White Paper
Intelligent Mail -Solutions for Enabling Lifetime Customer Relationships
December, 2014
Table of Contents
Abstract 1
1. Introduction 1
2. Recent Survey to understand the demand of Physical Mail 1
3. Challenges faced by Organizations 2
4. Solution in form of Intelligent Mail 2
5. Case Study on Address Standardization 4
6. Benefits to Organization 4
7. References 5
8. About the Author 5
Abstract
Organizations are under pressure to deliver exceptional customer service, increase revenue and maintain compliance. Today with the demand in Physical mail, the need to connect with customers efficiently and effectively is more important than ever. The foundation of these communications
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Introduction
The Foundation of accurate customer communications and services includes a deliverable postal compliant Address. With the increase in demand of Physical Mail, Intelligent Mail technique provides solution for organizations to be in postal complaince and enabling the lifetime customer relationships. The postage cost savings resulting from Intelligent Mail can be substantial, especially for high-volume transactional mailers and other compliance-driven mailings for financial services, insurance and healthcare. Additional savings may be obtained by looking at the larger impact that Intelligent Mail can make on an organization’s overall business systems and processes.
With Intelligent Mail, the direct mail programs can become more accurate, as automatic address corrections and updates are applied to customer databases that are used by other departments, including marketing, billing, service delivery, and customer support. The savviest organizations also consider Intelligent Mail in the larger context of customer engagement, as more timely and relevant communications reach their intended recipient at a lower
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A correct address saves the Postal Service time, money and manpower by reducing the volume of undeliverable mail, unsorted mail and mail that is deliverable, but requires extra effort to determine the proper location to which it should be delivered. That means you need to stay on top of your customer data. While critical for effective customer engagement, maintaining address integrity can be a challenge given that there are over 152 million deliverable addresses in the United States and over 650 thousand new deliverable addresses added each
As credit card companies offer new inducements and incentives to customers who shop by mail, it is anticipated that shopping by mail will become more prevalent. However, third-class postage rate increases and the placement of taxes on mail-order goods in some states may have a negative affect on the mail-order industry.
The amount of letters commissioned in America has been steadily decreasing on a daily basis. The majority of citizens are now sending their letters via e-mail or other methods of technology. Postal service companies such as USPS are struggling to keep business thriving. To compete with the technological advances in modern America, USPS should restructure their postal systems by terminating unessential delivery days and strategically limiting postal branches in order to conserve government money.
Among all the communication mediums used in an organization, emails are used widely as an effective form of a business communication. From the company’s CEO to an employee of the business, emails are very easy and inexpensive. “Internal emails can function as an effective communication for sharing basic information, such as new cafeteria prices, paper use guidelines, or security precautions, for example. Sending simple messages to an entire workforce with just the click of a mouse is fast, easy, convenient and can save the company money”. (Lorette,
UPS’ core competency is efficient and reliable package delivery. However, over the last two decades, UPS invested heavily in Information Technology to develop its capabilities. With this new technology driven approach UPS managed to integrate UPS and client’s info systems. This business process integration benefitted both by exponentially increasing the business value, also these collaborative Info systems unlocked tremendous potential making UPS the world’s most admired company in the year 2000.
The first post office in the United States was established in seventeen seventy-five, which makes it the oldest most reliable post service in history. It is a well know fact that in the beginning, this business was called the Pony Express, which began in eighteen sixty. Years later the US Post office has become the largest company that we rely on to deliver our mail. This mailing institution delivers more mail to a larger area than any other delivery service in the world. They are rendering assistance to more than one million people in North America. There are over six hundred thousand employees and in excess of thirty four thousand facilities nationwide. This institution thrives to provide customer service, available products, transport of products, and accessibility to all consumers. The United States Postal Service is a reliable, excellent, and efficient delivery service. They supply a wide variety of convenient products to help with any shipping needs consumers may have.
