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Reward systems for organizations
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Introduction Infosys is the third largest Indian Multi National Company that provides Information Technology, Business Consulting, Software engineering and Outsourcing services. Infosys was founded in 1981 by Seven Software engineers with a capital of Rs.10000, turned to be the most reputed company with 160405 employees, earning billions of income, assets and equity in the three decades of glory. Though the success continues, Infosys suffers the lack of Employee Retention and so the high employee turnover ever of 18.7%. Infosys is undoubtedly one of the most respected IT companies in India has been showing remarkable results on revenue and income every year. No Indian IT company has a better “Job security” proven than Infosys. Struggling to retain top “Senior Leaders” and talent at “Mid and junior levels” Senior executive leaders, who held the rank of AVP or higher left the firm in high number (At least 50.) (International Business Times, 2014) With 1823 people left the firm in the October-December quarter, and the same trend lead to the attrition rate of 18% - the highest for the company. (NDTV, 2014) Infosys focus to hire from campus – Does it really work? Infosys announced to hire 22000 college graduates through campus hiring in the current fiscal year and the rate of fresher hiring is higher than the last year. The repeated mistake that Infosys follows is to hire students more in number every year in order to balance the attrition. As a student, with no matter of compensation and benefits, it is a great opportunity to start the career with a big brand like Infosys. Student becomes completely equipped with knowledge, which flows from the “class room trainings” to the “practical desk level job”, he/she starts comparing the r... ... middle of paper ... ...iverse competencies, and experience a rapid sense of progress. During the process of Intrinsic rewarding, employee will yield workable solutions, which often serves as a significant turning point in the organization’s culture. (Kenneth Thomas, 2009) Gain Sharing It is a formula based group incentive plan in which employees share in an organizations’ financial gain from its improved performance. Gain sharing leads a percentage of employees to motivate the commitment and also it helps to develop the respect and accountability towards the firm. During 2011, Infosys celebrated 30 years of success and reaped huge profits; each employee was rewarded with 5 company shares and additional shares with accordance to the years worked with Infosys. And there was a remarkable fall of attrition from 17% to 14.7%, which proves the logic to the firm. (James Gibson et al., 2011)
In a business or a workplace, it is essential for the organization, which consists of the employers, the managers, and their employees, to work towards reward programs within the human resources in order to create a healthy and cordial work environment and most importantly, to efficiently achieve business’ goals. In Carol Patton’s (2013) article, Rewarding Best Behaviors, she explains the importance of several companies that are beginning to recognize their employees, not just for the end-results, but for reflecting good behaviors towards the business’ values, such as demonstrating creativity on certain projects, problem solving towards certain issues, and also collaborating with fellow co-workers. Patton stresses that these reward programs could help suffice the overall being of a company as long as the rewarded behaviors correlate with the corporate strategy. Patton expresses that some things human resources must comprehend include “how its company creates success, what drives its business strategy and what behaviors are needed from employees to achieve that success” (Patton, 2013 para. 15). Moreover, the employee would be reflected as a role model for others and perhaps influence them to demonstrate comparable behaviors.
Intrinsic and extrinsic types of motivation have been widely studied and the understanding of each has led to great changes in how organizations run their businesses. It is clear that hourly employees have many great extrinsic motivators but lack intrinsic motivation in their job assignments which is a characteristic of our work culture. Changing the culture is one of the keys to improving motivation at that level of the organization because the best motivation occurs when employees perform because they want to and not because they are being made to do so.
