Iora Health Care Team

1472 Words3 Pages

The founder of Iora, Dr. Fernandopulle, dedicated many years to the planning and start-up of Iora. “His basic insight is aligned with a big concern in health reform circles: The system is in many ways designed around providing hospital treatment, the most expensive form of health care” (Leonhardt, 2015). Iora’s system was supposed to create lower health care costs, but there is still very little evidence showing this result. They laid out strict rules and regulations for who they will accept and at what cost. As a whole, Iora does not accept individuals off the street, but instead requires you to be employed by a company that chooses Iora for their health care. Their payment plan is unique as well, such that the patients pay a monthly fee …show more content…

Team composition includes how teams relate regarding staff, personality of members, and allocation of roles (ES, p.127). Each member of Iora’s team is responsible for their designated task and their performance within the company. A team’s performance depends on the knowledge, skills, and abilities of individual members (ES, p. 127). For example, Iora’s health coaches are not trained to work in the healthcare field. Training them can benefit team members by improving skills to increase employee and patient satisfaction. This also creates team players because each member is working together to produce the same outcome and improve their skills. Providing workshops for employees improves their problem-solving skills, their communication, and coaching skills (ES, p. 132). Each workshop provides Iora’s members with more experience and satisfaction of working together to improve their work. Another important aspect within the composition of a team is allocating roles to each member. Iora does not designate roles between each member. Their system allows for anyone to answer phones, check in patients, prep patients, etc. Allocating specific roles creates more team effectiveness because each member is responsible for their own work. Place the most valuable, experienced, and conscientious workers in vital areas within a team (ES. P. 128). This ensures for proper team effectiveness and for easier …show more content…

However, Iora’s democratic style aids disorganization because employees are not assigned specific roles and responsibilities within the company. Due to Iora’s lack of team structure, the company is susceptible to disarray. The main problem assessed within Iora was the lack of hierarchy, through following a strict format determined by a radical self-management system called holacracy. With this system, physicians and nurses, who are licensed professionals, are expected to juggle their licensed role and that of a secretary. Such lack of hierarchy and team structure can lead to possible malpractice, miscommunication, and disorganization at Iora. In order to address Iora’s faults, our group suggests several interventions for Iora. The interventions include defining roles and responsibilities, establishing leadership, and simulated adverse event training. Through these interventions, Iora should be able to reduce organizational confusion, miscommunication, adverse patient care, and increase moral from

Open Document