The royal mail is the postal service that all companies would use. However, postage and delivery rates are often subject to changes and this therefore affects the cost, speed and convenience of the delivery itself. The royal mail also has issues when concerning the size and weight of the parcels, (sometimes there are limitations regarding these factors or extra costs), whereas Courier services can deliver hefty or large items or packages, and may offer same day delivery for urgent mail. For cost effectiveness, speed and convenience, couriers seem to offer more benefits to a company’s mail system. With security, couriers have a less likely chance of the package going missing in comparison to the royal mail. But, even though there is a likely chance of mail going missing, if you pay for different deliveries in the Royal mail, if a package goes missing you are likely able to claim compensation (e.g. Special delivery, recorded signed for, First class). However, with all this expense and the uncertainty of a parcels arrival, courier systems seem to prove the most
The USPS needs to be restructured to better suit the changing world. The United States Postal Service, or USPS, is the most commonly used mail service in the United States but, it is slowly being replaced by e-mail and private contractors who are easier, faster, and more convenient. The USPS will have to adapt to a world that is filled with people searching for services that are more internet based, faster, and convenient.
As the company relies solely on email and fax communication channels, it is imperative for them to explore alternative methods of communication to foster a stronger relationship with the client and prevent
A postal inspector will investigate matters that touch on crimes within the U.S. Postal Service. It could be mail fraud from outside the agency or theft within the postal service that gets the attention of postal inspectors. They are considered law enforcement officers who prepare cases, execute warrants and detain and arrest suspects. Duties of a Postal Inspector A postal inspector will investigate instances of mail fraud.
Our mailing database is constantly updated to ensure accuracy, authenticity and quality of the data provided to our business clients. List of Chiropractors are all 100% tele verified and validated, our expert team make calls and roll out emails to ensure the contact details are accurate and responsive. Recognizing the business opportunity, we collate data from various genuine sources such as healthcare directories, hospital records, yellow pages, telephone directories, seminars, annual reports, magazines and others in order to offer clients the best Chiropractors email list. We also boost our clients to reach their targeted customers through various channels and maximize their campaign reach across various geographical regions. So stop thinking and save on marketing costs by investing in our Chiropractors mailing
Besides that, in this competitive society, time is important to everyone. People are increasingly using the internet as a time-saving resource. People engage in numerous activities online, such as e-mail, planning trips, online banking and online research for their good purchases, all of which are easily completed online. FedEx can satisfy the consumer requirement of convenience with its sophisticated online service.
FedEx started offering SCM services to its customers on a very small scale in 1974.With increasing demand for services such as in...
New technologies are allowing us to do things faster, easier, and more efficiently than ever before. Almost every new innovation in technology improves the speed and productivity of any task at hand. Electronic mail (E-mail) is possibly one of the greatest things to happen to the world. Despite this, there are people who find difficulties in using either E-mail or conventional mail. To help decide whether to use E-mail or the United States postal Service, a comparison of each one’s speed, ease of use, reliability, and cost is a helping factor.
to the same information. A paperless office is a good way to send and receive
Electronic Mail, a means of communication that is growing at a very rapid rate. In this paper, I will write about introduction of e-mail, the advantage and disadvantage of e-mail, mailing lists, sending an e-mail message, sending attachments, e-mail improvement, and security features. Introduction of Electronic Mail Electronic mail (E-mail) has become popular and easy way of communication in this decade. E-mail is a method of sending and receiving document or message from one person to another. E-mail is not only replacement for postal mail and telephones, and also it is a new medium. E-mail send plain text, images, audio, spreadsheets, computer programs can attach to an e-mail message. Using the e-mail, you must have a computer on a network. The computer must require a modem and phone line. Sending and receiving e-mail needs an e-mail program. Every e-mail user requires an e-mail address. This e-mail address is similar to a postal address. E-mail address is written as username@domain, for instance, PCLEE@juno.com. The username is used for sending and receiving e-mail.