The market for IT industry was huge and expanding at a fast pace. However the market leaders were Accenture and IBM which had a negligent market share and rest was captured by small enterprises. Indian companies also ventured in the industry and due to their competition, IT multinational giants had to increase their base in India. Due to high opportunities, attrition rate was also high in this industry. As a result Indian companies like Wipro, Infosys increased their base level salaries. During this phase, Indian economy was transforming towards an era of information and knowledge. This can be seen from the fact that contribution of services towards the economy’s GDP was higher than 18% in 2001 as against in 1980. No other industry had done better standing against global competition. The annual exports had always been over 50% over a decade. U.S.A. share represents highest with 61% and about a third of Fortune 500 companies outsource their software work to India. To foster development, Indian government has taken a number of steps like liberalization of policies and providing necessary capital and infrastructure to foster growth. Thus Indian environment has been conducive for growth. (Ref: Indian Embassy.org) Competitor analysis- The market for IT industry was fairly competitive with IBM and Accenture as global leaders and rest of the market was pretty diffused. IBM and Accenture had strong brand and a global presence with a large customer base. They also offered panoply of services viz. technology implementation, business consulting, offshore services, customer relationship management etc. Both offered breadth and depth of services. IT market in India offered technical and business consulting with Tata Consultancy Services which was the market leader in IT exports and Wipro Technologies and Infosys being other major market players. TCS offered consultancy services, IT services, asset based solution etc. Wipro was third largest IT provider with service offerings in IT consulting, software solutions, BPO etc. Both had a strong global presence. Intensity of Rivalry: Rivalry amongst competitors was pretty intense as can be seen the Indian competition caused IBM to increase their presence in India. However leaders like IBM and Accenture had a wide range of service offerings so competition was only amongst few sectors. Rivalry was to hire the top talent as human capital is the most important thing in the IT sector. This is the reason that attrition rate lead to a rise in pay packages.
The company Steel Co, which has been established for around 30 years, has been in a steady decline during the current recession and although a Divisional Director has been employed by the owner the fortunes of the company have not improved. The staff is unhappy, unproductive and unimpressed by the Human Resource system that currently exists in the company. The pay structure that currently exists within the organisation has been much debated among employees who feel it is unsatisfactory. The Business Adviser will research Performance and Reward management tools in order to help the company develop a more suitable Performance and Reward system to use. A variety of sources will be used in order to evaluate the system and tools against other organisational frameworks. The pay structure within the company will also be looked at in order to identify any possible changes that could be made.
“Intrinsic motivation is linked to the innate propensity of human beings to explore the environment, to shape their abilities, and to conquer optimal challenges” (Güntert, S., 2015, p. 75). A person with intrinsic motivation will work and perform for their personal feeling of satisfaction that comes along with accomplishing a task. The prospect of a reward for their work is not the motivation for this person’s accomplishments.
Intrinsic rewards are generated when we set out to create our own happiness. These are created by the sheer effort of engaging in life. Hard work is what makes it more rewarding, therefore creating a sustainable level of happiness. The author describes this as “the positive emotions, personal strengths, and social connections that we build by engaging intensely with the world around us” (368). The four intrinsic rewards include the following: satisfying work, being successful, social connection, and a deeper meaning to our existence. McGonigal speaks of these as “the foundation for optimal human experience” (371). Other than our basic human survival needs, these rewards drive us and create a lasting, positive influence.
The Hart Report, on the other hand, also states the same problem of unemployment and the global recession which has left employers focusing on employees not only with specialists’ skills but also a “broader range of skills and knowledge” (page 6-7). The Hart Report clearly reflects what the needs of contemporary employers are, but the question is whether it is the universities or the students themselves who fail to cope with the requirements of the contemporary world which is filled with technological advancement and critical thinking. The Texas Work Source has also played an important role in examining what is actually missing in today’s generation and the reasons behind such a great decline in employment. The central Shafiq 2 problem discussed by all the three reports is the employment crisis which the millennials will be facing due to the educational problems, either in the schools or in the students, and at the same time the increasing demand of symbol analysts. All three reports are an eye-opener for the millennials, as they have clearly demonstrated all the prob... ...
The main problem the company is facing nowadays is the high turnover ratio closed to an average of 30% on the past three years. The fact that the company is based in an area where many of its closest competitors have offices facilitates employee’s movements from one job to another. This high turnover is mainly affecting positions among the electrical engineers in the R&D department.
In today's complex business environment; traditional approaches like monetary incentives are not the only prime motivators. In addition to expecting financial incentives for their performance, employee's expectations are much more. Appreciation, recognition and opportunities for personal growth; must be catered for to harness maximum productivity. Furthermore in an era where change is imperative for the organisation's survival, highly motivated employees, represent flexibility and show willing to change; a vital component for the success of any organisation.
