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Business process reengineering case study
Impact of information technology on business
Business Process Reengineering Wikipedia
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Emerge first in 1990, Business process Reeengineering (BPR) by article “Reengineering Work: Dont Automate, Obliterate” written by Michael Hammer and Thomas Davenport. The book “Reenginnering the Corporation: A Manifesto for Business Revolation “ by Hammer and Champy (1993) described business process reengineering as core of redesign and revise of business process to gain drastic improvements in crucial measure of performance.
Davenport(1990) illustrate the idea of redesign business process as :
“...the analysis and design of workflows and processes within and between organisation. Business activities should be viewed as more than collection of individual or even functional tasks; they should be broken down into processes that can be designed
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Information technology strain the communication barrier between corporate function and extent business processes must be coherent with the new and electronic form of cooperation with suppliers and customers.
Venkatram(2002) argued that BPR requires enterprise reengineering focusing on information technology used. The significance of introducing Information Technology (IT) in BPR endeavour can be seen in Chen (2009) who found IT is a tool for business process. Information technology is precisely for operational perspective can greatly change and enhance business efficiency in connection with others such as customer, suppliers, partners and organization competitor.
Zulkhairi Md. Dahalin( 2012) claims the lack of a systematic and structured approach to analyze the user requirement independent of specific technology and IT solution can contribute to failure in implementing the user-desired business
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Shariful Alam et al.(2011) proposed that BPR is the key to transforming how people work insomuch that a small to a reengineering process can have a dramatic effect on business performance such as better cash flow, quality service delivery, and improve customer satisfaction. Al-Mashari & Zairi,2000; Ozcelik (2010) agreed that BPR as a comprehensive process of transformation and fundamental that obstruct bureaucratic structure in organization to centre process specialisation .
Yasin Ozcelik (2010) has found in overall performance of firms increases significantly after the implementation of the BPR projects. Mahmoud Masumi (2013) in his paper stated the Critical Success Factors (CSFs) which affect the rate of BPR performance success should be understand , which shall lead to gaining competitive advantage.
The implementation of BPR using innovative application of information technology (IT) aims at flexible, team-oriented, and cross-functionally co-ordinated management. The significance of introducing Information Technology (IT) in BPR endeavour can be seen in Chen (2009) who found IT as a tool for business process specifically for operational perspective can dramatically change and improve business efficiency in connection with others such as customer, suppliers, partners and company
Technological developments and improvements have allowed for businesses to communicate information faster and better by the use of email, live chats, and video teleconferencing. These enhancements allow for a faster flow of information in which a business can easily distribute and receive responses in real-time from its customers. It helps employees to function more efficiently by using software programs such as word processing, spreadsheet tools, statistical analysis software and computer aided design programs. With the growth of the internet and social media, businesses expose its products to a larger customer base. Others advances such as inventory management software are able to track and fill orders, and replace stock when the volume fails a pre-determined quantity at much faster rates. Digital storage of documents and information on servers and multi-media storage
world are adopting BPO as a strategic business solution. The BPO industry is very diverse,
Bjerke, Juel M. "Week 2 Lecture Notes - Achieving Business Process Excellence and Process Re-engineering." MFGO 601 - The Globally Integrated Manufacturing Company. 2 Nov. 2011.
A successful implementation of BIM requires defining a BIM team in every phase of the project with assigned responsibilities to every member of the team. The teams involved in the BIM project also evolve with the project. Implementation of BIM improves profitability, quality of work produced, efficiency, competitiveness and the ability to
According to Yost (2009), improvement of business process leads to innovation and transformation. Besides, a company’s capability directly reflects by how well it run leading to the levels of productivity of each organization. Therefore, as mentioned in Beer & Shelton (2012), in order to accomplish the improvement, Boldflash should emphasize on three artifacts including Boldflash Internal Business Process, Boldflash Product documentation and Boldflash technical Service
Business process reengineering (BPR) is a management approach aiming at improvements by means of elevating efficiency and effectiveness of the processes that exist within and across organizations. The key to BPR is for organizations to look at their business processes from a "clean slate" perspective and determine how they can best construct these processes to improve how they conduct business.
