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The role of communication in building professional relationships
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1.1 Introduction
This research paper makes recommendations for incorporating nonverbal communication into Dietetics and Nutrition.
1.2 Limitations
This report is limited to paralinguistics, gestures, clothing and adornment within nonverbal communication in the field of Dietetics and Nutrition.
1.3 Scope
This report aims to highlight the importance of paralinguistics, gestures, clothing and adornment in the setting of Dietetics and Nutrition. Peer reviewed articles and theoretical evidence provided to address how we change individual’s perceptions of professionals by using nonverbal behaviours therefore effecting client health outcomes. Advice and strategies for improving client /professional relationships are included.
1.4 Methodology
To complete this report, data was collected over a 5 week period using resources from the Internet and Library of the University. Theoretical evidence was also taken from the Communication Theory textbook. The data was collected and analysed from numerous authors of peer reviewed articles that discussed in varying degrees the many aspects of nonverbal communication.
2.0 Outline of nonverbal communication and link to Dietetics and Nutrition
Non-verbal communication plays an integrative role for successful client/professional relationships in the field of Dietetics and Nutrition. Non-verbal communication effects the way we a person perceives our level of empathy, trust, competence, therefore can effect the success of client outcomes. Clothing and adornment, paralinguistics and gestures are aspects of non-verbal communication that are used in conversing consciously or subconsciously, conveying a message to another about themselves and their purpose. Problems can occur...
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... p. 504).
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Knowing that humans are complex individuals, I know it is essential to listen and watch client behaviors. Therefore, I currently can assist individuals by helping people realize their nonverbal cues. For example, if a client stated, “I am happy.” But the
Nonverbal behavior is channeled by norms and most of us abide by them without being aware of them. Physical appearance, gesture and body movement, face and eye behavior, vocal behavior, personal space, touch, scent/smell, and time are all forms of nonverbal communication behavior. Norms differ amongst various cultures, ethnic, and geographic groups. There are endless ways and forms to violate nonverbal norms, and by doing so can lead to a barrier in communication, which are problematic to distinguish.
In every society nonverbal communication is one of the most powerful tools that a person can use to interpret the message that is being delivered. Even though verbal communication is fairly straightforward, nonverbal communication allows others to sense the true emotions of the person that is expressing them. For example even though a person may say that they are not irritated, their usage of voice may display otherwise. Nonverbal communication not only reveals hidden messages, but it also complements, substitutes, and exaggerates verbal communication.
Gable, J. (2008). Making helpful interventions, in counseling skills for dietitians,(2nd edition). Oxford, UK. :Blackwell Publishing Ltd. doi: 10.1002/9780470775134
In this assignment, we made observations of nonverbal behaviors which are utilized in everyday life as a form of communication whether we know it or not. There are many ways that individuals’ are capable of communicating without even saying anything, such as, an individual rolling their eyes can display they’re annoyed, smiling at someone can portray that the individual is happy, and so on. Nonverbal communication uses many different aspects of life to portray meaning, such as, behaviors, attributes, symbols, or objects (Seiler, Beall, & Mazer, 2015, p. 109). When partaking in this assignment, I found that utilizing nonverbal communication was much easier than verbal, but I did feel peculiar when participating in these acts. The goal for the assignment was to find a nonverbal norm that we wanted to violate, and then we needed to violate this norm three different times. Once we had violated the norm we needed to observe and analyze the reactions we received. The norms that we had the option to violate were kinesics, oculesics, haptics, etc. I just so happen to pick kinesics, which is using movements or gestures to portray nonverbal communication.
“As I work every day”, she started, “even though this is a job that I do in a repetitive fashion, I am moved every time by the fact that I can treat and improve people’s lives through food: what we might sometimes care less.” “I am able to help people with what they choose to eat, which in the end will help them walk the paths of healthy lives. And this is the driving force that strengthens my life as well.” And she added, “But compared to the amount and intensity of education one has to attain in becoming a dietitian, I don’t think this profession gets paid enough.” “And I devote plethora of my time in counseling my patients to reshape their nutritional practices. But I realized that these practices are really tough to break. This is when the negative aspects of being a dietitian come into
Many individuals may feel as if they have lost control of their everyday routines, or are somewhat defeated when following treatments programmes and not being able to see an improvement in health. Recently healthcare professionals recognized that if they provide patients with well-defined, straightforward information and knowledge about their illness, it could encourage people to take more of an involved role in managing their condition, such as setting achievable goals, or becoming better practiced at monitoring and managing insulin levels. Thi...
Hickson, M. I. and Stacks, D. W. (1989). Nonverbal Communication: Studies and Applications. Dubuque, Iowa: Wm. C. Brown, 1989.
Harper, R, 1978. Nonverbal communication: The State of the Art. New York: John Wiley & Sons.
Nonverbal communication does not rely on the use of words to convey its meaning. “Nonverbal communication is usually understood as the process of communication through sending and receiving wordless messages. These nonverbal messages can be transmitted by bodily gestures, posture, facial expressions, and eye contact” (Subramani 2010). Nonverbal communication is simply that, communication without words. Nonverbal communication is present everday in our society. It goes hand in hand with verbal communication. It complements and enhances spoken words. According to David McNeill, gestures have two core features: they carry meaning, and are synchronous with speech. He goes on to say, “gesture and speech express the same underlying idea unit but express it in their own ways.”
The verbal communication goal is to encourage the client to fully express the changes and wants of set outcomes established. Both verbal and non- communication can have an impact on the client once interaction is met. Non-verbal communication consists of body language, facial expressions, closeness, and eye contact (Schore, 2008). If a client senses the listener is uninterested or showing signs of discomfort due to their diagnosis or disability, it can cause one to be unengaged in the conversation. Verbal communication can also result in the same disengagement due to the social worker/ therapist tone of voice. Social workers are to be mindful and educated on the background of the client being served to be aware of the different approaches to take when engaging with the individual. The social work intern effective of non-verbal communication skills as the client continued to discuss her life before her recent hospitalization. The social work intern ensured to make steady eye contact, in which the client was receptive of. The social work intern also created a posture that created empathic body language, allowing the client to be more open during
Nonverbal communication surrounds us all the time. “Nonverbal communication is all aspects of communication other than words” (Wood, 2016, p. 135). It is not communication with words, but we use nonverbal communication when we talk. We use nonverbal communication without even realizing it in every facet of our lives. This type of communication can be challenging depending on someone’s culture. Something that means one thing in America, can mean something totally different in another country. It is important to know this so that you don’t offend someone from another culture (Wood, 2016, p. 149).
Hall, J. (2012). Nonverbal cues and communications.Encyclopedia of Social Psychology Education. Thousand Oaks. CA: SAGE, 2007 626-628. Retrieved November 2, 2013 from SAGE online.
Some examples of the supportive communication includes smiling, leaning towards the patient (proxemics), making eye contact, and using a warmer tone of voice when speaking. The unsupportive nonverbal communication included no eye contact, minimal facial expression, and a cold tone of voice. This shows that nonverbal communication is not only a very important aspect of communication in general, but contributes to the overall well being, or discomfort of others as
Non-verbal communication doesn’t involve words, but is a powerful form of communication. The way your body language is tells the other party whether or not you are receiving their message or just listening. When your nonverbal behaviors align with the words you’re saying, they indicate to the person you are communicating with that you are trustworthy. When non-verbal behaviors do not align with your message it sends mixed signals on what you are trying to convey. When communicating in business it is imperative that you are conscious of your own body language and nonverbal cues as well as that of