Incentive reward engagement offers a win-win situation for the employees and the company. Kelleher believes that incentive is a form of recognition and builds engagement through company’s and employee’s obligations towards a common goal (2014). The company has a “Growth Incentive Scheme” for the production workers. Special monetary incentives are provided should the workers achieve the monthly output target. Through the rewards, employees feel motivated towards their work and thus, contribute towards the company’s
Infosys was founded in 1981 by Narayana Murthy and his six colleagues, they shared a vision of providing “a fair deal to the stakeholders: shareholders, employees and customers alike” (Evans & Barsoux, 2002, p.61). Infosys’ vision was to regain the top position for the Best Employee and Best Performer Company by 2007 (Delong, 2006). The head of HR leadership Hema Ravichander recognized that Infosys had some HR problems: From 1981-1991, Infosys had only one client and the organization was almost dissolved because of the bureaucratic and regulated Indian environment. Murthy was able to save the organization by energizing the rest of the co-founders (Delong, 2006). In 1991, Infosys shifted its focus from “Body-Shopping to Off -shoring” (Delong, 2006, p.4) at the same time India was facing economic liberalization. Infosys introduced off- shore development Center known as ODC and also introduced Global Delivery Model (GDM) which is a project management system. GDM afforded the organization to divide each project into components that was executed “independently and concurrently” at client site from remotely development centers.
December 2009). Researchers from various organizations unequivocally agree that managers can use an employee’s intrinsic motivation to gain the maximum output from that employee as well as support the employee in achieving his personal career goals as stated by (George N. Root III 2016). According to (Thomas, K) managers should help their employees understand self-management process that involves four steps to increase intrinsic motivation. Those steps may perhaps be nominated as a sense of meaninglessness, of choice, of competence and as a sense of progress. One of the successful strategies that managers can take into consideration is to clearly define strategic visions and goals set by an organisation. Moreover, by providing a broad vision of a company, managers demonstrate a warm sense of meaningless for an employee that makes him feel like there is an opportunity for him to accomplish something of real value, something that matters in the big picture as said by (Thomas, K 2009). In addition, Managers should make employees feel like their job is a choice, not a requirement in order to encourage employees to demonstrate intrinsic willingness to perform better. Nevertheless, some organisations emphasize that managers can experience numerous issues in increasing intrinsic motivation. For instance, an intrinsically motivated employee will only be able to do the particular task depending on “interesting, challenging, and has personal meaning based on the satisfaction they receive from performing the activity itself” (Giancola, 2014, p. 25). Essentially managers would face issues with increasing an employee’s performance when an extremely vital task has been assigned to the employee that has no interest in undertaking the given task. Although In my mind,
Mullins (2002) also classifies motivation into Intrinsic and Extrinsic types. Intrinsic motivation involves psychological rewards to enhance job satisfaction, such as the opportunity to use one's ability, a sense of achievement, receiving appreciation and positive recognition or being treated in a considerate manner (Mullins, 2002:P490). Such methods ensure employees are constantly motivated while being engaged in activities that are enjoyable and rewarding.
But still there is a vast skill gap that causes a mismatch between industry needs and institutional output. India being a nation with a high percentage of youth nearly 35% are between the age group of 15 to 21 who after completing their graduation are in a position to enter into a job market. But due to the lack of skills that are required for an industry many people out of that lot fail to enter the job market (Murugaia S. 2014) Employers recognize that “soft” skill development is essential for their employees. These skills are difficult to teach to employees once they are on the job. Therefore, they should be learned through development opportunities such as higher education (Arensdorf,Jill
...etting rewarded through intrinsic factors (feelings felt by an employee, such as hearty appreciation), but people from the 1980’s and 1990’s tend to enjoy being appreciated through extrinsic rewards (pay raise or benefits). (Dekay, 2013, Pg. 251) Dekay maintains that there are four generations occupying the American workplace and that each one has their own set of values. It is up to the managers to identify these values so they can effectively assign work and projects that resonate and the people can identify with them.