Importance of Interpersonal Communication Skills in Healthcare Professions

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Importance of Interpersonal Communication sills in Healthcare Professions
Interpersonal communication is a fundamental element to any healthcare interaction. First, second and third person communication skills are primary aspects of an interaction, encompassing both verbal and non-verbal communication skills. It will be argued that rapport building and questioning are vital interpersonal skills in a healthcare context and possessing the ability to ensue a positive relationship between a healthcare professional and their client. Rapport building is an essential second person skill that encourages communication and develops a trusting relationship with the client (Ross, 2013). Questioning is another second person skill that allows for clarification of understanding which alleviates confusion. These skills are demonstrated in the attached video as well as many other core and advanced communication skills. The video will be critically analysed, highlighting the effective communication practices and elements that require improvement. The context of the video is a first time interaction with a client who is presenting an issue that they require psychological help for, namely, binge eating.
Importance of Rapport Building in Interpersonal Communication in a Healthcare Context
A primary second person skill involved in interpersonal communication is rapport building, as it creates a trusting relationship with the client thus allowing the healthcare professional to understand the clients concerns and address these accordingly (Ross, 2013). Rapport building in interviewing encompasses many aspects of communication, verbal and nonverbal, as well as behaviours including immediacy behaviour, active listening, mimicry, contrast, self-disclosure,...

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...nkel, R.M. (1997).
Physician-Patient Communication: The Relationship with Malpractice Claims Among Primary Care Surgeons and Physicians. Medico-Legal Journal, (277), 553-5598. Retrieved from http://mlj.sagepub.com
Norfolk, T., Birdi, K., Walsh, D. (2007). The role of empathy in establishing rapport in the consultation: a new model. Medical Education, 41(7),690-697. http://web.a.ebscohost.com.ezp01.library.qut.edu.au/ehost/search/advanced?sid=7a836cd3-72ca-47c9-bae6-61e68ea52ea5%40sessionmgr4001&vid=3&hid=4209
Poskiparta, M., Kettunen, T., & Liimatainen, L. (1998). Reflective Questions in Health counselling. Qualitative Health Research, 8. doi: 10.1177/104973239800800508
Ross, L. (2013). Facilitating Rapport though Real Patient Encounters in Health Care
Professional Education. Australian Journal of Paramedicine, 10(4). Retrieved from http://ro.ecu.edu.au/jephc

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