The Innovative Process Management (IPM) initiative of Microsoft is by providing a helping hand in its customers apply information technologies to meet the challenges of delivering solutions which enable corporations advocate the end-to-end innovative process with greater orderliness, pellucidity, harmonious combination. The key component of Microsoft Office Enterprise Project Management (EPM) solution that expedite the innovation process is that the Microsoft IPM solution which is built on Microsoft Office SharePoint Server 2007.
Basically transformation strategies are quite complicated because the process of innovation in any business environments will depends on it. We knows that in order to develop a business environment that supports the activities of innovation, most of the organizations will require an extensive changes in terms of the culture and systems of the organizational itself. The process can be difficult to achieve and also can caused disruptive, cost overflowing and time consuming. The innovation can give the potential of long term benefits but most of organizations more interested in short terms gains and cost reductions. The...
In past few years, companies and industries of various sizes have become aware that they need to improve business processes such as product development, order fulfilment, planning, distribution, and customer service. So everybody is now focusing on doing process improvement or redesigning.
Business today is inextricably intertwined with technology, from the smallest home office, to a multinational corporation with multiple monolithic legacy application. It is impossible to be in business today without confronting the issues of technology. The way we do business today is different than 30 years ago. Technology has evolved around the areas of telecommunication, travel, stock market, shipping even around our daily lives. E-commerce a system by which people can buy, sell and deal without even seeing the person on the other side has taken a front seat in improving the economy of countries around the world. Technology today has made it possible for monetary institutions to help locate the customers resources and help solve their problems at any given time through online banking. The Internet, a boon to all business, is playing a part of a catalyst; it links millions of customers to its suppliers and vice versa due to this, manufactures are able to cut the role of middlemen and are able to deal with the customers, giving them the ability for direct input from the customers about their choices and views of their product. The busi...
With the increasing development of the world’s economy, more and more people are becoming richer than before, and some of them choose to set up firms to make profits, earn money and even achieve their dreams. However, not all of the business can be some successful companies like Apple Inc., IBM and Google, because of that some small enterprises do need some professional ways to develop themselves, for instance, business process management, BPM is a concept that helps business to do well in the management fields. As the majority of the companies cannot meet their full potential because of the inefficient business process within the company, throughout different departments and the companies. Business process management is a practice in the operation management focusing on improving a company’s performance by managing and optimizing
Business Process Model is a set of technologies and standards for the design, execution, administration, and monitoring of business processes. (Havey 2005)
There is no doubt that the present time is the Technology era when the use of technological inventions dominates all different aspects of life: computer, cellular phones, world wide web, radio and satellites. That is, technological inventions have improved. Storing information, sending and receiving messages, electronic governments, distance education, health services and business. With the intervention of Information Technology, the means of communication in business which is a very important field in modern societies including banking, shares market, marketing, trading has been intensely changed. This essay will argue that Information Technology has positively changed communication in the business world. Information Technology implications have enhanced the ways businesses communicate in business areas including marketing, stock market, shopping and banking.
The most important value of BPM is transparency over the business. Transparency means obtaining a deep understanding of how the organization works which enables us to manage the complexity of organization effectively [11]. Business process models enables the process practitioners to achieve this by documenting: control flow (i.e., what we need to do and when), artefacts (i.e., what we need to work on either physical or electronic), and resources (i.e., who does the work either humans
Effectively integrating information technology (IT) into an organization’s business processes is critical if the organization wants to increase productivity and remain profitable. IT includes items such as the systems software, application software, computer hardware, and the networks and databases that help manage the organization’s information. When implementing quality standards and processes that are forever changing in the IT world, organizations must balance these changes while continuing to rapidly implement new systems technologies in order to stay competitive.