the source of this conflict. • This conflict is an issue-focused conflict. The reason for this fight is because Maria and Todd have different views on which building to clock in. Maria has been there for a while and is used to clocking in at a different building, whereas Todd is newer and was taught to clock in at the same building where he works. It would not necessarily be a people-focused conflict because there is not name calling, and it is not personal, Todd just does not agree with actions that Maria is doing. • One source of conflict is personal differences. They have different perceptions of the rules; Todd tries hard to follow the company rules where Maria does not try as hard. The example that was given is, Todd believes every employee should clock in their building five minutes before their shift starts, but Maria does not think that is necessary as she clocks in at a different building. Role incompatibility also may be a source of the conflict because Maria believes she is higher up and knows more about what is best for the company than Todd since she has been there longer than he has; she thinks she is …show more content…

As the leader, I have made the decision to be the mediator in this conflict. I know it is time for me to intervene because the conflict is not only effecting Todd and Maria but those around them as well. Once the conflict negatively affects the work place and job performance, it is my job to step in and see what is going on. If I were not to intervene, it may turn into verbal harassment, Todd might quit, Maria might walk out, or we could potentially lose both great employees. This would not be good considering both are the company invested a lot of time and money in both workers. Not only could those two potentially quit, but the employees around them would not be having fun in the work place and could potentially cause stress, meaning, performance will decrease and dissatisfaction will

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